UK mobile phone reviews - Sony Ericsson W580i Review

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Reviewer: Sophie - UK
Date: 30th Jan 2010

I think this phone is an average phone & believe its most suited age group is teenagers. I brought this for myself & my daughter & she got used to it so much faster & better, she loves it the cons of this phone are its battery life & there being no flash with the camera. Both mine & my daughters phone have broken & have had to been repaired.

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Reviewer: Lilia - UK
Date: 15th Jan 2010

Liked it to begin with then it started to freeze up when you text a bit fast for playing & storing music it's ace! But it takes forever when you turn it on to start working & I didn't realise till I got the phone but it sometimes doesn't come up when people do a search for Bluetooth (when the Bluetooth is turned on) but on the whole not that bad a phone not for texters!

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Reviewer: Hannah - UK
Date: 9th Jan 2010

This phone used to be great but lately my messages won't send because the message is barred, & it's not even 1 year old! I have never had so many problems with a phone because they space button has broke & the screen randomly just freezes & goes black : ( not my best buy.

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Reviewer: Maija - London, UK
Date: 6th Jan 2010

Awful phone. Looks nice, is great when it works, but I've had mine for 6 months & have had to take it to O2 to repair 4 times, they eventually gave me a brand new phone & it started doing the exact same thing (not sending texts, putting them straight in the outbox) after 2 weeks. Also, the buttons wear down so now I can no longer press the on button. Very annoying. Everyone I know who's had this phone, it has broken.

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Reviewer: Ian - UK
Date: 23rd Dec 2009

This phone is rubbish! Left hand button doesn't work so only way I can get back to main screen so I can lock it is to create a draft text then delete it which takes it back! I can't check who has called unless I go to main menu then I have to mess about & create the draft text again to go back to main screen ARGH! All my buttons are cracked which doesn't bother me really. Also I have had several problems with texts sitting in outbox & not letting anything go, so had to reset phone, also had it back when in warranty to be fixed as wouldn't switch on at all! The most frustrating phone I have ever had!

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Reviewer: Jc - Taiwan
Date: 5th Dec 2009

Very good overall, but still a lot of problems.

The Bad.
- Battery failure, bulge causing to malfunction.
- Base is OK.
- D pad rim paint falls of easily.
- Phone not scratchproof as hoped.
- Keys squeak after using for about 1 & a half years.
- If fixed all contacts disappear which takes forever to put back in.

The Good.
- Very usable.
- Very rigid structure.
- Good camera graphic quality for a mid level mobile phone.
- Great & smart design.
- Can store plenty of music.
- Photo DJ.

Overall, A Fantastic phone!

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Reviewer: Georgie - UK
Date: 21st Nov 2009

When I first bought this phone I loved it, but it gets a little boring after a while!

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Reviewer: Tana - US
Date: 19th Nov 2009

I do not recommend anyone getting this phone. I have had it 1 year & my speaker went out, the number buttons cracked shortly after getting the phone. I had to swap out phones since the speaker was shot. Now the new phone has all buttons cracked again, the speaker is going out on it, randomly connects to 'hands free' mode (& I do not have a Bluetooth). & my select key stopped working all together.

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Reviewer: Stuart - Hensingham, UK
Date: 15th Nov 2009

I have had this phone for over two years & have to say it is brilliant! None of the keys have cracked, as reported elsewhere. The camera is good enough for a phone. It finds the local network very quickly when using it abroad, & none of the problems reported upon have afflicted my phone. Am I just lucky, or are others just too rough with theirs? the music player is also excellent.

All in all, TOTALLY BRILLIANT!

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Reviewer: Chelsea Ward - UK
Date: 9th Nov 2009

I have HAD THIS PHONE FOR NEARLY 2 YEARS, ITS AMAZING IN EVERYWAY, ITS VERY STYLISH, ISNT BULKY LIKE SOME PHONES, the LIGHTS ON the SIDE ARE ALSO VERY CHIC, I HAVE A MEMORY CARD, BUT the MEMORY ON the PHONE IS OUTSTANDING, I HAVE NEARLY 100 SONGS & LOADS OF PHOTOS & I ALSO COULD GET LOADS MORE, the Walkman PLAYER IS GREAT, the FITNESS APPLICATION IS ALSO GREAT. The CAMERA IS OK FOR 3.2!

I have NEVER HAD ANY SERIOUS PROBLEMS WITH the PHONE, BUT the KEYS ARE NOW STARTING TO CRACK BUT WHAT DO YOU EXPECT!

I TOTALLY recommend YOU GET THIS PHONE :P.

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Reviewer: Holly - UK
Date: 7th Nov 2009

I have had this phone for about 2 years now (not sure how long) & well the memory card came out at one point & I thought I lost everything like videos of my cat as a kitten that can't be taken again but we fix it. The middle button is gone the keys move & the games mainly Sims 2 takes up a lot of battery so do the side lights. Another thing is that I have found myself charging it every day as I mainly use it for texting & to wake me up to get ready for another week day. I have to say that the only good thing I can think of is the music player & the range of themes. Taking pictures is bad I mean no flash what phone does not have flash! Apparently this one LOL & the phone memory is the rubbish if it was not for the memory card I would have got a new phone ages ago. Looking to get the Samsung S5600 next :D can't wait.

So if I could have got a different phone at that time I would have. Word of advice don't get this phone but it has lasted me this long so got to give it some credit LOL.

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Reviewer: Ryan - Leeds, UK
Date: 1st Nov 2009

I have had the Sony Ericsson W580i for just over four months now & it is quite a good phone so I would recommend on getting it.

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Reviewer: Jonathan - UK
Date: 14th Oct 2009

Having only owned one phone before this one, I was expecting lots from this phone when I got it as a birthday present in November 2007. It had a lot of good features, but earlier this year, in about June, numerous problems had started. Six of the keys had cracked during the time I had this phone, but that didn't affect its functionality. However, in June, two of the keys stopped working completely, it started switching itself off, it refused to recognise the memory card on numerous occasions (which was extremely frustrating when I was listening to music on it), & it was very slow to open texts. It got sent off to Sony Ericsson & came back a few weeks later. Everything had been sorted, but when I was putting all my contacts back into my phone, the keys that weren't working before I sent my phone off stopped working. So, off to Sony Ericsson it went again, & the fault was duly rectified. When I got my phone back, a very annoying buzzing whenever I made or received a call had developed, meaning I couldn't hear how much credit I had left, & making it impossible to have a conversation with anybody. So, off it went to Sony Ericsson for the third time, & when it came back, guess what? the buzzing hadn't been sorted out! Sony Ericsson were contacted, & they sent out a replacement phone (which arrived five days later than they had originally said), & no prize for guessing what I am going to say next, this replacement phone wasn't working properly either! This time, the replacement kept freezing after ten minutes or so of being switched on, meaning that none of the buttons could be used, not even the on/off button! This meant that I had to remove the battery & put it back in just to get the phone to work. Sony Ericsson were contacted again, & they offered me an upgrade to the Sony Ericsson W910i, but after reading several poor customer reviews, I declined that offer, as I was not prepared to take the risk. Sony Ericsson then said that they would send me another replacement phone, but that phone call happened two days ago. A couple of hours ago, Sony Ericsson were contacted yet again, & they hadn't done anything about it since the phone call which was made two days ago! They have said that a replacement phone should arrive on Friday, but after the atrocious customer service they have demonstrated, I am not very hopeful that one will arrive on Friday.

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Reviewer: Sally - UK
Date: 14th Oct 2009

I have had this phone for nearly a year & it was good at first, but now I hate it. The keys break easily & the phone always sticks. It does not have a good camera, it has no flash & is very low quality. The side lights do look nice, but take up a lot of battery power. However it does have a good music player. I would not advise anyone to buy this phone. Bye :).

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Reviewer: Luke S - Walsall, UK
Date: 14th Oct 2009

I think this is a brilliant phone I have had 3 of these, my other 2 got stolen.

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Reviewer: Hattie - Evesham, UK
Date: 15th Sep 2009

The worst phone ever! Deleted all my photos, music videos etc & then went on to eat up all my contacts, would never ever recommend this phone to anyone not even my worst enemy!

Also it freezes every so often whilst I am texting so I have to wait for & hour or so to use it again, DO NOT BUY THIS PHONE EVER!

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Reviewer: Stefano - Edinburgh, UK
Date: 28th Aug 2009

Best phone I have ever owned. I can honestly admit that I will never own a phone this great in my life ever again. I think a piece of me will die when I can no longer use this phone anymore.

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Reviewer: Danny - UK
Date: 27th Aug 2009

I have had my W580i for nearly a year & it's already gone crazy, camera has broken it just shows a green screen the lights at the side have gone off completely & now the screen has gone all funny half of the screen is black constantly good phone for the first 6 months but then disaster struck.

Does anybody know if the Samsung Tocco Lite is worth buying or the iPhone 3GS.

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Reviewer: Chantelle - Brighton, UK
Date: 14th Aug 2009

I have just ordered this phone, decided to check the reviews on it, you know to just prepare. Woah, I am scared now. Tell you what, I will post back in a few weeks on how well it works, to help others out. LOL x.

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Reviewer: Vikki - Barry, UK
Date: 9th Aug 2009

I have had my phone for 1 year now, all the buttons are cracked when I make a call there is interference & you can't hear the other person talking & vice verse.

Don't get me wrong it was a good phone for about 3 months then it all went wrong not a good phone to buy.

I also have 3 other Ericsson phones witch keep going on & off.

The older Ericsson's are much better the 1st Walkman style phones is the best mine is still going after 3 years.

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Reviewer: Hannah - Nairn, UK
Date: 8th Aug 2009

Had it about a month. Camera doesn't work anymore sometimes I press it down button & it will just go crazy & keep going up & down not letting me to across on the menu screen. It's an OK phone but already wanting one that will work & won't let me down.

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Reviewer: Jade - Portsmouth, UK
Date: 7th Aug 2009

Please please anyone who is looking to buy this phone please don't. Everything you read on here about the buttons, the screen it's all true. Don't take my word for it read all the other reviews. I love Sony Ericsson & don't think it is all their phones, there must be a design fault in this model. Don't BUY IT.

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Reviewer: Debbie - Pontefract, UK
Date: 31st Jul 2009

I love the phone but I am having trouble with the receiving picture messages.

anyone any clues I am on t mobile.

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Reviewer: Ryan Silverman - Leeds, UK
Date: 28th Jul 2009

I have had this phone for a month & it is great. The good thing about it is that when you hold or put the phone in your pocket when you are walking you can see how many steps you walk for that day. It has got a good camera & video player. It has got this thing called photo DJ, video DJ & music DJ. It has got FM radio & games.

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Reviewer: Tezza - UK
Date: 24th Jul 2009

Well when I first got this go about a year & a half ago I thought that it was really great, unfortunately a good phone but does seem to be quite problematic after you have had it for quite a while.

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Reviewer: Sony Ericsson User - UK
Date: 21st Jul 2009

I have had this phone just over a year, as my last Sony Ericsson W710i got lost when sent off for repair yes the keys do break but I sent it off for repair & it was repaired good as new, they replaced all the keys not just the broken ones are peeps aware that Sony Ericsson phones have a 2 year guarantee! So if you aren't happy with anything send it off I also had a new camera fitted as mine had gone foggy I am having the same memory card problem as listed earlier where it says I have no memory card so I just remove the card an pop it back in problem solved but going to try sending it off for that, though I had same issue on a different Sony Ericsson so could be a common fault!

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Reviewer: Emma - UK
Date: 20th Jul 2009

I hate this phone I am afraid, all the keys on it have cracked & the space button does not work. 2 of my friends have the same phone & they have exactly the same problem! It decides to randomly turn itself off when it feels like it (during texting & phone calls mainly).

It does have good features, I love the camera & the Walkman is cool. It is also very user friendly as it's not confusing to use.

The battery life on it is shocking! I have to charge it every night now otherwise it will just turn off.

Overall I really wouldn't recommend the phone until they have managed to sort out the problems with it.

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Reviewer: Katie Chambers - UK
Date: 13th Jul 2009

The battery life isn't so good but fab phone. BUY THIS PHONE.

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Reviewer: Ruth - UK
Date: 3rd Jul 2009

The design on the phone is okay I gave it a 40 because of two reason!

- When I got the phone on my birthday 6.6.08 a month later all the keys cracked so I sent the phone back & got it repaired.

- the memory at the top to put a bigger SD thing in the top did not go down all the way & sometimes when I went to use my phone all my pictures, music, contacts had GONE!

This happened to me every day. I had to hold the top down turn the phone off & turn it back on again & then I had all my things back on it. I sent it back to the Orange shop & they sent it off I had a 1year warranty on it & I sent it back two weeks before it went out of warranty. I still have not got it back, I phoned up & they said they the resin, in the phone had cracked, due to USER handling. I have gone without my phone now for nearly 2 months & they said that it cannot be fixed & I am not happy! Features are good & Usability is very good. So I do recommend it but just be careful.

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Reviewer: Pimm - US
Date: 3rd Jul 2009

I gave the usability 95% because compared 2 my old phone the buttons are so different, but you will get used 2 them quickly because the phone is VERY addictive.

Features are 100% because it has.
- Emails.
- Bluetooth.
- Camera (you can edit the photos in photoDJ, which is enabled).
- MP3 ( Sony Ericsson are the best when it comes to MP3s).
- USB downloads ( means if you have a song, picture, video you can download it from PC to Mobile).

If you take a picture it may look untidy but wait five seconds & it will have put in the graphics but that only on pictures. If I had a choice between this or any other Sony Ericsson it would definitely be this.

By the way my buttons haven't cracked yet, but I'll give you an update if they do.

5 STARS.

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Reviewer: Ryan Silverman - Leeds, UK
Date: 28th Jun 2009

I got this phone today because the other phone that I had was a Motorola W377 but it was rubbish but this is brilliant & I do not know what you people are talking about because the keys do not fall off.

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Reviewer: Arran Young - Dundee, UK
Date: 24th Jun 2009

I have had this phone for about a year its still going great & I am very happy with it.

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Reviewer: Christopher Miles - Ipswich, UK
Date: 18th Jun 2009

I bought this phone not long ago, but it seems very good to me. However, I think that the design on the Sony Ericsson W595 is better. I haven't used the W595, but I think it has the same features, just better camera & higher memory.

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Reviewer: Katryn - UK
Date: 11th Jun 2009

I would seriously recommend this phone, I've had it for a year & it's really simple to use. It's also extremely robust! In the last year it's had a few rather bad falls whilst I've been riding my horse & 2 weeks ago it got dunked in a water bucket. & it still works!

The back's a bit smashed up & like the other's have said, my buttons also have cracks down the middle, but none of this has affected it's performance.

Basically if you want a simple, good looking phone it's ideal!

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Reviewer: Gemma - UK
Date: 2nd Jun 2009

This is a nice phone & it works well but, it does have a few problems. Firstly, I bought this phone & after a two years, six of the number keys had broken. They still worked but had cracked in the middle. Next, the main side keys became wobbly. Finally, the LCD screen broke & I had to purchase a new one. But, they can be purchased for under £10 & can easily be changed in less than five minutes. I also have know quite a few people who have this phone as well. They also experienced the same problems.

So, overall, it's a good phone & lasts a reasonable period of time so I would recommend this phone to anyone who will be changing it in roughly two years.

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Reviewer: Ayeesha - Luton, UK
Date: 31st May 2009

OK I think this phone is wicked because my mates have got it & they say no problems I don't know what you lotss are on about because the buttons don't break.

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Reviewer: Jennifer - US
Date: 30th May 2009

I have had this phone for just over a year & have not been pleased with it overall. My first problem with it was how tiny the keys were, but I adapted to that. Then, all the keys started cracking. I am not even one of these people who has their hand in texting all day long. Just a few a day. If you are a texter at all, this is not the phone for you. The battery life is minimal, & I have replaced the battery once thinking it was a bad battery.

Now. The final problem is that the screen is starting to fail. It is changing colours & goes to black & won't come back on until I repower the phone. Since I am in that annoying place between my warranty working & my upgrade time I am having to go back to an old phone I had stored away in a drawer. Good thing I never got around to getting rid of it.

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Reviewer: Helen - UK
Date: 30th May 2009

I had the grey version in December 2007 & my keys cracked as many of yours have, other than that I loved the phone.

I like the pink version & in a shop the other day I was looking at one & the keys didn't seem to be the same as they used to be, they weren't wafer thin & so I'd hope not so easy to break? Can anyone confirm whether the new versions now on sale have new designed keypads that don't break? Ta.

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Reviewer: John - UK
Date: 27th May 2009

This is a really good phone. I used the Walkman nearly all the time & its really loud. Good'ish camera quality although the video camera is really bad & pixelly : (. My W580i got stolen so I'm getting a LG cookie now :D.

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Reviewer: Gaurav - Delhi, India
Date: 22nd May 2009

I bought this phone about 6 months back. I don't know what you guys do with your phones. Even after falling off 4 times from my hands once in mud & thrice on concrete except of minor scratches it doesn't have any major problems. It has some crazy features & a good MP3 player. The camera is good but the videos are not good. It's easy to use but is slow some times. The design is great. I have no problems with the keys up till now. If you're thinking OF BUYING IT JUST DON'T HESITATE.

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Reviewer: Manda - UK
Date: 21st May 2009

OK I'll be honest. Cute phone, has a step counter & everything, totally girly, but the phone itself. PATHETIC, I have had mine a month & the buttons broke. What's going on Sony? You have totally gone downhill!

I 100% recommend you do not buy this phone, it's a waste of your time & money. Stay well clear.

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Reviewer: Amber - UK
Date: 17th May 2009

I've had this phone 1 year now & the damage is starting. The 2, 3 & hash keys have cracked, but still work, the left & right soft keys aren't too bad, but sometimes they come out & are a NIGHTMARE to put back in.

The middle key is my biggest nag. From day one it was playing up but I made sure I didn't press too hard or do anything that might break it. Now it is literally hanging on by a single thread & I am worried that it will fall off soon.

Also, the chrome finish on the circle keys outside the central one (don't know what they are called) is coming off.

My Sony Ericsson attachment on the back has come off, & the logo is now just green, from the silver finish wearing off.

This is all just general wear & tear, & the good points about the phone are.

- Easy to use camera.
- Easy to upload music.
- the shake feature (although at times seems a little pointless).
- the Walkman Player is AMAZING!
- the battery lasts quite a while, & I am always playing music & on the games.
- It comes with a memory card (although I already had a 2GB M2 card & sold the 512MB one that came with the phone =D).

All in all, the phone is very good, but there are better phones on the market.

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Reviewer: Adam - UK
Date: 13th May 2009

Good phone but it breaks so easy, I have never dropped it & it's broken I have looked after it & everybody I know who's ever had this phone its had to be sent away for repair its good when it does work but I don't recommend buying it.

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Reviewer: Nicole - Perth, UK
Date: 12th May 2009

I thought this phone was good to start with but I've had it for 10 months & it still works just but my buttons have cracked & yesterday my menu wouldn't come up at all I had to go through my shortcuts to get to my main menu but apart from that it's an OK phone considering I have dropped mine a few times its still in one piece music quality is good but camera isn't so good as the zoom doesn't work very well & pictures can be a bit blurry but I guess that's life not everything about a phone is good.

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Reviewer: Emma - UK
Date: 5th May 2009

I have had two of these phones & both of them have broken beyond repair within six months. I first got the phone & everything was fine then the screen decided to stop working & the phone finally gave up all hope. Still I loved this phone & decided to buy another one, Bad idea. It has just broke on me, lasting just under 5 months.

I have also known people who had had buttons breaking off.

I loved this phone & to be honest it was a letdown. I was a fool to buy it twice.

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Reviewer: Sarah - Nottingham, UK
Date: 4th May 2009

Where do I begin! This must be the worst phone I have ever bought. I have had so many problems with it for example, the buttons cracked twice, the vibration broke, one button fell off. After the 4th repair, Sony Ericsson decided to send me a replacement (reconditioned) just before Christmas & now the replacement has broken. I would seriously not recommend this phone!

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Reviewer: Brian - Cambridge, UK
Date: 22nd Apr 2009

Looking at reviews to decide what to replace my 18 month old phone with. If I believed everything I read I would never have another mobile, then I saw the reviews of my outgoing W580 & apparently it is the worst of the lot! I don't know what you people are doing with your phones, from the standard of some of the writing I suspect making full use of your 1000 plus inclusive texts per month & then throwing it around the school playground! Anyway apart from the battery not lasting quite a long as it did 18 months ago, & a bit of the chrome finish peeling off the central button it's as good as new.

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Reviewer: Bob - UK
Date: 14th Apr 2009

This phone is rubbish. The buttons break & the screen cracks. I strongly advise you NOT to buy this phone.

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Reviewer: Sophie - UK
Date: 13th Apr 2009

This phone is really good. I love it.:D.

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Reviewer: Elise - UK
Date: 12th Apr 2009

I love this phone! I don't know what all these comments are about avoid this phone & it broke first time. I've had mine for 2 years now & yes the keys have slightly cracked & there are a few scratches but the phone works, has a decent camera & a good MP3 player!

You just have to know how to look after it. I dropped it at the beach the other day & it fell on a stone & the back came off, I put it back on & it was fine. No harm done. Sometimes the memory card isn't recognised, all you have to do it open the memory card slot, click it out & click it back in. This phone is great so I don't mind spending a few moments doing this! A very worthwhile phone, stylish, good app's & easy to use.

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Reviewer: Matt Bates - Hereford, UK
Date: 11th Apr 2009

You're all going on about cracked buttons, poor battery life & rubbish memory, but all of this is fixable yourself! On the memory front, 512MB in the m2 card is not the greatest! But an easy solution, do what I'd, I spent £8 in the phone shop, & got a nice big 2GB card! Oooh whoa. Already 4 times the size (H). How hard was that. Next, the buttons. I am on my second W580. I have never ever had a problem with the keypad on this phone, one recommendation for avoiding the aforementioned cracking issues, simply have the phone slid open or when you text, don't press so hard. The reason I say have it slid open, is the heat dissipates from the battery when you're charging it, & goes up to the keypad. My only serious 2 nags about this phone, which thoroughly rubbish me off are.

The silly MEMORY CARD SLOT! It's a common occurrence amongst Sony Ericssons. You can just go to your phone, play some music & you're presented with Playback Failed. So you think err right OK, check phone status, memory card is in? Check your media album with your music & pictures. They are all gone? Restart the phone. Whoaa they're back.

Next, the SCREEN. This screen is fantastically brilliant! It's big. It's clear, it's hard to scratch. But seriously. It's so exposed, it's almost begging to be smashed. As my last phone did. I have found a workaround, I ordered a nice crystal phone casing & it works a treat for protecting my screen, & weirdly enough. I haven't had memory card issues since using it, I think it's a pressure on the casing issue that causes it.

Matt.

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Reviewer: Jenny - UK
Date: 8th Apr 2009

I love this phone, I have had it since my birthday last year & the only fault I have had with it is the buttons cracking but that's does not affect how the buttons work. The games take away a lot of the battery but I love this phone :).

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Reviewer: Emma Wilson - Glasgow, UK
Date: 4th Apr 2009

Got this phone in April last year. Very nice look to it & easy to use. Phone was working fine up until November. Some of the keys started to crack, however, this did not affect the way the phone operated.

A problem with this phone is that sometimes the theme will change to the original Walkman one, & to change this you can either wait a while or switch the phone off & on. For a period the phone would not turn on when holding in the back button. I had to take the battery out & then put it back in again & then the phone worked. This has not been a problem now, strange. Be careful not to drop the phone. I have done this on a number of occasions by accident, the phone has been fine but once, the lights had changed colour, so instead of them both being green, one was green & the other blue. The blue light flashed constantly even when the phone was off. This lasted a few days.

Other than that, a good phone. Very handy features.

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Reviewer: Ryan - UK
Date: 24th Mar 2009

Had this phone for a few months, in that time I had three refurbished ones because of memory card being forgotten about inside the phone, traded in for K810 friends had problems Bluetooth, keys cracking etc, took it in to be fixed so many times they recognized me not a good phone would not recommend.

Sorry about bad typing, posted from iPod.

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Reviewer: Jenni - Preston, UK
Date: 20th Mar 2009

THIS PHONE IS RUBBISH! Had it for 3 week & the buttons have already started to crack & fall off. All of a sudden the screen keeps going blank, the camera does not work, so does the music. Do not get this phone! Worse one ever.

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Reviewer: Caroline - Derby, UK
Date: 9th Mar 2009

This phone is AMAZING! I do get scared that the buttons are going to fall off because of all the comments about them but I've had this phone for 1 year & I love it! Caz xx.

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Reviewer: Dan - UK
Date: 1st Mar 2009

I have had it for 2 months & the screen has smashed because there is no cover for it & the build quality wasn't very good so if you are a bit rough then steer clear from this phone because I now know 3 people who's screen has broken from the slightest pressure.

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Reviewer: Charlotte Cowell - Norwich , UK
Date: 28th Feb 2009

I have had this phone for only a month & the button has fallen off. If you don't get this phone it is terrible because as soon as the button is cracked the screen cracks & then you have a broken phone. I was very disappointed I advise you not to buy this phone.

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Reviewer: Amir - UK
Date: 19th Feb 2009

Rubbish phone don't buy this piece of rubbish!

Design is great though I have the Urban Grey colour so its blue at the back but when you slide it open & close it's scratched off the blue bit so therefore I am unhappy!

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Reviewer: Lauren & Charlotte - UK
Date: 19th Feb 2009

Rubbish.

Charlotte. I am on contract & I have had this for 6 months ish. So far, the select button & the cancel button have broke, the keys have split & because of it I have found it incredibly hard to text on. People are saying this is a brilliant phone, but they obviously haven't had any problems with it. Because I use this quite a lot as I am a teenager, I have to charge it quite a lot, I also use this to listen to whilst walking to school. The connection in the phone is not working. Hopefully Orange can sort this out for me.


Lauren. Memory card is rubbish, turn my phone on & it says the memory card is not in but it is & you have to reset the phone.

5 out of 10.

We recommend that Sony Ericsson take this off the shelves & give us the upgrade!

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Reviewer: Dan The Man - UK
Date: 16th Feb 2009

Design.
The design of this phone is absolutely appalling. The battery cover for starters is stupidly thin & vulnerable to being snapped. I read many reviews on how brittle & subject to breaking the buttons were, I decided to ignore these reviews. I myself found no problems with the buttons & they still remain in 1 piece. The screen of the phone cracked in my front pocket, purely from the pressure of the pocket when my leg bent to sit down. I decided to replace the screen myself as Carphone Warehouse were prepared to charge nearly £50, I brought the screen on eBay for £20 inc P&P when replacing the screen I realised that there was no plastic protecting the screen, so the electronic screen is exposed to the elements with no protection, I then broke it again although the second tome it was my own fault.

Features.
The phone is absolutely bursting with crazy features, such as shake control, a lovely MP3 player & some useful applications. I was disappointed that the camera had no camera. I was happy with the camera although video recording wasn't very satisfactory

Usability.
The phone is really easy to use & has a good feel to it. Buttons are a good size. Good for texting & gaming.

So although features are good & it's usable, I would strongly advise you avoid this phone as it is very likely to break. The w880i seems like a much better option.

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Reviewer: Natasha - UK
Date: 10th Feb 2009

Well. I am getting a new phone on Saturday & I have had this phone for about 1 year.

The phone features are great & the camera is OK :). But every key on mines is split & it freezes a lot :O.

My sister also had this phone & she had to get it repaired 5 times in the 8 months she had it. Sending texts are easy & fuss free. Signal isn't bad. Music on it is average not very loud but it will do.

My only really nag about this phone is definitely the design. The keys split & I have also heard some of my friends have broken right off.

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Reviewer: Bob - Ilford, UK
Date: 9th Feb 2009

Its Got Good Features But the looks are ugly I would rather have a K800i & thats why I bought it instead of a W580i.

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Reviewer: Lin N - US
Date: 7th Feb 2009

I love this phone! I have had it for almost a year, no broken keys, no messed up music player, speaker volume is great, & it has a weird, sort of, velvety feel to it. The thing about it is it took me a while to figure out how to work it, it won't play iTunes music, & I dropped it a few times & now the screen colour is messing up. It's my own fault, though. With how much I use it I am very surprised that so many people's keys broke & chipped.

This phone is great.

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Reviewer: Darren Thorp - UK
Date: 2nd Feb 2009

I have had this phone for about 2 months now & I do enjoy it, its memory is not the best but it is still good & the features are good on this phone.

The design isn't the greatest I do like it but it feels plasticy when I hold it & slips easily it's a good little slide phone though.

It works almost perfectly after the 2 months, my space button on texting has stopped working so I have to use the next arrow key & it can be frustrating but it's nothing really to complain about because everything else is good, it sometimes freezes for a few seconds but nothing too bad.

Overall a good mobile. Not the best but it is good.

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Reviewer: Nance - UK
Date: 2nd Feb 2009

I have had this phone for about two years! Nothing is wrong with it. Shut up the people with the keys breaking. It's not Sony Ericsson's fault it's yours for pressing too hard! I love it & will problems have it for another. Two years. I recommend it to EVERYONE!

It's Immense. BUY BUY BUY, SPEND SPEND SPEND. It's worth it!

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Reviewer: Tazz - Eastbourne, UK
Date: 1st Feb 2009

The features on this phone are great but the build quality is rubbish, battery life is poor, & the keys have all but broken & the soft keys keep trying to pop out, I have only had this phone for a year. As a long time Sony Ericsson user I think I'll buy Nokia next time.

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Reviewer: Chantal - Canada
Date: 31st Jan 2009

I have had this phone for 7 months now & have not had major problems.

I have had a few minor ones though.

I have noticed that when I plug it into the computer, once I am done it takes forever to get the screen to go back to normal.

I have also had, one button crack in half. It still works, but it was a manufacturing defect, I haven't had any other problems that were said here before, once I had my pictures, & all my stuff disappear, but I just restarted the phone & it worked fine.

I find the battery life to be very good (if you're having problems with battery life, try turning off the step counter, & make sure your music is off.)

& if you're having trouble with the music playing make sure you are using the Walkman music player, not the other one, because the same thing has happened but just use the W button on the front.

All in all I think it's a good phone I don't regret purchasing it at all.

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Reviewer: Sophie - Royston, UK
Date: 23rd Jan 2009

This is a fantastic phone! I think it is a cool design & it looks quite funky. Its camera is good, its video is excellent & the Bluetooth connection works really quickly. I love it when you do the shake control to change the track that you want to listen to! It is great value for money & I would recommend you to have this phone! The keys are great & they even light up & it looks really cool. The people who are complaining about the keys then they are talking a load of old rubbish! BUY IT!

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Reviewer: Demi Swallow - UK
Date: 23rd Jan 2009

I spent a lot of money on this phone, expecting it to be one of the best I've had. I was wrong. The memory is appalling, even with a memory card, & the phone is slow. The buttons break & chip, & I have lost my middle button & the back, cancel, select & menu button. The phone is hard to use because of this. The battery life is poor, & the speakers aren't loud enough. The phone quality itself is just utter rubbish, it is undoubtedly the worst phone I have ever purchased. Stick with Nokia (mind you, the Sony Ericsson c902 & c905, as well as the k850i).

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Reviewer: Nicole - UK
Date: 18th Jan 2009

This phone is amazing ignore all the people who has said bad comments. I like it. Nicole x.

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Reviewer: Gill - Yorks, UK
Date: 14th Jan 2009

All I can say is that I just love this phone.

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Reviewer: Carlos - Portugal
Date: 13th Jan 2009

I love this phone! I have this phone since August & it is still in very good conditions. Just one is broken until now. & I write more than 10 SMS per day! & I run over 5 Km every 2 days, listening music with the fantastic Walkman, & with fitness program I can control my results.

& I can have Internet in every place I want with this modem. I can connect the w580i with almost everything! The camera is very good to save simple moments of my life with quality. If somebody has his phone damaged in one month is just because he doesn't know how to use it.

It is a very good phone.

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Reviewer: Tony - UK
Date: 13th Jan 2009

I at first wanted this phone for Christmas it looks good & has good features though I could not buy one as the shop had 4 brought back to them in just the day I was trying to buy one & 10 had been taken back that week the shop refused to sell me one & said they had seen the broken phones they had brought back to Sony Ericsson but that Sony had not told them anything about fixing the problem.

BASICALLY THIS PHONE IS UNRELIABLE SO UNRELIABLE I COULD NOT EVEN BUY ONE THERE ARE a lot OF COMPLAINTS ABOUT the KEYPAD BREAKING. IF YOU WANT A PHONE LIKE THIS ONE THAT won't BREAK TRY the Nokia 5310 XPRESS MUSIC I got THAT INSTEAD & I LOVE IT.

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Reviewer: Danni - Great Barford, UK
Date: 13th Jan 2009

The features are really good with games. I've had my phone for 7 months, it sends messages by itself, rings people, answers calls & the buttons have broke. Oh & it continually presses select by itself & any other button I press is select too. Other than that it's MAGNIFICANT.

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Reviewer: Smidgley - UK
Date: 13th Jan 2009

I got this phone und shortly after the middle button completely come off I took it back & it was replaced then the 3 keys snapped yet again it was replaced AGAIN the keys snapped & camera wouldn't work cause it had lines down screen it was repaired then the keys snapped AGAIN & Walkman wouldn't work it was fixed about a month later the keys are snapped & I have the same problem with de camera all through this I have been told that I cannot get my money back & now they won't repair it either I contacted fair trading & they said I am entitled for a free repair but when I sent it away too the repair centre they say that they can't fix it because the is slight rusting on the inside & therefore it has been submerged in water but I can truthfully say the only time it's been near water is when it's been raining now I am left with a FAULTY phone that cannot be repaired I paid 100 quid at the time.

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Reviewer: Baybee Natasha - Nottz, UK
Date: 9th Jan 2009

Wow! This phone is absolutely great, the people out there saying the buttons don't work on their phone well probably your pressing too hard on the buttons well my phone works fantastic & nothing is wrong with it my phone is a red phone & I will be on it probably all day.

People looking for a new phone BUY this one ITS WELL AMAZING!

& p.s Chelsey can you send me that song I wanted off you xx.

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Reviewer: Izzi - UK
Date: 6th Jan 2009

When I first Got This Phone I Absolutely Loved It, It Was Great. But One Day I Went To Turn It On & It Wouldn't, So I Stuck It Into Charge & It Turned On. Phew. BUT All My Music, Photos, Backgrounds etc Had Been Deleted, & When I Tried To Take A Photo It Says Memory Stick Unavailable. It Happened Before & Came Back the Next Day, But This Time It's Actually Just Gone. No Clue What To Do, But It's Really Frustrating.

It's Really Weird Though, Texts & Calls Still Work Fine, & My Address Book Didn't Get Deleted. Anyone Know What has Happened? !

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Reviewer: Michael - UK
Date: 5th Jan 2009

This phone is very appealling to the eye but once you have had it for 7 months, wear & tear begins to affect it majorly.

The buttons on the keypad crack which is quite annoying, the paint on the back wears off from sliding it up & down, the plastic piece at the bottom comes loose, the Sony Ericsson logo on the back case comes off & on mine, the left soft key & the back button do not work anymore. The up button on the navigation key barely works & the hash key only works when it wants to.

I would not suggest anybody gets this phone & I plan to replace mine asap.

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Reviewer: Mel - UK
Date: 3rd Jan 2009

Don't BUY THIS PHONE, HAD IT ABOUT A WEEK & the KEYS STARTED CRACKING, REALLY POOR QUALITY FOR A PHONE TO BE HONEST, I have GOT the W910I NOW BUT I am regretting BUYING IT, AS for the BAD REVIEWS ON IT. Don't BUY THIS MOBILE ITS RUBBISH!

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Reviewer: Joe - UK
Date: 1st Jan 2009

Can't keep MY EYES OFF OF IT FOR 1 SECOND, the KEYS don't CRACK & ITS GOT Excellent SOUND QUALITY ITS LIKE A MINI W910i.

I PREVIOUSLY HAD the K800i & IT WAS OK AT FIRST BUT THEN IT STARTED TO GET ALL SLOW.

If you are looking for something tiny & can store a lot of music you should definitely try out the W580i it's just the same as the W910i but there is not a camera in the top of it.

I recommend the W580i, its mint, bye.

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Reviewer: Matt - Swansea, UK
Date: 1st Jan 2009

In reply to Natasha that the keys don't break, my old W580i is now locked away in my cupboard & it had already had one replacement keypad.

Most likely in a month or two you will start noticing the below happening to your phone, you may be one of the very few who are lucky however.

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Reviewer: Melissa - UK
Date: 31st Dec 2008

This is the BEST phone I have ever had!

I have had this phone for over a year & have never had any problem with the buttons like others say.

The features are great, the design & looks are perfect & it's simple & easy to use.

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Reviewer: Laura - Solihull, UK
Date: 30th Dec 2008

I had this phone for Christmas & my mum had the Sony Ericsson W380i & it wouldn't charge so she took it back & got the Sony Ericsson W580i. She had it for 5 days & the volume button on the side stuck, the battery was not charging & she could not make a phone call with ease.

The good points are.
- Loud volume.
- Good Walkman player (but cannot find out how to put songs onto Walkman & not just onto the music folder).
- Good games.
- Good camera.

The bad points are.
- Hard to make a phone call on.
- Quite hard to text.
- Hard to transfer & find music files.

Overall I would recommend this phone to people that like a bit of girly style & want a good long lasting life phone & do not listen to music all of the time because the speakers might break & best not to be a heavy texter because of what it put's forward above that the keys may break. It depends on whether you are the sort of person that suits this phone like me. I am hoping it lasts a long time because I like the phone!

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Reviewer: Natasha - Blackpool, UK
Date: 29th Dec 2008

All you lot saying the keys break within a few weeks is a load of rubbish because I got mine at Christmas & I have had no problem with it, the keys haven't broke & there is nothing wrong with it so you are all lying. All you readers reading this & want this phone I recommend that you do buy it. IT'S A GOOD PHONE.

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Reviewer: Prety - Canada
Date: 25th Dec 2008

This phone is OK. But the only problem I have with this is that, my music player doesn't work anymore. It was working the other night & this morning it just stopped. It says, the music player has failed & I don't know what to do.

Never buy this phone. I only bought this phone for the music & my playlist & music never works. This was the main feature that this phone was built & it's just awful that the music player didn't work.

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Reviewer: Stacey - UK
Date: 23rd Dec 2008

This phone is Great! If you want something useable & rather cheap & I have to say so myself it looks fabulous! Its outstanding, 5 of my friends have it & nothing has gone wrong with it, I would highly recommend it.

Go on buy the phone you will not regret it I swear.

Oh & if you read a negative review that phone was probably faulty. But mine is great & I am very happy with it!

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Reviewer: Maria - UK
Date: 23rd Dec 2008

I bought this phone in June & I loved it when I first got it but a few weeks later the camera stopped working completely so I couldn't use it for ages, & the buttons never work I have had to go back to using my old phone because the space bar has stopped working so I can't text properly. It doesn't have a flash on the camera either so have to take pictures in the light all the time.

However when the camera works its a good quality picture & takes quickly, its really good for playing music & has good memory, the battery lasts ages. Also its light & fits easy in your pocket nicely.

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Reviewer: Stacie - Sunderland, UK
Date: 20th Dec 2008

I got this phone just a couple of months ago I went to switch it on & it took ages & when it finally did come on all my pictures, music, themes & videos were gone & it was fully charged! It took till the next day to finally come back on! & when it did it still wasn't right.

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Reviewer: Jack - UK
Date: 19th Dec 2008

Before I start, got to say I haven't got one of these, but my friends have & they love it.
I've used it LOADS of times & I feel no problems, my friends have no problems with it, but I'd say be careful to users because of all the people who say buttons break etc.

Great Phone though, looks awesome.

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Reviewer: Laura Carey - Brighton, UK
Date: 18th Dec 2008

Got this phone in March this year & at first was really happy with it & impressed with the music quality etc.

But within a few weeks the back where it slides up became scratched by the runners meaning there was two lines without any paint on it! Over the last few months it has just got worse & worse.

- Nearly all of my buttons have cracked or spilt, sometimes stopping the phone from actually closing!
- Camera has stopped working & only shows a black screen.
- Runners have become stiff.

The only thing I liked about the phone was some of the features e.g. Step counter, & walk around the world, & some of the games were OK but wasn't a necessity for me!

Going to get the Samsung Soul on contract for Xmas now wooo!

Wouldn't recommend this phone. Sorry guys!

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Reviewer: Sam - UK
Date: 17th Dec 2008

Worst phone going. I have had mine less than a year. The buttons have snapped, a couple of them don't work anymore. The glue is bad. I am pretty sure, any review you read, someone will be complaining about how bad the buttons are. DO NOT BUY!

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Reviewer: Alice - Edinburgh, UK
Date: 16th Dec 2008

I love this phone, bought it last November & still like it! However the buttons do crack, luckily none of the keys have actually fallen off! Once you get to the end of your messages in your inbox it freezes for a few seconds! The fitness function on it is very useful & different. However this phone works very well & is easy to use & the pink one looks awesome!

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Reviewer: Brittany C - Jacksonville, US
Date: 13th Dec 2008

When I first got this phone, I loved it. & now, I've had it for about 10 months & about 2 months ago, the phone literally fell apart. The buttons stopped working. First the left light went out, then the right arrow button, then the music button, then the at&t button, top button, & now the down arrow & center button. Basically, my phone is broken beyond repair & I am really upset because I can't get another one. A lot of people I know have this phone, have buttons broken or missing also. So, it's not really the person, it's the phone manufacturer. It was a great phone, until these problems occurred. I wouldn't recommend this phone to anyone! I want to take it back & see if they'll fix & replace it, but I don't know if they will because its almost a year old. I hope so!

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Reviewer: Eddie H - UK
Date: 13th Dec 2008

I have had this phone for ages, &. It's great! It is not an expensive phone but it is still very good. & to say the camera is only 2MP its good quality. GET THIS PHONE! :).

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Reviewer: Kaytee - Leeds, UK
Date: 9th Dec 2008

Well. I have had this phone a few months now I read some bad reviews but thought I'd give it a go (silly), at first I thought it was great. But now a few months down the line.

Buttons & keypad.
- ALL of the keypad buttons have snapped. 3 have fallen off completely, the Walkman button, back, cancel, up, right & space buttons do not work!

Bluetooth.
- The Bluetooth has decided to retire so no longer connects.

Camera & video.
- Doesn't WORK. It says another application is open. Which it isn't!

It's been repaired so many times, not going to bother any more.

Don't BUY THIS PIECE OF JUNK.

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Reviewer: Gemma - UK
Date: 7th Dec 2008

I've had this phone since last Christmas, my hash button does not work but I found out how to do space when I text (press the right arrow twice).

The right button has fallen off but still works, I don't mind.

I am getting a new phone though, but wouldn't mind having it for another year.

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Reviewer: Jason - UK
Date: 6th Dec 2008

PLEASE IGNORE ALL NEGATIVE REVIEWS! This phone is amazing, & I found nothing wrong with it AT ALL. If you want a cheap functional phone, buy this, you won't regret it.

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Reviewer: Sian - Cambridge, UK
Date: 6th Dec 2008

To all the reviewers saying don't listen to the negative feedback. It's a good phone etc. You are just lucky your phone hasn't broken yet.

This model is, to be generous, AWFUL.

I've had this phone since July of this year, & within 2 weeks every single button on the keypad had a crack down the middle, much like most other owners of this phone. All my other phones survived many drops, high & not so high, & never broke. The first time I dropped this (not a high distance, not concrete) the back fell off the battery fell out & the front of the screen fell off. One of the bits holding the front of the phone to the screen snapped off so it wouldn't go back on properly & I couldn't press my buttons. I also discovered that the buttons are just a little rubber pad that you can actually take off when you remove the front plastic part of the screen, meaning every time I would drop or forcefully put down the phone & the screen came off, I would have to readjust my buttons before placing the screen once again.

I got my phone sent back & repaired, & within 2 days the same thing happened again. This time a more forceful drop (I know, I am clumsy. But my other 5 phones survived me until my contracts ran out.) & the screen snapped off. The bits connecting the front to the screen once again snapped off, but both this time so I have to balance it on & secure it with sellotape. The back part covering the battery snapped, so again holding it with sellotape.

Before even one drop of the phone I discovered the camera & particularly the video quality are POOR. Really poor.

The speakers are very good for music & volume. But ridiculously poor when trying to hear someone talk. It is muffled. & there is a gap in sound every single time you answer the phone so if someone rings you, you have to wait 5 seconds before saying hello. Or they won't here you.

The keypad has broken again, which is nothing to do with being dropped. It just clearly isn't designed to be used for texting or dialling more than once a year. It freezes, every time you remove the sim card & replace it, it messes up the time & order of your inbox & call records.

All in all. Good music quality. Good amount of memory (if you get a memory card included with it.)

Otherwise. Worst design of a phone I have ever come across. Unpractical, EASILY broken & generally rubbish.

If you plan on keeping your phone locked away & getting out once a week to make a quick phone call in a room of bubble wrap where it can't possibly get dropped or even knocked on a relatively hard surface, & you have very good hearing when it comes to peoples voices, then by all means. Buy the phone.

Otherwise, seriously don't bother.

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Reviewer: Lindsay - UK
Date: 6th Dec 2008

This phone is awful. Usually whenever I buy a phone it lasts me for years (I am pretty careful with them).

This phone however, I've had for less than a year, & it's caused me major problems. The buttons cracked, & I had the keypad repaired, only for the keys to break again. The top left button on the upper part of the phone then became faulty, & recently the full left side is broken. The camera is okay, but would've have been a lot better with a flash.

The design is pretty poor, as at the back, you have to remove the difficult back to change sim cards, & that's a nightmare. I had to use a knife to get my sim card in.

Overall, a pretty poor phone. Doesn't last, doesn't even function properly for one year, don't waste your money!

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Reviewer: George G - Essex , UK
Date: 4th Dec 2008

Well I got this phone in May & it's been brilliant don't listen to all the other comments its fabulous my keys have never broken I have dropped it about 10 times but like one chip on it, so you should buy it. It's such an excellent phone if you buy it you will love it I promise its fabulous :).

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Reviewer: Emma - London, UK
Date: 4th Dec 2008

I have had this phone for ages & initially I thought it was awesome however it started to go downhill the camera seemed to go a bit cloudy & fuzzy & it wasn't because of the settings. The music player is good & I like the quality of the sound but now after about 11 months it is really bad & when first turning the phone on it takes ages for the music to be recognised. The phone often rejects the memory card which means you have to push it back in! 6 buttons on the front of the phone have broken including the up button, the shortcut button, the right button, the select button, the return button, & the Walkman button which means I can't use it anymore & I also do not have an on & off button I am honestly not making this up. A lot of my friends have this phone & there buttons have broken & the number buttons have cracked! I must say though the phone will not break I have dropped a lot & it is still going! There is quite a bit of memory on the free memory card but not enough.

If you think about buying this phone please read reviews & try not to drop it =D.

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Reviewer: Mandie - UK
Date: 4th Dec 2008

I HATE this phone!

I got this phone last Christmas & within three days I had to swap it for another as buttons had fallen off. The memory card wouldn't eject. It kept freezing. Making unusual noises & was just awful. Then I got another one. This one is even worse! When someone rings me. I can hear them. But they can't hear me. When I am listening to music. It randomly vibrates & jumps about 20 songs & I am not even touching it. All the buttons have cracked & some have actually fallen off. The volume button is broken. The camera is extremely poor.& the Internet on it never works.

I think the only good thing about this phone is it has a lot of memory. & the volume is fairly loud. Apart from that, I would advise no one to get it as I have hated it & can't wait to get a new one. Anyone have any suggestions on which phone to get?

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Reviewer: Peter - UK
Date: 2nd Dec 2008

I got this phone for my teenage daughter, & initially she was happy with it, after having a Nokia.

However, she soon got fed up with the memory card popping out nearly every time that she used it. The return key kept sticking & in the end gave up altogether.

It also keeps freezing when listening to music. This particular fault is common to Sony Ericsson's. We have four Sony Ericsson phones in our household & they all freeze when playing music. One of them can only be reset by removing the battery for 10 seconds then putting back in.

I had thought about getting the W910, but have decided never to get another Sony, & will be getting the LG Renoir next. We've had a couple of LG phones & have never had a single problem with them.

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Reviewer: Jade Hunter - UK
Date: 29th Nov 2008

THIS IS the WORST PHONE I HAVE EVER HAD!

There are so many faults it is untrue. I first got the pink one in June. After about a month ALL of the keys had cracked, then the screen decided to turn a funny colour, it was that bad I couldn't even read my texts! So I bought the white one. I was very happy for about a month, then the memory card slot kept opening by itself, without being dropped. So I got ANOTHER white one. With this one the two side buttons & the middle keys came out so I sent it to be repaired again. Then yesterday it decided to stop sending text messages. I checked in the 02 shop & the problem is with the phone not the SIM card!

I would not recommend this phone to anyone! It causes so many problems & is not worth the hassle. The only good thing about it is the music player which is actually the only thing on the phone that works & is amazing!

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Reviewer: Dave - UK
Date: 26th Nov 2008

Whilst it is a usable phone there are so many faults it's not even funny.

Firstly the power button & front keys stopped working, had to get them repaired but the power button only works seldom, the volume buttons have now packed it in.

Every so often whilst using it the phone has a hilarious habit of rejecting the memory card all of a sudden & you have to eject & put it back in.

The Walkman button & shortcut button are activated if you apply any pressure on the edge of the circle of buttons on the front which gets right in the way if you're trying to use the phone.

The MP3 player mostly never listed the albums in the right order despite having up 2 date ID tags, it just seemed hit & miss sometimes (track list worked fine on my old w300i so this is specific to the phone).

& most annoyingly not only is the quality of the camera rubbish but there are loads of coloured lines running horizontally across which then get captured along with the image ruining it.

I wouldn't recommend this phone (though it is easy to use).

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Reviewer: Sam Carey - Plymouth, UK
Date: 26th Nov 2008

I like this phone, it has good sound. On the downside, one button has fallen out & the other are starting to crack.

I am hoping to buy a w980i next time. The feedback sounds good.

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Reviewer: Abby - Manchester, UK
Date: 24th Nov 2008

Please ignore all the negative reviews above. I got this phone last Christmas & I LOVE it.

The music player is really good & so is the camera. It's only broken once & that was partly my fault because I left it in my jeans when they went in the wash & even then I fixed it & there is only a small crack in the screen. I got the white one & it's been really reliable.

The downside is that the battery runs out really quickly so you have to constantly charge it. I have found it easy to use & very useful. I am extremely happy with it & so are my mates who have the same phone!

VERY PLEASED!

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Reviewer: Marianne - UK
Date: 24th Nov 2008

It's the Best Phone I have ever had! It's got an amazing memory & speakers. Music Lovers will LOVE it! People who say its rubbish probably don't use it as a music phone.

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Reviewer: Hannah - UK
Date: 24th Nov 2008

What a rubbish phone I would never buy this ever again! & it has made me doubt if I should buy a Sony phone ever again!

I bought this phone last year just before Xmas, & after 3 weeks the buttons cracked & fell off so sent it back for repair within days the buttons cracked again & my space & hash button stopped working, the cracked buttons I could live with, but this is supposed to be a Walkman phone & 2 months after the buttons cracked the speaker packed up so could no longer listen to music & it no longer rings just vibrates (when it feels like it). I carried on using the phone for a little while but then the screen kept going blank whilst in the middle of text it would just go blank & light up.

I would never buy this model of phone ever again, this is the first Sony I have had as I normal stick to Nokia & although it was very easy to use & get the hang of so many other problems occurred with it, so I now doubt Sony phones in general especially slide ones like this.

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Reviewer: Kim - UK
Date: 22nd Nov 2008

I got this phone a while ago after falling in love with it. I took it everywhere with me, often to take it out of my bag & find that the battery was dead, although I had done nothing with it. The sound is brilliant, exceptional through the headphones. The camera is absolutely amazing for 2 mgp, the quality is better than my 5mgp digital camera, but I was shocked to find no light on it. Granted I have had it a long time, I have dropped it several times & only a few chips. But recently I was staying at a friend's house overnight when I took it out of my rucksack & realised that the back case at the top which is NOT supposed to come off had separated itself from the actual phone down one side. The on & off button had snapped & half of it had disappeared. The lights on that side stopped working completely & ever since the keys have been cracking. It doesn't turn on sometimes & never gets any signal anymore. I am heartbroken because I love this phone & spent a lot of money on it. Now I am having to look for a new one. DON'T GET IT. YOU WILL ONLY HAVE PROBLEMS WITH IT.

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Reviewer: Anon - UK
Date: 19th Nov 2008

I got this phone for Christmas last year & I absolutely loved it! It is very reliable & I have dropped it numerous times & only a few chips are here & there. I got the pink phone!

But now I can't wait to change it as the buttons cracked in the middle, the back button, the button above the back button & the top button are not working now! BUT LIKE THAT IS AFTER A YEARS USAGE. SO BUY THIS PHONE & STAY WITH Sony Ericsson AS THEY ARE the BEST PHONES AROUND.

I DEFINATELY WOULD recommend THIS PHONE & I recommend IT TO MY FRIENDS WHO HAVE ALL GOT IT NOW. BUY IT & LOVE IT JUST LIKE I DID.

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Reviewer: Matt - Swansea, UK
Date: 19th Nov 2008

You may be wondering whether to buy this phone or not, you may have read all of the negative comments below & wondered perhaps if I have one it won't break or have any problems.

I decided against all the negative reviews to go ahead & have one last Christmas & WHAT A MISTAKE! Well it's been 11 months on now & it has been an absolute nightmare to be honest.

Firstly 5 keys cracked within 2 months of it being used, so it was sent back to Sony Ericsson to be repaired. Once I had the phone back, within a matter of weeks the phones buttons started cracking again!

I decided I could live with the keypad problem, but the worst was still to come. The call lights each side of the slider began to stop working full stop & to top it all off, the back key, the up key & the navigation short cut keys have all stopped working killing my user ability of this phone. Today the phones speaker has recently decided to pack up as well, I now need an hearing aid to hear the person on the other end of the phone.

This is definitely the worst phone I have ever owned, the keypad is simply not up to the job & the build quality is pretty cheap overall. Please avoid this phone as you're most likely to get many problems with it.

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Reviewer: Mark Russell - Wirral, UK
Date: 18th Nov 2008

Too many problems to list but I did get about 5 months out of it before it started to fail! Hence the 10% for usability. It is definitely not one I would recommend!

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Reviewer: Aoife - Ireland
Date: 13th Nov 2008

This phone is completely rubbish! It started switching itself off on the day I bought it & sometimes won't even turn back on until a day after! Don't GET IT! It looks fabulous but you will be so angry after you get it!

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Reviewer: Rosie - Derbyshire, UK
Date: 13th Nov 2008

I absolutely love this phone & I am a heavy texter & I play loads of games when I am bored. I have had this phone for about 3 months & no keys have cracked & I am always phoning people. Me & two of my friends have this phone & we are very happy with it. The pink one rules. Highly recommended.

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Reviewer: Liam Quinn - Craigavan, UK
Date: 11th Nov 2008

I thought it was so cool. My friends admired it. I got it in blue which was really cool only one problem it breaks within one week. I am telling you now DON'T GET IT. I didn't even get a refund. The buttons break, when you drop it its parts smash (I had to buy new ones for£10.00) the same happened to my sister. Seriously I am getting the new W350i on Friday. I would encourage you to NOT buy it.

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Reviewer: Alex - London, UK
Date: 11th Nov 2008

This phone is rubbish, the battery has a low life. The phone is very fragile & breaks easily. All the keys have cracked & some don't work & a couple have come off. Don't get this phone its rubbish.

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Reviewer: Jpc - Cheshire , UK
Date: 10th Nov 2008

Had this since October 2007, I sent it off because all the buttons had cracked & I couldn't hear out of the speaker, so could only text, I got it back & the buttons cracked again & this time my screen just went blank, I want to send it off again now because I can't hear out of the speaker again & the buttons have cracked. There are trying to charge me to send it off. Its a good phone, but not very practical.

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Reviewer: Georgie - UK
Date: 6th Nov 2008

I had my Sony Ericsson w580i for Christmas it was an amazing phone until a few months after I saw that my buttons had cracked through the middle so I took my phone to a carphone warehouse by me & they took my phone the same day & sent it away for 2 weeks they replaced the keypad. & then a week after that my slide stopped working so I took it back to them & they had it again & they said they had sorted it but they hadn't because a day after the slide broke again so now I am left with 9 keys cracked & my slide not working properly the best thing about the phone is that it is a AMAZING FOR MUSIC.

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Reviewer: Alicee - UK
Date: 5th Nov 2008

To be honest this is the WORST! PHONE I'VE HAD.

I was really excited about getting this phone, & in the beginning I loved it. But then all the problems started. All of the buttons on the keypad have split in half, BUT they do work & the back button completely broke, & then all of the other buttons were just falling apart. I had this phone for my birthday & now I wish I would have picked a different phone.

I would say the only good thing about it has got to be the Walkman. It's truly amazing.

Most Sony Ericsson phones are worth the money, yet this one isn't. It's just a down fall. It's NOT worth the money.

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Reviewer: Celia - UK
Date: 4th Nov 2008

I want this phone for christmas but I don't know if its good value for money, is it?

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Reviewer: Eden - UK
Date: 2nd Nov 2008

To be honest, All the Phones I Have Had Have lasted Me Quite a While, I Haven't Even Had This Phone For A Month & I Have Had So Many Things Already Go Wrong.

- the 5 Button Stopped Working, Meaning I Couldn't Use the Letters J, K Or L In Any Of My Texts Or Call Any One's Number I Didn't Have Saved With A Five In & Making It Impossible To Top Up If My 16 Digit Code Had A Five In.

- the Clear Button Stopped Working, Meaning If I Was Texting & Made A Simple Mistake I Would Have To Start the Whole Text Over Again.

- My Play Button Stopped Working, Not Too Much Hassle But Still A Pain.

- My star Button Stopped Working.

- the Background Light Flashes Decides Whether It Wants To Light Up Or Not Makin It Impossible To Be Able To Do Anything.

- Its Stopped Sliding Up & Down Altogether, & If You Try To Push It Gently Down It Refuses To Move & Makes A Terrible Crunching Noise.

So If This Is What you ask for in a Phone I recommend it to you with a Trip to the Doctors.

I honestly don't Think It Is Even worth One Star but I can't Chose Zero.

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Reviewer: Lewis - Huddersfield, UK
Date: 2nd Nov 2008

I liked the phone I am only young so I liked the fancy flashing lights I was always losing it & left outside once & guess what it rained all night in the morning I found it soaking on the wall but it still worked again I accidently put in the washing machine & guess what it still worked! For a day but I am not surprised either but none of the buttons had fallen off amazingly I had it 2 months & it was fine for me before it went through the wash LOL.

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Reviewer: Taher - Hyderabad, India
Date: 2nd Nov 2008

I have this phone for a year now & partially happy with it. 2 keys cracked.

Pro's.

- Good music quality & very good bass.

- Very slim.

- Good display.


Con's.
- Very build quality (mine slider has become very shady & 2 keys cracked).

- Always problem when connecting any jack have to try at least 2 times before it connects properly.

- A strict no for SMS buffs.

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Reviewer: Beth - UK
Date: 2nd Nov 2008

I bought my phone with insurance. Had my phone for 2 weeks then I noticed the number 5 button was cracked. I left it & then the number 7 cracked. I took it back to the shop & had to wait for 2 weeks to get my phone back. I got it back & the number 5 was still half broken. I couldn't afford another 2 weeks without a phone so I ignored it. Then the phone started turning its self off so I had to return it once again. I demanded a new phone altogether because it was getting ridiculous. It didn't come back until 5 weeks later! Still the same phone! So I had to order another phone. It was fine for about 2 month & then the case started to come lose & the screen was wobbling & then the screen had lines across it! I got rid of my phone. Good features but a very weak phone.

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Reviewer: Ryan Costello - Crawley, UK
Date: 2nd Nov 2008

This is the best phone I have ever had, I have had it for 7 years & nothing has broke & the buttons are absolutely fine!

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Reviewer: Rahul - India
Date: 28th Oct 2008

I got this mobile since May 2008, as of now there is no problem. I drop this phone once three months ago but still it's working very fine. Two months back I got stuck with heavy rain & my mobile too become very wet. I switched off the mobile at that time. I switched on my mobile next day it still works fine but my video file on the memory stick was missing. Remember no phone can withstand heavy rain. I tried to store new video files in to Memory stick & its work fine. Precisely, it's a good mobile & can buy it for its style & features.

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Reviewer: Sarah - UK
Date: 26th Oct 2008

I love this phone. Had it for 4 months.

I didn't know whether to buy one because of all the bad reviews about the keypad cracking. (I am a heavy texter! ) I bought a second hand one with one button already cracked. But apart from that one, the other ones are fine. Also. The buttons do not stop working when they crack, it just looks a bit weird.

I love this phone. But the battery life could be improved. I used it on a bus journey which in total takes 30 minutes. & it was dead!

I wouldn't swap this phone. Recommended.

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Reviewer: Matty - Bristol, UK
Date: 25th Oct 2008

I only had this phone 5 months & the left side navigation keys won't work. It is not repairable either. Tried new mother board. Never go it wet either. Absolute rip off & rubbish for a phone that was over £170 to buy. When it was working it was good, shame it didn't live long.

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Reviewer: Bigeasty - Near Glasgow, UK
Date: 25th Oct 2008

I was always a Samsung die hard but this phone tempted me away to Sony Ericsson. I got it a year ago & it has easily been the best phone I've ever had. However, my number 3 & 5 buttons have a hairline crack in the centre of them but this has only occurred after a year's worth of use.

I would recommend this phone to anyone.

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Reviewer: Joseph - Birmingham, UK
Date: 25th Oct 2008

I had this phone for 13 months now, its great no problems at all I would recommend this phone.

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Reviewer: Joseph - Birmingham, UK
Date: 25th Oct 2008

Whoever thinks the keys snap their wrong I have had this phone for about 14 months now & nothing has happened to it. All you need to do is look after your phone this is the best phone I have ever had, the battery is fine the keys are fine & the music on it is great so I recommend this phone!

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Reviewer: Anon - Havant, UK
Date: 24th Oct 2008

This Is the Best Phone I Have Ever Had & the Keys don't Break By Just A Few Text. I had Had My Phone For 5 Months & I Am On It 24 seven, nothing Has Broke Yet, Touch Wood!

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Reviewer: Rosie - UK
Date: 22nd Oct 2008

I've had this phone for about 4 months now. The buttons started cracking after the first week or so of me having it, & now the screen is completely screwed. It flashes green, & the screen hardly even works when I slide it up. This is the worst phone I've ever had, & considering I am on an 18 month contract with T mobile, I am going to have to put up with it. I use my phone quite a bit, & considering I do need it makes the fact I can't see anything completely useless! If you were thinking about buying this phone, don't. It's the most awful phone I've ever owned. It looks nice & works okay for the first month or so you have it, but it starts malfunctioning after a very short period of time.

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Reviewer: Jennifer - Enfield , UK
Date: 16th Oct 2008

This Phone Looks Really Good BUT IT IS RUBBISH! I've had the phone for less than 2 weeks & it's broken so now I have to get it repaired. I am TELLING you don't GET IT. Well its up to you really but my screens broken & I am sure mines not the only one to have broken but it is a good phone overall as long as you don't drop it.

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Reviewer: Natalie - UK
Date: 15th Oct 2008

I had this phone for a couple of months & the keys all cracked down the middle, it kept turning off & wasn't recognising my memory card then deleted all my files! Not impressed have sent it back to get fixed so hopefully it'll come back OK.

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Reviewer: Sophie - Bristol, UK
Date: 14th Oct 2008

I think it is a really great phone especially for teens who like their music. The design is great. I recommend you download the Sony Ericsson theme maker to make great themes for your phone & change the colours of the lights! There are some really handy features like track ID. I've dropped it a few times but it doesn't even have a scratch! Don't get it wet though. My friend took it out in the rain once & had to repair it in the shop, it took about 3 weeks!

By the way does anyone know how to zoom in on the camera? It says that it not available in the mode?

& no (below) I don't think the keys crack just by sending a few texts.

Thanks.

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Reviewer: Arvin - Philippines
Date: 14th Oct 2008

I bought this phone about a year ago. The features are good. I liked the crisp display & Walkman interface, but after about 2 weeks of normal use, the keypad cracked (but still usable). After about 3 months, the BACK button is not working & the UP button is not working. The build quality is terrible. Don't BUY THIS PHONE.

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Reviewer: Charlotte - Stoke On Trent, UK
Date: 13th Oct 2008

I have had the phone for a couple of months now & its possibly the worse I have ever brought! I got tied into an 18 month contract & I have now had to resort to a 5 year old phone because this is utter rubbish! I keep getting a inactive SIM, no signal, the MP3 works when it wants to even when trying to end a text the screen just appears, the ALL the keys have cracked, switches on & off when it like. It absolutely shocking & when I've tried to get it repaired it's always takes up to 3 to 4 weeks with no guarantees it'll actually work after. PLEASE don't BUY THIS PHONE & get stuck with a lump of rubbish that occasionally will let you make a call or text!

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Reviewer: Jake - Sheffield, UK
Date: 12th Oct 2008

I got this phone about a year ago & it's the best phone I have had by far up to now. The design is chic & excellent its features are amazing & the easy use of this phone is quite astonishing, although it broke, I suppose it was my fault!

I am currently waiting for a w595 to come as this will be my new phone but the w580i is the best phone up to now for me.

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Reviewer: Alice - UK
Date: 12th Oct 2008

Good Phone & Features are brilliant. Had This Phone since 13th August & I am texting a lot & on the phone a lot. It has had a lot of usage. The only problem I have had is the HASH key doesn't work & the w, x, why, z key has cracked but still works. I am sending it back next week & hopefully it will be fixed! Good Phone! I would recommend it. It's a good phone! It Looks Really Nice in pink. Very girly!

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Reviewer: Monish Patel - Canada
Date: 12th Oct 2008

This phone is so rubbish.

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Reviewer: Lucy - Mansfield, UK
Date: 11th Oct 2008

I have had this phone for about 10 months, & have had to have it fixed once already, & am now having to go into the shop today to get it repaired once again!

My buttons have cracked, my 1, 2, 6, 8 & hash key does not work, nor does my shake mode or my down button.

It has recently started Malfunctioning, & by this I mean that it constantly deletes numbers, pictures, music & video's off my phone & has started to randomly turn itself off & when I try & turn it back on using the on key, that doesn't work, as a result of this I have to ram the battery into the slot again so that it jolts on.

Its looks are good, but the screen scratches too easily & so does the body work.

The keys come out of their holding place too.

On the whole the phone is very bad, & I really do not recommend you buying it.

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Reviewer: John - UK
Date: 8th Oct 2008

I have had this phone for roughly 5 months now & none & I mean NONE of the buttons have fallen off. I really recommend this phone for the style & looks the screen is very clear & easy to read.

Out of 5 stars, 4 out of 5.

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Reviewer: Anon - UK
Date: 6th Oct 2008

Please please can somebody actually tell me if the buttons crack from this phone because I really want to buy it but now I am double minded, please help me people!

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Reviewer: Anon - Yugoslavia
Date: 6th Oct 2008

Great phone, breaks too much., oh just don't buy it!

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Reviewer: Mazuina - Malaysia
Date: 5th Oct 2008

I fell in love with this phone because it looked like the s500i but people were complaining because of the s500i's cracked keypads & plastic casing so opt for this one instead plus it is a Walkman phone. It's like a bonus!

The colours they offered for this model were pleasant & I got the blue & grey version. The features were great multiple alarms, 2MP camera, video recording, music ID tracker, the shake function to skip a song, the pedometer (not that I used it but hey, everything else was just great).

Purchased it October 2007, however after the first 2 months, the keypad cracked & I was unable to use the return & OK keys, which were really important keys. Sent it for repairs, got it back 2 weeks later & 2 days after the same problem arise. Sent it back for a thorough check up, & it came back with a whole different problem, when I try to snap a picture, it refuses to save it & returns to the display menu. So sent it away for another 2 weeks, then the speaker problem arise, I couldn't hear whoever that was calling me, very very muffled even if I turn on the loudspeaker at the highest volume level.

It's been a year & I just sent it yesterday for the speaker problem & the keypad to be change as it cracked again before the warranty finishes at the end of this month. Perhaps I just got a bad set but my personal experience was quite terrible. But I heard the speaker & keypad problems were common for this model.

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Reviewer: Lucy Thomas - UK
Date: 5th Oct 2008

I have had this phone since last Christmas & I thought it was really good at first, until the buttons started cracking. Also the button has come off & one has stopped working & the Walkman player button has stopped working so that whenever I move the phone or text the Walkman comes up & starts playing. My cousin has also had the same problems & has sent it back lots of times & its broken again its a nice looking phone but isn't that good.

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Reviewer: Aisling - Ireland
Date: 4th Oct 2008

Well I bought this phone in May & ALL my buttons fell off in July! No joke! So it's not exactly a good quality phone! But the features are savage I must say!

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Reviewer: Bryn - UK
Date: 1st Oct 2008

It's a good phone does what I need it to do but it's weird sometimes when I open it or whatever my background has gone so I automatically go to my pictures to find out their gone.

So I go to my music file & their gone to :s.

But when I leave it or whatever & go back to my music file the music I have on it come back & when I press back its loads for like 5 seconds & everything is back to normal & this happens a lot 3 times today in fact only bought it like 3 days ago.

Does anyone else have this problem? If so any advice?

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Reviewer: Paige Howard - Market Harborough, UK
Date: 1st Oct 2008

Well I got this phone for Christmas had it for a mouth a button came off I was not bothered that much so carried on using it 2 weeks later I was texting me mate & four buttons came off rang up Orange & said I was texting someone the buttons came off I sent it away got it repaired 2 weeks later got it back I turned it on & was taken a picture the phone went off I tried turning it back on it did not come on finally it did I put it on charge & the phone went off sent it away again got it back about 3 weeks later & I had it for two days & the screen went off & wouldn't come back on took I took it to the Orange shop they sent it off 2 weeks later got it back all fixed I tried to ring someone it just kept bleeping & then I thought I will take it to the man on market so I did & then he tried taking it all apart & he ended up snapping it in half my advice it not to get it.

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Reviewer: Jake Murphy - Barrow, UK
Date: 30th Sep 2008

I have had the phone for just over a month now I had to have the buttons changed on it about a week ago because the glue wore of, the battery power isn't that great, my brother has had the same phone for about 11 months & he has never had any problems. I was really looking forward to getting this phone but am a bit fed up with it already. It works OK though.

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Reviewer: Michael - Los Angeles, US
Date: 30th Sep 2008

Owner for just over the warranty period (how convenient, Sony Ericsson). Very nice features & all but NEVER meant to be actually used. Too bad, I really liked this little phone & I do not abuse my phones, but when left (soft) key & camera key stops working, I am really thinking of throwing this phone to finally meet its designer.

Don't buy it, it's cheaply made, looks good but does not get down to business. If you met someone like that in a bar, you would stay away ;-).

Sony Ericsson used to make rock solid phones, but these days there is less & less Ericsson & more & more Sony in them. Just too bad.

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Reviewer: Just Jeffers - UK
Date: 29th Sep 2008

It's a good phone for the month or two then things go downhill!

- Camera is average.
- Music is average.
- Memory is bad.

But it just falls apart! I might drop it a bit but not much the whole front came off & the buttons came loose the slide is almost jammed & onetime the actual screen fell off & now the pixels have broken & the screen is smashed well it is a good phone at the start.

& what's the fuss over the shake thing it's not that good!

I would buy it if it was under 50 quid but any more & it's not worth it unless you wrap it in cotton wool. Kids do not buy! It will break!

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Reviewer: Andy - UK
Date: 29th Sep 2008

The features & usability of this phone are very good. It is very easy to navigate & the camera is a good quality.

However I have only had this phone for 3 months & already every key on the keypad has broken & on some the corners have fallen off. This phone is good but is let down by an awful keypad.

I WOULD AVOID THIS PHONE! Hope this helps you all.

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Reviewer: Lauren - Stoke On Trent, UK
Date: 28th Sep 2008

To anyone who is reading this & about to purchase, please avoid this phone!

After reading these reviews I feel privileged to have nearly made it to the 3 months mark!

Lines have appeared on the screen & the buttons are sticking I now have to wait 2 weeks without a phone. If only I had read these before I bought this, I could have saved £100!

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Reviewer: Don - Belize
Date: 26th Sep 2008

I have had the phone for a while now & from what I see the keys & everything were faulty at FIRST, but Sony Ericsson have RESOLVED the problems meaning nothing will happen & it's a good phone after all, there's your problems to the keys cracking as well, they won't crack because its been fixed by Sony Ericsson.

& last but not least I am going to stick with Nokia next time.

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Reviewer: Marcus - Liverpool, UK
Date: 24th Sep 2008

I have had this phone from just after Christmas & not one thing is wrong with it, keys not cracking or anything but I suspect it's because I have insurance on my phone, so my tip is to get insurance & it won't break LOL. Could just be me being Mr Careful. Decent phone but I wouldn't buy it again as it looks good but cheap when you get your hands on it but okay if you want a cheap phone.

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Reviewer: Declan - Ireland
Date: 24th Sep 2008

Complete & utter rubbish this is the worst phone ever used I would rather have a Nokia 3210.

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Reviewer: Bill - Bergen, Norway
Date: 24th Sep 2008

A month without repair, mine didn't make it a day. 5 hours with it & the speaker was broken, I.e. It doesn't even ring.

Now I need to pay shipping costs to get it back to the US & back to Europe, plus go without a phone for 3 weeks. All for a phone that won't be replaced but REPAIRED after not even a day! Terrible customer interaction too. They could care less that their product didn't make it a day. Avoid this phone, & this company, at all costs. Total garbage.

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Reviewer: Sarah W - UK
Date: 24th Sep 2008

I was really impressed with his phone when I had it but after a few weeks the shaking novelty wore off, 2 buttons had cracked the casing had fell off at the bottom off the main buttons where the microphone is & the on & off button had broke & the connection had broke off inside the phone, the coloured lights wouldn't flash at all & there was a lot of things wrong with this phone I have had it since March & all this has happened & I took it back to the shop for the 5th time & they said it will cost from 20 to 100 pound to be fixed well if it costs more than 30 I am not having it back, it's a waste of money & I wouldn't recommend the phone if you want them to last, also the colour on the back soon wears off from the sliding motion & this makes the phone look tacky. So I wouldn't recommend it at all, don't be fooled by the stylish & cool design. It's a trap & many have fell for it.

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Reviewer: Akshay Gupta - Bilaspur, India
Date: 22nd Sep 2008

Outstanding phone with very beautiful looks.

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Reviewer: Anon - Scotland, UK
Date: 21st Sep 2008

Not much point in even buying it. Have had this phone for just less than a month & it has never worked properly, apparently my SIM is inactive, but only when the phone decides, the signal is in & out (usually out) & sometimes it turns off on its own accord. My Sony Ericsson W580i will not even turn on, it only vibrates with a blank screen now. Everyone I know who has this phone has complained about the screen, buttons, camera function or charger.

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Reviewer: Andy - Stoke On Trent, UK
Date: 21st Sep 2008

I got this phone on the 8th of September, but yesterday the I had a problem with the spaces on texts which is temperamental! Tomorrow I would have ONLY had this phone for 2 weeks!

I am not impressed to pay 100 odd quid for a phone that breaks! I have not mistreated it or anything nor has it been dropped! Also the shake thing does not work at all. Do not buy at all as I AM returning it getting my money back tomorrow!

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Reviewer: Sam - Bedfordshire, US
Date: 19th Sep 2008

It was really good when I first got it. But the buttons broke for me, the screen went, the speaker broke, the front fell off & won't go on properly this phone is a load of rubbish!

I hate it. They should redesign it make it stronger & the battery life better that is rubbish!

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Reviewer: James - Manchester, UK
Date: 19th Sep 2008

Hey guys, is this key cracking thing really true because I need to get this phone & I keep hearing all this bad comments you know. I don't know any other phone that is good & that I can get for the same price as this one.

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Reviewer: John - UK
Date: 17th Sep 2008

This phone is rubbish, yes everything you hear is true the phone lasted me about a month before it broke.

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Reviewer: Kate - Dublin, Ireland
Date: 15th Sep 2008

I have had this phone since April & I am very disappointed with it. I have already brought it back for repair 3 times. It keeps on freezing, turning its self off, sending messages to people & I didn't want to. I couldn't make or recieve calls. I am very disappointed. WARNING TO PEOPLE thinking OF BUYING THIS PHONE, don't.

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Reviewer: Funkyfox - UK
Date: 15th Sep 2008

This phone is rubbish at getting good reception. Although the looks are great, but its frustrating when your call gets disturbed even with slight obstructions. I am really going back to my old phone as this has let me down when I needed it the most!

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Reviewer: Rebecca - UK
Date: 14th Sep 2008

I have had this phone for almost a month now & I love it! The battery can last about 4 days or so but if you turn off the flashing lights, don't have a screen saver & put the backlight on 50% it can last a lot longer! My buttons are still pretty strong. The Walkman shake feature is really cool & I love the lights but does anyone know if you can turn them off so it will save the battery? I text over 5 texts a day & my keys are still fine! If you want a simple phone stay away from this one but if you are a music lover & like cool features, go for it!

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Reviewer: Helen Bott - UK
Date: 14th Sep 2008

Has anyone else had the problem that the phone slide mechanism stops working & you have to force it open?

Also my phone will not even turn on now even though it has been charging for a day it just stays blank!

It's a good phone IF you make it work for longer than a month!

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Reviewer: Noel - UK
Date: 14th Sep 2008

Don't buy this phone! It just stopped working for me, when I tried to plug it in to my laptop, & it just switched off, never to be on again. Every time I tried to turn it on, it would just flash red at the sides. (Reading from various websites, this is known as the red flash of death) So, I sent it away to Sony Ericsson to be repaired, & I got a letter from them the other day telling me it is beyond economical repair due to liquid damage & if I want the handset back unrepaired, I need to pay £11.75.

The phone is not durable, or even usable. The shake novelty wears off after a while & you begin to grow bored of all its malfunctions. I have just ordered the W350i, & I would recommend that as it is cheaper, & better quality.

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Reviewer: Sam - Maidenhead, UK
Date: 13th Sep 2008

This phone was good when I first got it but now after about 1 month of having it, it is terrible! Everything is breaking! One of the worst phones I have ever had!

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Reviewer: Malc - Coventry, UK
Date: 12th Sep 2008

Hi, Well I reviewed it months ago on here when I told you it did not last 24 hours without software problems & we got rid of it. I am not able to believe those that state that they have solved the key cracking problem. Guys, look back on MONTHS of negative reviews on that problem alone & it's still appearing here. Only the very lucky few have this phone without a problem. It promises everything & how some of you point out it's problems & yet STILL give it 95% on a review I don't know.

If it does NOT do what it should how can you give it a 95% score. Just because it looks good? Do not be fooled. Do not go near it! You have been warned. Sorry but it is an absolute mess & they will sell you it if you are silly enough to ignore these reviews

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Reviewer: Nazme - Nagpur, India
Date: 10th Sep 2008

I want to know do the keys really cracks, you all are not joking I guess.Because I am thinking of buying this phone. Please help me.

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Reviewer: Natalie - Redcar, UK
Date: 9th Sep 2008

I have had this phone 4 months (well about 2 weeks as it's been repaired so many times) within a month it decided to delete half of its own menu. After being repaired 2 weeks later the keys cracked again sent away a month later the screen turned itself off & wouldn't turn back on again repaired. The day after receiving it back I heard a deafening buzzing when you answered the phone apparently due to a faulty connection. Got it back today after 3 weeks of being repaired. Not expecting to have it 4 long. Good looking & OK features but you will never be able to use it because it will always be in repair. Would I advise anyone to buy one? So long as they don't actually want a phone the can use or even have.

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Reviewer: Maz - UK
Date: 9th Sep 2008

What a heap of rubbish. I got this phone after getting 4 faulty Samsung U600 off Orange they finally decided to give me a different one but only had two choices this or another Samsung. I have had it about 5 or 6 weeks the keys have cracked the battery goes flat even after being charged overnight. The cameras rubbish the memory card door comes open constantly. It is doing my head in I am getting a replacement tomorrow but they won't give me a different phone. £35 a month for rubbish & I told them.

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Reviewer: Kerrie - UK
Date: 7th Sep 2008

So far I've had this phone for one day & I can't use it because it says inactive sim. I pushed it in till it clicked like one reviewer advised & it doesn't help. Things aren't looking great & I miss my faithful Sony Ericsson k310i, it may have no luxuries but at least you could make & recieve calls!

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Reviewer: Mark - UK
Date: 5th Sep 2008

The W580i isn't too bad shame it's not 3G though. I have had the phone for 7 months without any problems (don't press too hard on the keys as they will crack & the screen wouldn't take too much effort to crack) I convert movies to 3GP & they play just fine.

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Reviewer: Lindon - UK
Date: 4th Sep 2008

The phone is decent for the price & I have had for 6 months & the buttons came off they literally just fell off & were stuck together. Could have had a better zoom & a flash would be nice & I hate the noise it makes when I take a picture maybe I think the shake control is good but anyway who is getting this phone I recommend you look at w760i its much better.

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Reviewer: George - Worksop, UK
Date: 4th Sep 2008

It is a superb phone & its MP3 player is fabulous.

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Reviewer: D Howard - UK
Date: 2nd Sep 2008

I got this phone & immediately loved it! The games were good, memory was good & the fitness features were good! But the keys snap in half & it freezes too.

I loved this phone but when it started playing up I didn't want it, unfortunately so. I wouldn't recommend buying it to be honest.

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Reviewer: Jade - London, UK
Date: 1st Sep 2008

This is the WORST phone I have ever had! I got this phone last November, & by December the keys had cracked. After 11 months of having it, the phone only gets worse, the volume button won't turn up, making phone calls practically impossible, keys are cracked, the hash key doesn't work, so writing text messages is difficult without a space key. Also, the button on the right hand side with c on keeps popping out, & the rubber underneath doesn't go back underneath the phone case.

The camera isn't fantastic, the only good thing about this phone is that it has the shake to shuffle feature, but once the novelty's gone it's as rubbish as everything else about the phone.

Worst phone I've ever had, Sony Ericsson have let themselves down, I am going elsewhere!

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Reviewer: Beth - UK
Date: 31st Aug 2008

DON'T BUY THIS PHONE! Yes, it is beautiful. Yes, the camera & screen have a high resolution. Yes, the fact that you shake the phone to change the track is pretty cool.

HOWEVER, it is flimsy & cheaply made, & everyone I know who has this phone has had problems with keys breaking, memory card falling out, keys deciding not to work one day. Mine started to go wrong after just 4 months. A year on, it is nearly unusable & if you buy the phone on pay as you go, the companies don't want to give you a replacement phone. Contract is not so bad.

My advice is chose a more sturdy phone!

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Reviewer: Lizzie - Jamieson, UK
Date: 30th Aug 2008

Look & I love this phone! I have in white. I didn't read any reviews or anything before I got this phone. I have had it for about 2 months now & have only one problem but that was when I got it & the battery kept on dying but I figured out that it needs much of charging. I have absolutely no idea why people are saying all these negative comments about it. I love this phone & recommend people to get it!

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Reviewer: Sarah - UK
Date: 29th Aug 2008

I have had this phone for 6 months now & everything has been really good apart from a few of the keys cracking but once they are replaced amazing. The phones out now have the new keys anyway so not to worry. Only other problem is bit at top doesn't always stay shut but it doesn't bother me & is usually good.

People who have written reviews so far have been far to negative as this phone is really good. It is easy to use, with a good camera, great Walkman, great battery life & loads of good applications. I was a bit disappointed when I realised the phone didn't have flash but the phone has a night effect which lightens it up anyway.

Everything is quick, fast & effective. The themes on it are pretty cool too :).

Buy this phone, as it is good, fashionable & a very good price :).

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Reviewer: Selena - UK
Date: 28th Aug 2008

I have had this phone for about 2 to 3 months. On my keypad my number 4 has cracked & I don't even text that much. I was really excited about this phone 2 to 3 months ago & now I am really excited to get rid of it. Unfortunately I am on a contract & now have to wait until April 2010 until I get upgraded a different phone.

My friend got the Sony Ericsson W850i around the same time I got my new W580i & she hasn't had any problems with her phone but the only thing with hers is that it is like a brick & not as slim as the W580i. So I would recommend the W850i to people that like texting & do it quite often & don't mind carrying round a brick. Also, the W850i has some new stuff on it that the W580i doesn't have on it like, Voice Call which is really good. Also, when she plays her music on hers the Orange light on the front flashes to the beat of the music which I think is really good where as the W580i is meant to be the proper Walkman phone & it doesn't even have things like that standard.

I have to say this is the worst phone I have had so far. For my first phone I had a Nokia Orange thing that had a horrible appearance but was a standard good phone for my first. Then I got a NEC E122 which was good then I had a Motorola RZR V3i & then I got the Sony Ericsson W580i & I have to say that I think I would have preferred to have the Motorola RZR V3i.

I hope this helps you. Selena x.

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Reviewer: Brian Macdonald - Capetown, South Africa
Date: 28th Aug 2008

Amazing, the phone is nothing but pure genius a phone that can calculate your every step whilst in your pockets is incredible. I have had the chance to swap my phone for the latest models on the market but I chose to keep my W580i. Camera does not have zoom but that is the ONLY downfall.

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Reviewer: Lorraine Findlay - Ayrshire, UK
Date: 27th Aug 2008

Along with the S500i this is one of the worst phones I have had. This was a replacement for the S500i that had the keypad replaced 3 times. I have had the keypad on the W580i replaced twice & my network provider will not give me another phone, saying it has to be repaired 3 times & on the fourth breakage of keys the phone will be replaced then. I have been told that it is a bad batch (well every keypad I've had have been in this bad batch). Avoid if you are a texter as it would only take a matter of weeks for the keys to go.

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Reviewer: Michele - Worthing, UK
Date: 27th Aug 2008

Great phone but screen keeps freezing up (very annoying) you have keep turning the whole thing off & restart it. Keys haven't cracked yet but only had it for 3 weeks!

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Reviewer: Bob - UK
Date: 23rd Aug 2008

The design of the phone is amazing, so thin yet so powerful yet so small yet cheap yet (I COULD GO ON FOR EVER! ).

unfortunately useless, trust me!

I wouldn't say it's the easiest to use, but I can say everybody can use it, it's simple yet very complicated!

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Reviewer: G S - UK
Date: 23rd Aug 2008

I have had this phone for 4 months & the software has started to play up. I get negative images across the screen & it also goes snowy. When I receive a message & I slide it open, the phone decides whether or not to show me what has been sent. A total waste of £99! I should have waited for the iPhone!

By the look of the other reviews, I think I will not waste time & money on repairs, but I will just demand a refund.

Warning to other users, keep your receipt, I thought this was a great phone until it played up!

Warning to prospective buyers, don't waste any more time buy a decent phone!

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Reviewer: Dex Bohs - Ireland
Date: 22nd Aug 2008

I had this phone a week & noticed all the cracks on the screen & the phone would switch on & off when it wanted & would say inactive SIM a lot.

THEN, they gave me a new phone & the same issues were there! Here's the problem.

90% of the screen cracks do not exist, it's only when people choose the Strobe Theme from the menu, this makes it look like the screen has pressure cracks. Choose a different theme & the cracks disappear.

The reason the phone switches off a lot or says inactive SIM is because the SIM needs to be pushed in with another SIM card or similar type object till it clicks in. Too many people just push it in & then insert the battery assuming that this will push the SIM in far enough, not the case.

While this will indeed be enough for a day or so, it will eventually just say inactive SIM or shut down.

Love the phone, it even plays low res MP4s which you can watch in landscape mode.

There are some nice cases about that will protect the phone. I feel you need one of the good expensive tight leather ones as the phone needs to be protected as it would break very easy from the feel of it.

One handed use is very easy as is one thumb texting.

I'd say buy one as the price is good right now for these phones.

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Reviewer: Eddie - UK
Date: 21st Aug 2008

A very Good Phone I got it & I was amazed with the design & I found the Walkman feature very clever. The only thing bad about the phone is that it only has a 2MP camera but I barley use it anyway. What I do is put all my main devices (Bluetooth camera etc.) on the shortcut so I only have to press a random button to go on my favourite things. My keys haven't cracked at all but I wouldn't recommend it to anyone that texts loads because then they probably would crack, but if you don't text that much it is very good, stylish phone & personally I think the phone deserves an overall score 9.5 out of 10! Hope you find this useful.

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Reviewer: Nikki - Edmonton, Canada
Date: 20th Aug 2008

When this phone first came out & I was looking to switch from Telus to Rogers, I saw this phone at some random place in the mall, they had a demo. I played around with it for a while & instantly fell in love, I haven't been able to find a phone that I've ever loved as much as this one.

But then 2 months later, came all of the problems, I am not a big text message person, I don't text a lot & when my keys started to crack, I got very annoyed. So I sent it back & was without a phone for 6 weeks, it was awful.

Then they sent it back to me & after a few months of using it, the keys had cracked so bad that I had to put tape over them to keep the keys on the pad, I wasn't very happy so I called Rogers & demanded them to send me a phone which they did.

Now, I have my current phone & it's got major problems. The OK key doesn't work, therefore it's inconvenient. My keys have cracked majorly & it freezes. Oh & the battery shuts down half the time, I am at work & my phone dies & I just charged it the whole night.

Yes, there are great features on this phone, I adore it. I've never been able to find a phone that I will love as much as this one, but the problems keep coming back & it's a pain to deal with it every time. Why can't they make this phone way more durable? They're customers would be a lot happier.

I called Sony Ericsson today to talk to some guy about them sending me a new phone & he said that this phone was supposed to be tested more before it was sent out to carriers because 80% of people who have this phone, call within the first 6 months complaining of problems.

I am not sure if I'd recommend the phone just because of all the heartache. But the phone is so wonderful, I am so in love, I just wish it was a better working phone!

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Reviewer: Steve Rees - Bridgend, UK
Date: 18th Aug 2008

Do not buy this phone! It's the worst I have ever had!

It's so poorly made & feels very flimsy & cheap, the music features are about the only good points I found! I had mine for about a week & I noticed the buttons cracking, I took it back & they replaced it with a new one, this happened a further 5 times & I'd had enough, they wouldn't give me a different phone so I ended up paying £140 for a pay as you go phone even though I had 9 months left on my contract, I know a few people who have had exactly the same problem! Stay away! You will be disappointed! By the way, the camera is very poor, there is no flash or light & the zoom is rubbish!

Don't say you haven't been warned!

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Reviewer: Karman - Liverpool, UK
Date: 18th Aug 2008

Hi, my names karman I like this phone because the features are good, the price is a little bit dearer but its worth it. I like it because it's in pink & the design is perfect for me, the weight is good, usability is good & the battery life is good, nothing is bad & a fitness pedometre.

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Reviewer: Sam - UK
Date: 18th Aug 2008

Bought last September (2007) fantastic phone which got much attention, after 2 to 3 months buttons cracked & camera stopped working, after being fixed has kept going until now with no sign of cracking on the buttons & still working as well as the day I bought it fantastic phone with great features & the best 2MP camera I have ever come across! Ignore comments on cracking buttons after being fixed, this issue has obviously been resolved as mine has lasted months with very heavy texting usage, fantastic phone!

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Reviewer: Elly - Frankfort, US
Date: 17th Aug 2008

I've had this phone for about a year almost. But the problems started happening about 3 months ago. All the buttons are breaking & the two side buttons can come off! This phone is OK. But I wouldn't recommend buying it.

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Reviewer: Vicky - Wiltshire, UK
Date: 17th Aug 2008

Had this phone since Xmas, I've taken it back twice since then because the buttons had stopped working, the space button went first.

It's a cool phone, it's only the buttons that I have had trouble with & it doesn't take much for them to get fixed.

I am happy with it.

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Reviewer: Raajadhepan - Chenai, India
Date: 17th Aug 2008

Buttons breaks even when used very softly.

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Reviewer: Colum - Ireland
Date: 15th Aug 2008

Had this for about 4 months before I got it stolen. Taught it was a great phone the buttons are screen never cracked & the sound quality was supurb. You could even change the colour of the flashing lights. Great phone might buy it again.

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Reviewer: Kirsty - UK
Date: 15th Aug 2008

This phone is rubbish! But I still love it : (.

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Reviewer: Faith Whitehouse - Birmingham, UK
Date: 14th Aug 2008

I got this phone at the beginning of June for my birthday, at the beginning it was really brilliant, the battery life was good, texts would come in & the camera was amazing. However the day of my party I dropped it by accident & the back of my phone broke off, so we sent it off & it took two weeks to come back! When I got it back it was all fixed & I love it now.

I highly recommend this phone although you should get free music seeing as it's a Walkman phone.

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Reviewer: Kirsty - UK
Date: 14th Aug 2008

I got this phone for Xmas, I loved it, the buttons started breaking, but I was not bothered. I had been having trouble with the memory card & then last week it said there was no memory card inserted.

I took it to the Orange shop & they said the memory card might have had a virus on it, so all my summer photos are lost. I think I'll be buying a new phone soon!

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Reviewer: Gaurav - UK
Date: 14th Aug 2008

Wow! I got this phone today & it's amazing! OK, maybe the keypad may be a little weak in design. But it is NOTHING compared to the phone overall. To all those Sony Ericsson fans, I don't need to mention the numerous amounts of cool gadgets that makes this phone what it is :).

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Reviewer: Gary Thompson - Solihull, UK
Date: 13th Aug 2008

Worst phone ever had the misfortune to buy, had it 4 weeks screen cracked, Orange replaced second one didn't even make 2 weeks, would not except SIM & just kept turning itself off as & when it felt like it.

By the way trading standards state when a phone is replaced it must be of good quality, I stated this to Orange who have now agreed to replace with a brand new one, not some dodgy repaired phone, not got new one yet, fingers crossed with this model.

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Reviewer: Gaurav - UK
Date: 12th Aug 2008

I am getting this phone tomorrow from Vodafone. Seems great, especially the shake control & fitness program. OK, the keys may be a tad too small for chubby fingers, but hey, I don't have them so what do I care about? Pressing too hard with chubby fingers may be the cause of keys cracking, & careless use. Vodafone offers a one year warranty on all their products, which is also good. I absolutely cannot WAIT to get my hands on this phone! It has a lot of features & is GREAT value for money (£81 on Vodafone website).

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Reviewer: Saniya - United Arab Emirates
Date: 12th Aug 2008

Are the light effects at the side of the phone only available for the white colour phone or is it there for all of them? Please reply.

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Reviewer: Louise - UK
Date: 10th Aug 2008

When I first got the phone I loved it, was easy to use & looked great, was also very cheap.

After a few days however most of the buttons had cracked in half, they still worked though so I wasn't that bothered.

A couple of months later the cover was very scratched & not fixed on properly, then the screen broke & just went completely black. I managed to get it fixed by Orange for free but it only took another month before it happened again.

The screens now completely blank & I am not going to bother getting it fixed again. I am very clumsy so that probably didn't help but I know people with this phone that have done the same.

I wouldn't recommend this phone.

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Reviewer: Bart - UK
Date: 9th Aug 2008

In less than 3 weeks I am getting this phone in black on t mobile I don't care about the reviews maybe it's because you are not looking after it properly but I want to see for myself if the reviews are true until then I can't wait to get this phone.

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Reviewer: Georgia - Peterborough, UK
Date: 9th Aug 2008

I Have Had This Phone For 6 Months. Put It This Way I Have Had Better Phones. The Design Is Great, I Love the Colour At the Side Of the Phone. But I am disappointed About the Back Button, You Can Pull It Off! I Think the Cameras Good, But Me & My Friend Have Gone Off the Phone. But I am Getting the T650i For My Birthday. I Have Just Read the Reviews On It. There are Great! The Memory Is Quite Good I Have Got a lot Of Songs & Pictures & Haven't Had To Delete Any Yet!

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Reviewer: Gmars - Missouri City, US
Date: 9th Aug 2008

I love my phone! I like the styling & features. I've had no problems with the buttons, battery, or anything else. The music & camera features are high quality. I've had my phone for over a year. I'd actually like a new one just for a change but this one is so great I don't have a legitimate reason to get a new one!

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Reviewer: Georgia - UK
Date: 8th Aug 2008

I love this phone so much! I was just reading all the bad reviews & can't believe any of them! I've had this phone for around a year & I have had no problems what so ever with it. The sound is amazing & to be honest I think the cameras good. You can upload your photos from the phone onto your computer which is what a lot of people want to do now. I would definitely recommend it to anyone who is considering to buy it!

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Reviewer: Mike Mcdade - Harrow, UK
Date: 7th Aug 2008

Odd SIM holder works like a memory card clip requiring you to push the SIM in until it clicks then letting go for it to spring out far enough to remove. Buttons feel cheap & weak, at least none of mine have cracked yet. Walkman music player works as well as ever & battery life is good. Texting is a bore though as I find myself going slowly to be gentle with the keypad for fear of it breaking.

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Reviewer: Hollie - Lancashire, UK
Date: 6th Aug 2008

Overall this phone has been brilliant. I've had it just under 2 months on contract with Orange.

I read reviews before buying the phone as I do with all of my phones & read about the keys cracking. However, I thought I would buy it & if I didn't like it, send it back. So far my number 1, 2, 3, & 6 buttons have cracked, however this is only noticeable if you look closely & does not affect the phone in anyway.

I would recommend this phone to anyone.

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Reviewer: Emuu - UK
Date: 4th Aug 2008

I have had this phone for about 8 months & it's pretty great.

The only problem I have had with it is that the keys cracked once, but to be fair my friend did it whilst texting & must have pressed them a little too hard, but if your careful with them their fine!

The camera is good, easy & quick but there is no flash which is slightly disappointing.

It is thin & very easy to hold. Good battery life & I can go up to a week without charging it using music player every day.

So if you're thinking of buying this phone. Go for it! Just be careful.

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Reviewer: Jade - UK
Date: 3rd Aug 2008

I am getting this phone tomorrow & after reading all these comments about keys cracking I am being put off, my friend has this phone in white & she has had hers for a year & nothing has happened to it. I am getting the pink one & I hope nothing goes wrong.

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Reviewer: Leigh - UK
Date: 3rd Aug 2008

This phone is awful, the worst phone I have EVER had! I got it in November last year & by December the problems started. The phone kept switching itself off so I sent it back to get it fixed & was without a phone for nearly 2weeks. Then by January the buttons started to play up & they cracked. Sometimes the buttons worked other times they didn't, then some just stopped working altogether. Again it went away to get fixed & again I was without a phone! I had it back a matter of days & some of the buttons stopped working AGAIN! The screen started to freeze & became loose! To top it all off the slide started sticking & the camera stopped working not exactly what I paid for!

Not a reliable phone AT ALL, good features if the phone works long enough for you to use them but mine rarely did. Battery life isn't good either. My advice is to stay clear & spend your money on a phone that works longer than a few months!

Oh & to Chloe, yes you can set a song for the message tone.

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Reviewer: Chelsea Smith - UK
Date: 2nd Aug 2008

I got this phone nearly a year ago & none of the buttons have cracked & it works perfectly fine.

Great phone, definitely will buy a Sony Ericsson again.

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Reviewer: Gaz - Thailand
Date: 2nd Aug 2008

Awesome phone, bought it second hand for about 50 quid & had no problems with it so far (about three months) not sure what everyone means by the keys cracking as my keys are all individual units & so couldn't really crack. Maybe it's a newer version. I've got a 4GB memory card in it & have had no problems with the phone freezing. Best MP3 player I have ever had, also it's really easy to convert TV show to 3GP format & watch them on your phone over your lunch break! Sweet.

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Reviewer: Delly - Portmore, Jamaica
Date: 1st Aug 2008

This phone is the worst phone I have ever owned. Operationally, I have had it since February & all the keys have cracked & fell out. There are no keys left! & there's a big black line across the screen. Design is good & features are OK. Usability is next to rubbish.

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Reviewer: Rachel - UK
Date: 1st Aug 2008

I got my phone in Christmas 2007 & the buttons haven't cracked (have you ever thought you might be PRESSING THEM TOO HARD! ) I absolutely love this phone & the design & the colours used (mines pink) are brilliant!

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Reviewer: Joanne Evans - Stockton On Tees, UK
Date: 31st Jul 2008

I have had this phone for 6 months & within those months everything has gone wrong with it! I would not recommend this phone to anyone it has done nothing but cause me problems. Upon buying it I was never told there was a manufacturing problem with it & that has proven the case.

All of my buttons are cracked apart from 3! The lights have stopped working, then the left hand side back button & up & right arrow keys do not work.

When I am talking to someone on the phone it will just automatically cut off & start beeping erratically!

This has to be the worst phone I have ever experienced in my life! Please if you are thinking of getting one please think again it would be a waste of your money.

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Reviewer: Amy - UK
Date: 30th Jul 2008

I have had this phone since Christmas & I really liked it up until I went & dropped it in water but got a replacement & it then worked fine. But when my dad came back from getting it fixed he said they had to fix some cracked keys as well which I hadn't even noticed. Today I dropped my bag & the phone was in it so half the screen is black & has a crack in it. I have dropped it a few times before & the cover comes off so easily it's a rubbish design to be honest! The paint also peels off near the camera which makes it look worse. The features are all good though apart from the camera which doesn't have a flash so no good when it's a bit dark. Apart from these, no other problems but I would say buy a sturdier phone other than this because it's bound to go wrong. I reckon I am going to buy the Samsung U600 tomorrow at least its less likely to fall apart!

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Reviewer: Anon - UK
Date: 30th Jul 2008

This is a fantastic phone, I got it the second it came out last October 2007 & have gone through two other phones after it Nokia 6500 & the touch screen new LHK600 something like that & am getting this phone again! But in Black this time! If you want a phone that's easy, cool & has everything a student or young man who's on the go constantly you need this phone, I am training to be a manager & need a decent phone & I have gone for this, if you use a phone constantly then this is the phone you will need! It lasts up to 9 hours! Awesome little phone, so go for it.

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Reviewer: Laura - Haverhill, UK
Date: 30th Jul 2008

Hello. I have just ordered the Sony Ericsson W580i phone. Once I ordered it I read the reviews. Everyone kept saying the buttons break after a few months. Also that the shake control button on it doesn't work. If this is so, please tell me by writing a review on this website & I shall send it straight back. But apart from all the negatives the phone is really good looking a bit different. Thanks xx.

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Reviewer: Thomas Fletcher - UK
Date: 29th Jul 2008

This phone is a great phone when you first buy it I have had mine about 3 months & the screen is broken but this is a common thing in these phones as my friend had the same phone & it happened to hers as well this is more of a temporary phone it's not for long time keep.

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Reviewer: Klewis - UK
Date: 28th Jul 2008

Not a good phone, my buttons cracked, I sent it back, got a new one, a month down the line buttons have cracked again. I read reviews about the buttons & thought they would be OK. I don't recommend this phone.

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Reviewer: P Smith - UK
Date: 27th Jul 2008

The ergonomics of this phone is appalling. I paid £128 from Tesco though I got £25 off as I signed up for there SIM card.

On using the phone from the outset I found that my fingers kept pressing the music store button which is situated just below the call button, thereby causing a problem when phoning or accessing certain menus. I do not have big hands so how can somebody who has gets along with it is beyond me. The absolute worst thing is the charging method. You push the adapter into the side of the phone were two little prongs make a connection with a serrated brass strip. It works fine for a couple of weeks & then due to something which is beyond me the connections cease & you cannot charge your phone unless you constantly waggle the connector. I went to the expense of buying a car adapter to see if I could charge it that way using a newer fitment. Alas the same thing but even worse as I cannot use the thing at all, wasting me further money. I cleaned the serrated strip but to no avail. I now have a phone which is useless to me & nearly new. Unfortunately I have lost the purchase receipt so cannot exchange it. So all the hype for this phone is a lie as using it is a pain. Furthermore it sometimes rings the last call again when it is in your pocket if you have not made sure the phone is locked when you put it in there.

Therefore as you will tell I am not impressed & will go for a Nokia next time.

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Reviewer: Rm - Cork, Ireland
Date: 26th Jul 2008

I got this phone yesterday & I love it to bits I love Sony Ericsson & this is one of the best Sony Ericsson phones I have ever had. I was reading about all the bad reviews & I wasn't sure if I was going to get it & I am glad I did.

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Reviewer: Sarah - Birmingham, UK
Date: 26th Jul 2008

The first day I had this phone 2 of the keys cracked, I did not notice & thought it was the shape of the keys until I looked closer & realised they were cracked.

After the phone then kept freezing & turning itself off I took it back.

Considering I paid £150 for the phone when it first came out the following week when I took it back it had gone down to £99.99. Says Enough Really doesn't it.

The phone was replaced but after a few weeks all but 1 of the keys cracked.

The phone would often not read my memory card either & would often fail when I tried to play music.

The LCD liquid also leaked into the screen which was then a £45 repair.

I finally replaced the phone with a Samsung (which I have no complaints or disappointments with) I replaced the phones as the main OK button would no longer work & would often have to turn the phone off & on again to get back to the main menu as the return button also broke.

The Piece of metal by the camera (mine was blue) also had a habit of falling off in my bag leaving wires hanging out the back of my phone.

I also found the SIM card hard to remove as the place for it was inside the phone & often had to get a pair of tweezers to pull the SIM card out.

I was not impressed with this phone & would not recommend it to my worst enemy! I would not recommend a Sony Ericsson to anybody as everyone I know who has had one has nothing but complaints about them!

Save yourself the money & trouble

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Reviewer: Anon - UK
Date: 24th Jul 2008

The features are really good except for the camera but I have had the phone for less than a year & the screen has completely broken once & now half of the buttons don't work & the 9 has decided to become the power button, on top of this the buttons have started to crack. Do not buy this phone!

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Reviewer: Sophie - UK
Date: 24th Jul 2008

The phone as a whole is good I think, although I haven't had it a week & I am asking for my contract to be cancelled. I am a person that is on the go a lot.

The BATTERY ON THIS PHONE IS AWFUL. I have had it 3 days & I have had to charge it every night. I can't cope with charging a phone every night as some nights I may just want to go out without having to take my charger with me, isn't that what having a phone should be like?

The texting is a bit slow but I love all the features I just wish that the battery lasted longer than 8 hours. I don't have Bluetooth turned on & I haven't used the Walkman. Don't know how long it would last if I played music through it.

If you want a phone that lasts more than a day with battery, DO NOT BUY IT. Apart from that the features & the slide design are very nice.

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Reviewer: Chloe - UK
Date: 24th Jul 2008

I am thinking of getting this phone, can anyone tell me if you can set the message tone to a song.

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Reviewer: John - Newport, UK
Date: 24th Jul 2008

Bought two of these phones for my daughters at Xmas 2007, one grey & one pink. Keypad buttons have cracked on both phones. Grey phone does not recognise SIM card. Pink phone is also now the slowest phone on the planet.

Both phones are being repaired at the moment under warranty. But they cannot be repaired immediately as the repair firm cannot get enough parts for the 580i as there is such a demand for the faulty phones to be repaired.

I WOULD NOT recommend anyone TO EVEN CONSIDER BUYING. HOWEVER NICE IT LOOKS. MUST BE the MOST UNRELIABLE PHONE STILL BEING SOLD. Sony Ericsson SHOULD RECALL the LOT.

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Reviewer: Craig - Los Angeles, US
Date: 24th Jul 2008

I HATE THIS PHONE. The BUTTONS JUST SNAP & FALL OFF & THEN YOU can't USE IT, HORRIBLE DO NOT BUY!

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Reviewer: Mazzy S - Warwickshire, UK
Date: 22nd Jul 2008

Oh dear! I have just bought this phone in red at the weekend on pay as you go before reading any of these comments. I was instantly attracted to the colour (a girl thing). Hope phone is going to be OK. Seems fine so far, very complicated & lots to learn about, need to keep reading the book. Have only taken a couple of pictures so far, not tried to do anything with the music yet. When I bought it from the Orange Shop he wrote on the invoice, no 14 day return, now I know why! Will keep you posted. Not sure I like the tiny button to turn it on.

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Reviewer: Bradley Crooks - US
Date: 22nd Jul 2008

I had this phone for 8 months & its has 2 cracked buttons & the screen has broke twice (£40 Repair) I do like this phone it has loads of cool features & is a very good Walkman but if you are looking for a new phone I wouldn't recommend it :(.

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Reviewer: Kam - England, US
Date: 22nd Jul 2008

Not a good phone buttons crack & some buttons don't work.

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Reviewer: Lydia - Preston, UK
Date: 22nd Jul 2008

This is a lovely phone, however it is totally let down by the design. Within a week all the keys had cracked. Took it back to the shop & they gave me a new one. Again, the keys cracked on this. Took it back again & they replaced the key pad. However, these didn't last long! I gave up & went to Orange & bought a Nokia 3110c which is wonderful! My W580i went to the bin! Nightmare!

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Reviewer: Hayley - UK
Date: 20th Jul 2008

It's really rubbish, I advise readers not to buy this phone, the camera isn't good, memory is OK though, I had it a while, like 4 months & cannot receive or call people if it does let me it has a really annoying buzzing noise. It's not that loud. Battery life isn't good & buttons break & keeps freezing. I advise to go on t mobile though there a good network. Nice one, cheers.

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Reviewer: Sallie Fielding - Preston , UK
Date: 19th Jul 2008

I got this phone in pink 5 months ago & since then it has broken & I have to get another. It breaks quite easily the buttons crack the sound breaks & the cover comes off easily if you drop it. It's really annoying although the design is nice & quite fashionable & it's very easy to use I think Sony Ericsson could make it more durable.

I would not recommend this phone unless it went down to £40.

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Reviewer: Lauren W - Glasgow, UK
Date: 18th Jul 2008

I have had This Phone Since Christmas & I Think It's A Great Phone. Brilliant For Playing Music & Has A Great Camera & I Love Taking Photos. Mine Is In Pink Great For Girly Girls & My Best Friend Has Got It In White & She Loves It. I Got Mine From Orange, Great Company To Be With. I have Never Had Any Problems With the Phone Or Orange, I Would Definitely recommend It.

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Reviewer: Loz - Glasgow, UK
Date: 18th Jul 2008

This phone was awful! I love Sony Ericsson phones & this was my fifth, after all the buttons snapping in half within a week Phones for you replaced it for me & even admitted a MANUFACTURING FAULT then the same thing happened again, as well as my up button stopping working. The shop wouldn't replace it as it was outside a month of me having it even after admitting it was a manufacturing fault & NOT MINE.

I coped with the phone until my up, left, down, back, select & shortcut buttons stopped working & then gave in & bought the K800i from Argos which has served me well!

I only had my W580i for 4 months, don't BUY IT.

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Reviewer: Cole B - Pickering, Canada
Date: 17th Jul 2008

Great looking phone, but I've had nothing but problems with it, keys have cracked multiple times, side lights stopped working, buttons stopped working & it's been fixed multiple times, even got it replaced once & I've had problems with the new one as well. The software gave out on it as well, really just not worth the trouble. DO NOT BUY.

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Reviewer: Karis - Paignton, UK
Date: 17th Jul 2008

Brought the phone at the end of May as I thought it was lush & liked Sony. Now the keyboard is cracked & I have to send the phone back to be mended. Asked the phone dealer that I read it was well known problem, but he replied the newer models do not have this problem, mine must be an exception. Nice little phone otherwise easy to text with.

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Reviewer: Linda Jackson - Hamilton , UK
Date: 17th Jul 2008

I have just bought this phone today & spotted it as soon as I walked into the shop. Panicked a bit reading the reviews below but then saw a review from someone saying that problems have been corrected by Sony. I think it's a wicked phone, really easy to use for someone who doesn't know their way about phones like myself! Very loud which I wanted, ring tones etc well cool! Camera fabulous! Really excited & please I bought it. Very girlie! & stylish, just love it & if you look after it properly like anything then it won't break!

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Reviewer: Lu - Telford, UK
Date: 17th Jul 2008

I got this phone a few months back, & at first I thought I was a really good phone, the look of it attracted a lot of attention from friends & family. Also the features were extremely good, the camera was excellent for a 2 mega pixel, the music sound good from the speaker, it was easy to text & the games were good. It also had quirky features like the shake music changer & the fitness application. All of this suited me perfectly but after 2 weeks it wouldn't turn on. I got it fixed & it was fine, but now all the buttons are cracked the space button when I am texting doesn't work properly & my speaker decides when it wants to work. I wouldn't advise getting this phone if you've got an active lifestyle & tent to drop your phone, or put in your bag where it can get knocked.

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Reviewer: Laura - UK
Date: 17th Jul 2008

We bought this phone as a birthday present back in November & have had nothing but hassle with it. Firstly the keys started to crack. I was told by Orange & Sony Ericsson that this was a known fault. We sent the phone back for repair however it was not repaired as the microphone was loose & the lights play up when they feel like it. We sent it back again only to receive that was not fixed so we sent it back for a third time. This time they sent us a refurbished phone only it was scratched & damaged. I am now on my second refurbished phone & guess what. It's damaged! My advice, never buy the w580i it is more hassle then it is worth.

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Reviewer: Jay - UK
Date: 16th Jul 2008

Don't know why people give it rubbish reviews. Loads of my mates have them I said the reviews are rubbish I think its great I got the black one & it's Beautiful in fact it's just AMAZING so if you believe these comments.

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Reviewer: Ajit - Manchester, UK
Date: 15th Jul 2008

I have read almost all the reviews & I can't wait to get this phone, most people who've cracked the keys & what not must be treating it badly in my opinion, I have had friends with this phone who have had absolutely no problems & they've had it for a good year or so.

Can't wait to get it, Sony Ericsson still amaze me.

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Reviewer: Marie Ecclestone - Eastbourne, UK
Date: 14th Jul 2008

Rubbish this phone has been in for repair more than in use. Keys broken 3 times, Bluetooth gave up & now the screen goes blank whilst in use, have to take battery out & start again. Do not buy it.

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Reviewer: Elaine - UK
Date: 14th Jul 2008

At first when I seen this phone I wanted it straight away & then bought it a few weeks later, I now have it since the start of May. I no longer like the phone because my buttons have started to split up the middle of them & it keeps doing such random things, its a slow phone also, find myself finished texting & it is still going on.

To be honest I wouldn't recommend this to anyone, I am going to change my phone now soon, definitely disappointed in the result of how the phone has turned out.

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Reviewer: Courtney - Great Yarmouth, UK
Date: 13th Jul 2008

I got this phone about 5 months ago, & at first I was very pleased it. The screen then started to turn black & I had to turn it on & off to get it back to normal. Now I am gutted as I dropped it yesterday & it broke, the screen has gone black completely & will not work, so now I have to dish out for another phone.

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Reviewer: Amy - UK
Date: 13th Jul 2008

Very popular & cute design, love the product range itself but the quality just isn't there against my better judgement bought one, yes the buttons cracked & it's just a bit plastic!

Love the slide but it is hard to slide the phone one handed & so I found you put a lot of pressure on the screen instead.

Good features but is disposable at the end of the day.

Try the w910i, sturdier design with better screen clarity but modelled on the same everything as the w580i just a higher degree of quality. Bring back the 3210 bet an original would still work today!

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Reviewer: Aimee Smith - Kettering , UK
Date: 12th Jul 2008

I Loved This Phone It Was Easy to Use. Loud. Nice Looking.

I Had This Phone For 6 Weeks I Looked After It Very Well. The Battery Over Heated So Now I No Longer Have A Phone & Looking For A New One But I Know Full Well I am Not Ever Going To Get the Same Phone.

To Be Honest, don't Buy One Because After 2 Months It Will Break Some How!

It Was A Very Good Phone But It Breaks VERY Quickly.

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Reviewer: Lisa - Wales, UK
Date: 12th Jul 2008

I bought this phone 2 weeks ago I really wish I had seen these reviews & I would NEVER have bought it. Sadly all my keys have cracked or come off I can't even remove the back cover to get my sim card out, got to go to the shop for it sadly I blame the phone shops they now the problems so why keep selling them I'd advise everybody NOT to get this phone it's the worst phone I have had.

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Reviewer: Laura - UK
Date: 11th Jul 2008

I got this phone for Christmas in pink & I absolutely loved it at first. The design is great & the sound quality is really clear. The camera is also pretty good as well. Then after 6 weeks after Christmas, the phone went off completely even though it had full battery, & charging it wouldn't help. I then sent it off, but was pretty annoyed as it took 6 weeks to return.

I got it back at last & it was OK for a couple of weeks, but then I noticed that 4 of my buttons had cracked which really annoyed me, secondly, the phone started saying that I had no memory card in the phone when it did so I couldn't listen to my music or anything. & last but not least, my phone doesn't lock itself anymore.

I want to get the Sony Ericsson w910i in replacement instead of the w580i as it is (RUBBISH) So I hope Orange will let me do that.

It is a good phone but very poorly built.

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Reviewer: Clarrie - UK
Date: 11th Jul 2008

OK I have this phone & it works & it has really good features, you can play music on it whilst texting people or look at your pictures or Bluetoothing. At first it was on T2 typing but if you go to tips on the settings menu it tells you how to text normally USB if fabulous & the memory is HUGE. It is easy to navigate despite first impressions, even my Grandma with bad arthritis can use it & has only used it about 3 times, & believe me that's saying something. But I am sick of it now. It is a really great phone & downloads for it are far from rare but unlike most of my things I am bored silly of it. The features are great but they are too easy to find & after a while they get MEGA boring. In the UK you have to buy games for it (I do) & in the US there's a guy on YouTube who got Sims 2 & cooking mama with his COMPLETELY FREE, also they don't sell the new version of the menu in the UK so there are tons of cool tricks I can't do on it.

Basically if you want a stylish long term phone as far as I am concerned get this one, but if not it's a big NO NO unless on a contract. HAPPY PHONE SHOPPING. I am too from Carrie.

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Reviewer: Shaw - UK
Date: 10th Jul 2008

Battery life on this phone is disgraceful have to charge it every night unlike other phones memory card doesn't always insert but sound is much louder than cyber shot phones.

I wouldn't buy this again I don't think.

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Reviewer: S - UK
Date: 10th Jul 2008

I don't know why people complain so much! Yes, there have been problems with the phones buttons cracking BUT this has been corrected by Sony Ericsson.

I have had mine for around 6 months now & I don't find anything wrong with it (apart from not being able to zoom in on the camera but it isn't exactly the end of the world, no phone is going to be perfect). It has a personal trainer built in which is a bonus. The games are good & good graphics. I love the flashing colours on the side now what other phone do you know that does that? the design is great it's easy to slide up.

If someone wants the phone & they read this (just like I did before I got mine) there going to be put off & for what?

IT'S A GOOD PHONE HIGHLY RECOMMENDED. Don't BE PUT OF BY the BAD REVIEWS.

Overall I think this is a good phone. I would recommend it & it a good price for a good phone.

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Reviewer: Sophie - Kent, UK
Date: 10th Jul 2008

I think this phone is the best of the best! My friend got one I just had to get one too! I have had no problems with it.

BY the WAY Sony Ericsson have NOW MADE the KEYPAD STRONGER!

I highly recommend this phone!

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Reviewer: Lucy - Hartlepool, UK
Date: 9th Jul 2008

I have had this phone since November 2007 & I have been very disappointed with the results. When this phone first came out, it looked & sounded very appealing. But after a couple of weeks problems started to occur, the keys started to crack & it started to freeze & lose most of my songs & photos. When we took it back to the shop were we purchased it from they questioned the problem & sent it off to the repair centre. After 5 weeks the phone still hadn't been returned. When the phone finally came back the same problem happened again, overall the phone had been sent away 4 times. I am very disappointed & think that all these phones should be recalled until all customers are happy with the new results. This phone shouldn't have been allowed to be sold in a shop when Sony Ericsson knew for a fine fact there was a problem.

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Reviewer: Maariyah - Bradford, UK
Date: 8th Jul 2008

Hate it, its rubbish, my phone before that was better, no flash & buttons get messed up after & cannot add much things on it. My view is it is a rubbish PHONE.

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Reviewer: Emily - US
Date: 26th Jun 2008

I really like this phone. However, I had it for a while & haven taken tons of pictures & now when I start the camera it says another application is running. Close it & then start the camera. There is no application running. I checked everything. I looked into it & a lot of people had this problem. Supposedly, its software problem & I am probably going to lose all my photos. This made me very mad.

Also, recently when I try to call someone, I can only hear on speakerphone. I can't hear anything when the speakerphone is off, but when it is on I can hear the person talking.

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Reviewer: Abi - Adelaide, Australia
Date: 26th Jun 2008

I absolutely adore the phone, & have loved it since getting it about five months ago. The only flaw I could discern straight away was the fact that there was no cam flash. A pain but no hassle, as I primarily use my phone as (surprise surprise) a phone (use the flash as a torch as I am a night shift worker.)

However, I now have on my hands a phone that has no 5 key (consider how much of a pain this is avoiding sending texts with no J K or L or inputting phone numbers) & on occasion cuts out mid phone call. & by cut out I don't mean hang up. It just loses all sound on MY end & keeps charging me for the call. It's got a slight lag, especially when going through the text inbox or using the Internet. I have very little of the memory used, maybe 30 songs, a couple of pictures. So it shouldn't be that.

Disappointed, all up, as aesthetically the phone is a hit with me (especially love the blue backing on the slide & the colourful LED's in the sides.)

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Reviewer: Jess - Bristol, UK
Date: 25th Jun 2008

Okay. Buttons break in half, earphones break after the few months, also the paint peels off.

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Reviewer: Nicki - Gloucester, UK
Date: 24th Jun 2008

I have had this phone since September 2007. It is the best phone I have ever had, however earlier this month the buttons stopped working. I took it in to my local Orange shop & they have sent it off for repair free, due to a manufacturer fault. Anyone who has had problems with the buttons are entitled to a free repair. If they charge you, you are being ripped off. Other than the issue with the buttons, this phone is amazing with a fantastic memory & Walkman player. I would recommend buying one now that the issue with the buttons has been resolved.

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Reviewer: Amy - Salem Oregon, US
Date: 24th Jun 2008

My boyfriend & I both bought this phone, he got his a month before I did in black, I got the pink. So far his phone has worked perfectly, no cracked keys or anything. He's had it for four months. Mine, however, I have only had for 3 months & I am now on my second replacement body due to cracked keys on the keypad. I have at&t & they have been good about replacing the phone, as they say it is an issue that has been noted & recognized. They claim that the key cracking issue has been fixed in the green model that they recently released. Unfortunately pink model for the green.

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Reviewer: Gazza - Dundee, UK
Date: 23rd Jun 2008

I'VE HAD THIS PHONE FOR 6 MONTHS NOW & ITS ABSOLUTELY FANTASTIC. I HAVE NO PROBLEMS WITH ANY OF the BUTTONS ALTHOUGH I DON'T TEXT VERY MUCH. IT DOES EVERYTHING IT SAYS ON the TIN WITHOUT ANY PROBLEMS AT ALL. I HAVE UPGRADED the M2 MEMORY CARD & CURRENTLY HAVE 57 CD ALBUMS ON the Walkman WHICH PLAYBACK superbly, the ONLY GRIPES I HAVE WITH IT IS I can't SEEM TO GET the ALBUM ART TO APPEAR AT the CD ICON (ANYBODY KNOW HOW TO DO THIS) & the CAMERA DOSEN'T SEEM TO ZOOM IN STANDARD MODE.

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Reviewer: Becky Davis - Brombrough, UK
Date: 22nd Jun 2008

It was alright for the first few weeks then the buttons cracked the side buttons came off the middle play button came off then the whole panel of normal buttons came off then the camera broke got it fixed then it broke again & wouldn't turn on then got it fixed AGAIN it's all good at the moment but overall the phone isn't very good.

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Reviewer: Jordan Bates - Co Durham, UK
Date: 22nd Jun 2008

I Just Recently Purchased the Mobile From A Catalogue It Took Ages But When I Finally Got It In My Hand I Was Over the Moon.

I Did Have My Worries About the Mobile With People Saying the Buttons Crack & the Camera Is Rubbish. But After A While My Worries Calmed Down.

When the Mobile Arrived I Opened It Got It Out Of the Box & Placed the O2 Sim Card Into It & Started It Up.

Now the Phone Works Like A Dream I Got the Camera Up Graded From A 2MP To A 5.0 Mega Pixel & In My Opinion the Phone Is A Dream & People That Say That the Phone Is Rubbish They Really don't Have A Clue.

P.S. It Is the Best Mobile That Sony Ericsson Has Ever Made & It Always Will Be.

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Reviewer: Laura - UK
Date: 21st Jun 2008

I loved everything about the phone, it's probably the nicest phone I have had & you couldn't knock anything about it. I had it about a month & things already started to go wrong, I got it at Christmas & by may it was completely broke.

The outer speaker stopped working after about 3 month, I could hear people on the phone, but could turn on speaker, I couldn't listen to my music, only if I had headphones in, & couldn't hear anybody ringing. I could only tell by the vibrations. Then the keys started to break, so I couldn't text anyone because half the keys were cracked so my messages were jumbles. The main middle button was also broke, so I couldn't use the down button I had to press up to get to the things I wanted. Then the back fell off, & every time I needed the sim card & battery it would take me at least 20 minutes to get it on properly & it still wasn't perfect. & when I thought things couldn't get any worse, it completely broke, when I tried to turn it on it wouldn't. So I tried everything I could, one option was to plug the charger into it just to get it to turn on, then when it did the main screen would come up & then go blank & turn off.

Overall I did love the phone while it was working, but I treated it with lots of care & still it broke. I advise anyone thinking of getting this phone to try a different model by Sony Ericsson.

This model was certainly a complete waste of my money & I was extremely disappointed with it. It has made my view of phones completely different & I will certainly look into it more before I buy another one, because if I bought a phone that ended up like this one, I wouldn't buy a phone ever again.

It is certainly not fit for a queen, it's more fit for a pack of dogs because the state it's in now, would be the result after they had it. I am very disappointed & I hope Sony Ericsson builds better phones in the future!

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Reviewer: Ar - Bristol, UK
Date: 21st Jun 2008

I bought this phone for my birthday in October I bought it brand new, everything was working fine. I thought it was an excellent phone for me. After a few months I got used to the phone. Then the problems started.

- Cracked number buttons.
- Back button not working.
- Sometimes it would freeze.
- the left hand light (on side) stopped working.

Every time I needed to use the back button I had to turn the phone on & then back on again, which was very annoying.

However. The camera & Walkman are fabulous. I would recommend people who want this phone to start looking at other ones. This is not the phone everybody is impressed with at all. Personally, I think the phone is NOT WORTH the MONEY!

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Reviewer: Taz - UK
Date: 19th Jun 2008

It's a great phone but the camera isn't really good neither is the voice recorder. This phone has lots of applications & those are good ones. This phone can store 200 songs on the Walkman but I think it should have more than 1GB.Overall it's an amazing phone & I have had no problems with it.

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Reviewer: Ola - London, UK
Date: 17th Jun 2008

Wow! What can I say, I read so many sites believing this phone was good. I tried to convince myself that the buttons won't crack!

BUT WHAT HAPPENS A DAY AFTER I PURCHASE the PHONE!? It begins to freeze. I then got a replacement which also did the same thing.

I am on my third phone & it's even worse. The buttons have cracked & 3 buttons do not work (the up button, undo button & menu button).

I would advise people not to get this phone unless you want the hassle.

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Reviewer: Lauren - Stroud, UK
Date: 17th Jun 2008

Well, I found that it was fine within the first 3 months I had it but then it started turning itself off & not back on again for about 5 minutes, then the buttons cracked in half! Not impresses, then the back button stopped working & then the Walkman kept starting up & playing for no apparent reason.

Now it's not sending or receiving messages on the weekends so it can't send them & doesn't actually receive them until about 6pm on Sunday so it's not good for arranging things.

So as you've probably guessed it's a nice phone but come on Sony Ericsson you need to sort it out.

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Reviewer: Nicola - Telford, UK
Date: 17th Jun 2008

We got this phone for Christmas & it started to play up after a couple of weeks, loose keys, flashing lights, turning itself off, shall I go on. However we turned it off, removed the battery & left it a while, when we turned it back on again a few hours later it was OK. Now we have lines on the screen, loss of credit, stiff slide, have taken it back to Orange who have returned it to manufacturer who now say they will not carry out any repairs until we pay £50 as we have caused the damage!

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Reviewer: Lauren - Newcastle, US
Date: 16th Jun 2008

Amazing! The colours are really nice, for both males & females too!

I love the Walkman feature & 2MP camera! The perfect phone!

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Reviewer: Katie - UK
Date: 16th Jun 2008

Right, I purchased my phone just before Christmas, I have had it not 6 months & it's starting to die on me.

I loved it at first, it's really PRETTY & STYLISH, but after about 2 months all of my buttons have ever fallen off or are going sometime soon.

It's got really good features but its rubbishly put together, my keys are falling off & cracking, my back on it has come loose & irritates me, as it is very wobbly. The battery life for a Walkman phone is a load of rubbish to be honest, it runs out before it gets even halfway through my playlist of 237 songs. My memory card jams. The paint on the back where the camera is peeling off & it doesn't look very nice.

My advice, don't GET THIS PHONE, ITS RUBBISH!

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Reviewer: Simone - Grantham, UK
Date: 16th Jun 2008

I got the phone 4 Christmas last year all my buttons have broken & the left hand side of my phone doesn't work, I have dropped it a couple of times & now the screen doesn't work & I haven't got insurance on it so I can't even get it fixed I would rather go to a Samsung company from now on Sony Ericssons are a load of rubbish!

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Reviewer: Malcolm - Solihull, UK
Date: 15th Jun 2008

On Sat 14th June 2008 we got this phone for our daughter at a Virgin store on £12 monthly tariff, phone for free. She was all agog as it's the cool phone to have.

Sunday 15th June 2008 the screen went blank. Yup, blank, black, no light, no nothing. Just over 24 hrs & kaput, tears everywhere. Virgin told me it's a software nightmare of a phone. So why deal in it. E-mail to Virgin with that very question then checked forums. Oh dear.

So to those who have had no problems, your very lucky. To you who said you were aware & were STILL going to get one, hey come to Solihull & you can have ours. It's brand new after all!

So lucky for us we can cancel contract within 28 days as there is no way this phone is EVER getting into our house again. I expect they'll agree to give me a Nokia (not cool but best built phones ever) instead & I am OK with that but daughter won't be.

Take heed. Avoid this disaster of a mobile nightmare.

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Reviewer: Daniel - UK
Date: 15th Jun 2008

I am hoping to get the phone on Saturday but I have read all the bad reviews but I am going to go with my guts & get it. I will get a warranty on it anyway & fingers cross I hope the keys don't crack or the screen freezes.

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Reviewer: Alex - UK
Date: 15th Jun 2008

Its is great but I wish I had got the w910i instead because its a lot nicer.

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Reviewer: Hayley - Luton, UK
Date: 13th Jun 2008

I've had this phone for almost a year now, & I've not had ONE problem with it. I can't believe some of the reviews I have been reading, because mine is perfect. The keys have only cracked SLIGHTLY, & that's probably because I send about 300 plus text messages a day. (I know, I know, I really should cut back! )

I have a 2GB memory card in, & it's almost full. I have 10 custom themes, 1000 pictures, 370 full length music tracks, 20 custom ringtones & 45 videos, & there's NO lag at all. It works as fast as it did when I got it from the store. Internet & email is also fast. I don't OFTEN use to Internet browser, but I often use my phone to check my main email account when I can't get near a computer, & it's just fine.

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Reviewer: Rosie - Southampton, UK
Date: 13th Jun 2008

I Think this phone is brilliant with its Design & looks for music lovers.

Well I love the Walkman player it's kind of better than the Walkman 1.0 MP3 it's very easy to use with the slide up action.

I got this phone a week ago from 02 shop pay as you go with a 2GB card id bought. Very easy mobile to use love it.

Well people say the keys crack very easily well mine might cause I text a lot it's an OK phone to me.

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Reviewer: Charlotte - Wales, UK
Date: 13th Jun 2008

This phone is rubbish! I have had 4 of the same phones since Christmas. It is now only July. Problems with the phone (below).

- the buttons crack.
- It freezes ALL the time.
- the memory card pops out.
- Buttons come out.
- Says insert sim when the sim is perfectly in there.

It's just an all around rubbish phone! I would suggest a different phone!

DO NOT GET THIS PHONE! (You will regret it).

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Reviewer: Kirsty - Scotland, UK
Date: 10th Jun 2008

Complete nonsense! Don't go near this phone. Had 3 replacements sent out already due to cracked keypad & find it totally crazy that no one wants to take responsibility for it! Manufacturers have had the phone longer than I have due to repairs. They say that if the phone has been in 3 times with same problem they will replace the handset. Very good however they send you the same one back so same problem again!

My opinion, the handset should be recalled by Sony Ericsson & people with this phone should be issued with a different handset that actually works but that's too sensible obviously.

I had to change contracts early, as noon had any sensible advice to give me. Honestly I would not recommend this phone to anyone! Total waste of money.

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Reviewer: Tracey - UK
Date: 9th Jun 2008

Purchased this phone as a present at Christmas. Preparing to send back fourth phone, 3 sent back with cracking keys & one sent back because camera pictures weren't clear. On average phone lasts around six weeks before keys start cracking, not an excessive texter either. Hope to get completely different phone this time. Apart from this no other problems with phone, just had enough.

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Reviewer: Mell - UK
Date: 8th Jun 2008

They have fixed the keys cracking problem & made the phone stronger. I took a test drive of the new phone for about 2 months. I threw it about a little, & nothing happened. I recommend this phone to EVERYONE BEST PHONE I have EVER HAD!

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Reviewer: Kendal - Chez Vagas, UK
Date: 7th Jun 2008

This is an amazing phone which completely looks the part the camera is acceptable & you can add themes music games applications & pictures people have had trouble with the buttons breaking but I have had this phone a while & have not had to take it back my dad was worried about it because its delicate but becareful & it's great!

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Reviewer: Lucy - UK
Date: 6th Jun 2008

I've had this phone since Christmas just gone, & so far I've had 2 of them! The phone keeps freezing & is rubbish! I would be too embarrassed to recommend this phone to anyone even to a complete stranger! DO NOT BUY THIS PHONE IT IS A WASTE OF MONEY!

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Reviewer: Jenna Bowie - UK
Date: 4th Jun 2008

I decided to get this phone when I started my new contract as I was told it was a fantastic phone. I really did like it, was lovely to use as well as being nice & lightweight.

However, I only had it for a few months when it started erasing my media so when my phone rang, I wouldn't think it was mine as Disturbed were shouting out at me. I would have to reboot my phone for the media to return! After a month of doing this, the switch on button started to fail so it would take me AGES to even turn the damn thing on! To top it all, most of the keys snapped! I was sent a replacement phone but the same happened to that one after a month! I was then sent the Sony Ericsson W910i, not happy with that one either, keeps turning itself off & not allowing to turn it back on & the sliding part jams!

I am now getting a Samsung U600, I hope it's better! I've had 2 Samsungs phone & loved them both!

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Reviewer: Me - Here, UK
Date: 4th Jun 2008

Hi ya, I originally brought my handset straight from O2 shop in August 2007, great for a few months then November 2007 back button stopped working had to keep turning phone off to get out of anything. So took back to shop for repair, no loan phone (annoying as I had paid 129.00! ) waited 2 WEEKS was then given a new handset, which to be quite honest looked to me like a refurbished as had no box, no plastic on screen etc. Also lost downloaded games, no refund for those either. Lost texts from original handset, (as well I have all other stuff, I.e. Pictures, music on my PC as well as phone) Replacement handset fine until last month, I noticed I had a dreaded cracked key. Went to O2 & they said they could repair & replace key but I would have to PAY for it!? Absurd. I am still under warranty from the original handset never mind this one! Plus the hassle of losing stuff on my phone again (as they said it would be wiped) I can't see it worth it. I am absolutely gutted. Loved the phone & its features, could do with a bit more internal memory though or a bigger memory card given on purchase as I am forever having to delete & replace music, shake & shuffle a bit rubbish, handset also gets very hot on calls, & phone goes slow on text input sometimes & slow scrolling through texts, & is a nightmare inserting & removing SIM card as well as the back cover of the phone! I just wish I had read forums before I brought as I definitely would NOT have purchased this model. Shame as I love Sony Ericsson phones but this gets a BIG thumbs DOWN! Laughable as they know the problems with the keys & they are still selling it at still quite a ridiculous price! I buy mobiles to last & when I pay over a hundred quid I expect more than a year's usage. PS PLEASE TAKE NOTE SINCE READING WAS OF FORUMS ON THIS MODEL I HAVE BEEN ADVISED THAT the PHONE SHOULD BE LEFT OPEN (SLIDE UP) WHEN ON CHARGE. THIS APPARENTLY STOPS the KEYS CRACKING AS IT'S the HEAT WHEN ITS CHARGING THAT CRACKS the KEYS WHEN IT'S CLOSED. I ALWAYS HAVE MY PHONE OPEN ON CHARGE & AROUND the HOUSE WHEN I CAN & I HAVE NOT HAD ANY OTHER KEYS CRACK. YET, TRY IT YOU HAVE NOTHING TO LOSE & POSSIBLY A BIT MORE LIFE OUT OF YOUR HANDSET TO GAIN. HOPE THIS HAS HELPED EVERYONE. GOOD LUCK BUT I am ON eBay NOW LOOKING FOR MY REPLACEMENT & HEY I JUST MIGHT SWOP TO SAMSUNG! SHAME ON YOU Sony Ericsson!

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Reviewer: Sophie - Grimsby, UK
Date: 3rd Jun 2008

I have just taken mine back for the third time due to key fault again the shop told me that they would send it back to Sony Ericsson & as it has happened 3 times they will send me a new phone so then I asked the shop how do you know the new one won't break they said that they have changed manufacturer so therefore so phones shouldn't break where as other may do.

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Reviewer: Bby Gal - Worcester, UK
Date: 3rd Jun 2008

I have had this phone for a month but there's so much wrong with it! Because I have got the pink colour which has wore off, the battery dies quick, but yesterday after a day being in my bag my phone decided that the middle silver forward backward & play buttons did not work everything I went on it just went onto create message. Weird huh? & guess what this morning it worked perfectly fine? Seriously strange I would really like to know why this happened.

I am now wondering should I get it fixed even though buttons are functioning OK now?

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Reviewer: Sian Brown - UK
Date: 3rd Jun 2008

Well I am not happy. I love the phone but the buttons have cracked. I could get over that it didn't bother me but now the speaker has broke so to say it's a Walkman phone how good can it possibly be when the music is fuzzy & crackling. I have only had it two months.

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Reviewer: Tom - Portsmouth, UK
Date: 2nd Jun 2008

I brought this phone in January on an 18 month contract & have regretted it ever since. Since I brought the phone it has been replaced 3 times & been sent to repair countless amount of times. Each time the phone has been sent off I have been phoneless for about 2 weeks a time, which is disappointing as I have had more time without the phone than I have with.

After the first 2 weeks my phone slowly started to fail & has now completely gone. My contract provider will not provide me with a different phone unless I pay quite a large fee. So unfortunately contract gets renewed =[.

My advice, NO WAY, DO NOT GET!

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Reviewer: David - Birmingham, UK
Date: 2nd Jun 2008

This phone is bad I am on my second one the first one the screen just stopped working & now my second one all the buttons have cracked & the speaker has blown this phone is so bad I won't be buying another Sony phone ever again sort it out Sony.

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Reviewer: Jenna - Fraserburgh, UK
Date: 1st Jun 2008

You can change the colours on the side, download Sony Ericsson themes creator. It gives you the option to choose the colours you want on the side. However, I bought this phone I LOVED it, then my buttons started cracking & my top button fell off! I was less than impressed.

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Reviewer: Manish - UK
Date: 1st Jun 2008

Well it's a great phone & nothing is wrong with it. There is nothing at all wrong with the keys & I didn't know what everyone is talking about. Although it could have done with a better picture quality & the typing speed is quite slow & annoying. But it's the best phone I have had. Just.

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Reviewer: Nicola - Wishaw, UK
Date: 1st Jun 2008

I got this phone in January I had to wait 3 month for the buttons to crack & I can't get into my phone because of this.

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Reviewer: Amelia - Nottinghamshire, UK
Date: 31st May 2008

I had this phone & it was great at first! Then the buttons started rocking & starting to fall out. The slide up kept on getting stuck & I was unable to slide it up. It keeps saying people have been ringing me but they haven't.

My memory card is always getting stuck & it looks like I have hacked away at the memory card with a knife, when all I did was open it & it got stuck in there when I was out for a meal. ALSO I PUT ONE SONG ON IT & IT'S GONE WITHIN 10 MINUTES. So I have NOTHING on my phone what so ever. No songs, pictures or themes. It doesn't even save my messages. Very rarely it does!

It is rather annoying because I had pictures on my phone that I will never get back again. All my holiday pictures have gone! I HAVEN'T dropped it ONCE, & there is lots of marks all over it. On the back where the bright pink is near the camera, all the paint is wearing off.

The camera never stays clean, & I keep getting lines over my pictures. The phone has too much fancy stuff on it. I think they should of made the phone more decent than adding all stuff that it doesn't really need.

Overall I thought it is a very poor phone. VERY GOOD when I FIRST GOT IT. Now it's just gone completely poor quality.

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Reviewer: Vicky - UK
Date: 31st May 2008

This phone is a very good one, & I am glad I chose this phone.

The pros.
- A really good music player.
- Excellent camera.
- Great features.
- Stylish look.
- Nice themes.
- A built in fitness thingy which is really cool.

The cons.
- No flash on camera but only night mode.
- I can't think of any more.

HOWEVER, I have found that whenever I do something that includes a lot of movement the screen completely blanks. It goes black but you can still use features, which is a little creepy. I could still use my camera & it made the shutter noise but it was still blank. I also called people on speed dial & it worked & everything. This happened when I went on a scary, very fast ride & my phone was in my pocket getting battered from the ride.

I have also got a cracked number 7 key button. It has split in half. The left side button at the top has also gone loose but I don't see this as a problem as it just slips back in but is annoying because it is extremely loose.

OVERALL, this is a really good phone worth getting, I chuck mine about all of the time & it still works well. Buy this phone! Ignore bad comments because I haven't had many problems with it!

P.S. Advice, if your screen blacks out turn the phone off & completely leave it alone for about 24 to 36 hours & then turn it back on & it should work.

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Reviewer: Pip - UK
Date: 29th May 2008

Complete pants! Have had it about 6 months now & wish I hadn't wasted my money! Have always had Nokia but had heard good things about Sony so decided to give them a go! How wrong I was! Have to say that I haven't had the breaking keys problem, but have had my fair share of others!

Within the first month & a half every time I slid my phone down to shut it, it turned itself off! Really handy as you can imagine! LOL. Then my back button decided to stop working! So every time I need to go back to the main screen I have to press the shortcut button & either press to go back or access the Internet then cancel it! Then the speaker went, so my phone is only usable by those with super human hearing! Now after all these months it has just decided to constantly show me the Phone Status page!

So as you can imagine my phone is pretty unusable! I haven't taken it back to O2 because they just say that it is a manufacturing problem! Will definitely be going back to get something better but Sony will definitely not be getting my money again anytime soon!

Oh, & for anyone thinking about getting this phone. Don't WASTE YOUR MONEY!

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Reviewer: Don - Scunthorpe, UK
Date: 29th May 2008

Hard to get on with seems to have a mind of its own if you use Bluetooth & make a lot of calls battery don't last half a day oh & all the buttons on keypad have cracked for the third time waste of money & time phone that's why they are £40 on pay as you go in the Orange shop now.

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Reviewer: Sarah - UK
Date: 29th May 2008

I bought this phone for my birthday & was so happy with it until 6 days later it decides to not be able to find my network so I took it back & swopped it then a week later the keys snapped in half so I thought third time lucky & yet again the keys have snapped taking it back & NOT getting it again!

It's a shame as I love the design & features but it keeps braking!

My advice don't bother.

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Reviewer: Love Me - US
Date: 29th May 2008

I like this phone a lot. I really do, but I had it for 2 months, & my screen stopped working, & I can't dial out & the back won't fit properly. Otherwise, I haven't had any trouble with anything else. An overall good phone, I've had worse.

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Reviewer: Emilie - UK
Date: 28th May 2008

Well I am just about to get this phone even though there are quite a lot of bad things my friends love it. A few of their keys have cracked but that's it & it isn't noticeable unless you pull the keys. So I hope it's OK :s.

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Reviewer: Abbie & Mia - UK
Date: 28th May 2008

Mia, Well I have had this phone for about. 2 weeks not long & the paint on it has ALREADY started to wear away. My friend said to paint it in, but that's not the point I wasted my money basically on something which has already broke! Rubbish Phone Wouldn't recommend It! There is also many more things wrong with it. The list could go on!

Abbie, I haven't had this phone for long but I found out that all my photos got deleted, but when I checked again they were back? My friend has this phone too. She's had it since Christmas & a few weeks after she got it the buttons started to crack & the top buttons have fallen out. The back came off & won't go on properly.

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Reviewer: Felicity - UK
Date: 27th May 2008

Well this is my third phone in less than a month & so far I have had no problems with this one, the first one kept freezing & deleting my memory the second one just completely went & the third well so far so good. I have been advised to have my money back but I love this phone so am willing to give this third one a go, I am being really careful with it so hopefully fingers crossed it remains OK.

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Reviewer: Craig - Portsmouth, Venezuela
Date: 27th May 2008

THIS phone IS AMAZING I HAVE HAD THIS phone for TWO YEARS & I DON'T why EVERYONE IS COMPLAINING.

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Reviewer: Daisy - UK
Date: 27th May 2008

I Love this phone to bits its great & the music is great & the Internet is great. It's just a great phone, I love it!

However some of the keys have cracked & I broke it yesterday. I went to the phone shop & they said tried new software which I am currently doing. The screen is being stupid & freezes makes things backwards repeats then 100's of times etc. Also the left & back button doesn't work to well. But it has been dropped on to the road from my horse a lot of times!

I would buy this phone again. It's just annoying its broken. My suggestion to Sony Ericsson is to sort the buttons out!

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Reviewer: Anon - UK
Date: 27th May 2008

I got this phone last Christmas & was really happy! But I read a review before on another phone that looked like it, I think it was S500 but it said that keys cracked, but I thought this phone would be different so I got it! Unfortunately disappointed in it.

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Reviewer: David - South Wales, UK
Date: 26th May 2008

Getting this phone tomorrow, many of you after reading this will be probably yelling NOOO but I am going to buy it regardless of its key issues. I'll see for myself what happens.

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Reviewer: Katy Godbeer - London, UK
Date: 25th May 2008

I was given this phone for Christmas & had no problem with it until a couple of months in. Because I am on contract I am able to be given a new phone every time it breaks but I would definitely not recommend this phone. I have had 4 different phones in the past 2 months (same model of course. The first problem was caused when the microphone didn't work, then the next several times it kept saying to insert my SIM card even though my SIM works perfectly fine in another phone. I know several friends who have this phone & not one of them have not had a problem with the model. This phone is not made very well I would suggest choosing a different model, very unreliable phone.

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Reviewer: Anono - Leicester, UK
Date: 25th May 2008

This phone looks really stylish but people keep giving it bad reviews. My friend has got this phone & she said it's good at taking pictures & it stores a lot of tracks. People who write the reviews keep saying the keys crack & it keeps freezing. My friend said nothing like that happens, you just need to be careful with it. People say they've had to give it to go to repair about 3 to 4 times. My friend said she didn't have to repair it. She's had it for nearly 5 months now. She said it's always working & never freezes. People say that the screen goes blurry or something. But this phone is so nice & whoever says its bad don't know what they are talking about. I would recommend it to people who love music & want to take a lot of pictures.

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Reviewer: Charley - Lancing, UK
Date: 24th May 2008

One problem I can't change the colour of my Sony Ericsson W580i it is a lovely phone but the lights at the side always stay green I want to have them a different colour, I can change my call light but not the permanent light colour, please let me know.

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Reviewer: Cc - UK
Date: 23rd May 2008

FIRST OFF, I have never written a review on a website in my life before! But I really felt obliged to save people hassle & money! Anyone thinking about buying this phone for style & looks, don't! & please DISREGARD the reviews of people who have had this phone for less than 2 months!

As you can see from my grading, the phone has brilliant features & well thought out programming & layout & it looks great!

HOWEVER, in my life of having mobile phones I have never had one which is so useless. A phone may look great & have great features but those features are useless if you cannot use the phone!

For me the numeric buttons did not crack for 8 weeks, but the Select & Back buttons stopped working! I have had 2 new phones & both have had the exact same issues.

It literally came to the point of me having to turn the phone off & back on to get back to the main screen!

Don't be fooled by its good looks :) he he.

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Reviewer: Lorraine - Uk, UK
Date: 22nd May 2008

Bought for my daughter for Christmas November 2007, 4 weeks later keypad cracked, got phone replaced, 4 weeks later keypad cracked, replaced keypad, 10 weeks later keypad cracked, have been to retailer with it who admitted phone is total rubbish, they were told new keys manufacturer would resolve the problem, it didn't. They are now advising customers to go direct to Sony Ericsson. I tried & was told keypad would be replaced under warranty. I have decided to give it up as a bad joke & throw it in the bin. I wanted refund for an item with has obviously got a design fault & think it time Sony Ericsson admitted that.

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Reviewer: Megan - Leeds, UK
Date: 21st May 2008

I Love This Phone So Much! But I Have To Admit, 5 Buttons Have Cracked, & My Left & Right Buttons At the Top Have Also Broken Off, I Slotted Them Back In, But They Keep Coming Loose, Apart From This I Love My Phone, but My Mums Making Me Take It Back Tonight As She's Sick Of the Buttons.

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Reviewer: Ellie - Darlington, UK
Date: 21st May 2008

I got this phone last October upgraded on my contract, I foolishly changed my Nokia last contract for a pebble, I thought that was bad enough till I had the misfortune to upgrade to the Sony W580i. I am now on my FOURTH handset, everyone I have had when you hit the calls button to go on to your call list it will bring up your calls but when you try to ring someone the green arrow will come up calling, you then think to yourself this is taking a long time to connect when you check the screen it has jumped back to the call list & never connected to your number. The only way to get it to connect was to hit the screen hard, consequently I have now cracked two screens. Every time you slide it up the Walkman turns itself on, my buttons have cracked (looks like everyone else's have as well). I don't know anyone with one of these phones who hasn't had a problem. I have lost all my downloaded games 3 times through having replacement phones so my games have cost me three times the price, I refused to download anymore & guess what? the handset I have been given on Friday is also refusing to connect to my call list, this one is going back Orange have offered me an alternative handset now but the upset & inconvenience this has caused is unreal (waiting for couriers, ordering phones, trying to save data etc). I am now going to a W660i any comments anyone? I will NEVER have a slide phone again, I will stick to a phone that's just a phone in future, too much software makes too many problems I think. P.S I have just tried to transfer my photos to my P.C it will only copy 11 out of 43 on my memory card saying it cannot open or read the others, so it looks like all those memories are lost. Well done Sony Ericsson you have created a lasting impression on me, I am going back to Nokia on contract day & staying there. ONLY BUY ONE IF YOU WANT TO GIVE YOURSELF A STROKE!

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Reviewer: Dave - UK
Date: 19th May 2008

Although this phone may look great & have great features I would not recommend this to anyone. I had this phone for 3 months & the two keys on the side at the top broke & then within the next month all the colour went on the screen. This has happened to three other people's phone that I know so it's not just a one of situation. If you are thinking of buying this phone I would think again. Thanks.

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Reviewer: Jack - Tulsa, US
Date: 19th May 2008

I had looked for this phone for months before finally being able to renew my contract & get the phone real cheap. I got the phone I wanted. The first day it was cool then the phone had lots of applications on it that you need to pay several dollars a month to use. Then I was unable to put music on it. Turns out I need a memory card for it that is a certain card I believe mainly for Sony phones. This card is more than twice the price of normal cards I would use. Then the speaker blew out on it & started sounding rubbish & all my calls start messing up & crackling while talking to them. Then the right key on this thing broke & fell out. Then to top it all, the phone fell out of my lap as I got out of my car & I stepped on it. This is where this all becomes my fault. The phone screen quit working after this. Not broken or cracked just not working. I have dropped so many phones in my day & that usually does nothing. The water is the killer of most of my phones. So I have always carried insurance because I have broken all of my phones. So I went to get a new phone & they tell me that I do not have insurance on my phone. My wife has it but not me. How nice is that. Somehow they did not put it on my account this time. So must be my fault for not double checking everything. Now I must go buy a cheaper phone to replace my brand new phone, well it is a couple of months old.

Don't buy this phone it is cheap & breaks easily. Put your money on something better.

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Reviewer: Anon - UK
Date: 19th May 2008

This phone looks awesome but does it have fast network?

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Reviewer: Amy Devine - UK
Date: 18th May 2008

Had this phone a month & 2 weeks now & got it as a birthday present & decided to get it from Carphone Warehouse because I had read all the reviews & thought it would be easy to take back if something went wrong. Just before I decided on the phone I went into the shop & spoke to the man about the keys cracking & how I was a bit concerned & he assured me that on the black model the fault had been fixed.

He was wrong & the 4 & 7 keys have both broken. 4 have split in half & 7 has almost come off. Not happy & it's in for repair now. My advice would be if you don't want the hassle. Don't buy the phone.

However, the music player is good & camera is also good for a 2MP.

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Reviewer: Sian - Cambridge, UK
Date: 18th May 2008

All in all, this phone is genius, the design is very attractive, particularly the lights on the side.

The buttons are easy to use & none of the features are particularly complicated to work out how to use. I got mine yesterday, haven't opened my manual once & I think I've pretty much worked my way around everything myself.

Although there are minimal downfalls I should point out. Whether or not this problem is just significant to my phone & nobody else's version of the model I don't know, but the messages in my inbox seem to be in a very strange order. Where usually they would automatically get categorised in to date order from newest down to oldest, they seem to just list themselves randomly with no structure. I cannot work out how to change the format of this, which I am sure you should be able to do (if anyone else had this problem & solved it, please let me know how? )

When writing texts the buttons also react quite slowly, if you are a speed texter like myself you may find it inconvenient when the keypad cannot keep up with you. Also the video camera quality is extremely poor. As you record it, it blurs, fuzzes, & moves extremely slowly making it difficult to capture swift movement. The playback is even worse as everything is completely distorted & is at times hard to work out exactly what is going on in the film.

However, the camera itself for still images, for a 2MP, is extremely good. My last two phones have been 3MP, & I cannot notice much of a difference, although I have yet to find out what the quality will be like once transferred on to my computer. Quite obviously, the sound quality of the music is AMAZING. The speakers sound amazing, the headphones sound amazing. Almost definitely the best feature of the entire phone.

I recommend this phone highly to anyone.

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Reviewer: Sharon - Leeds, UK
Date: 17th May 2008

I got the W580i to replace a faulty Samsung U600 which totally packed up within 2 hours of me getting it home!

The guy in the T mobile shop told me no mobile phone is perfect! Yes the first batch of W580i had faulty keypads but Sony Ericsson have since improved the keypads.

I had been on this site & read all the bad things about it but still decided to give it a try, at the end of the day if it goes faulty I can take it back into T mobile & they will send it off for repair (just as they have done in the past with my old Nokia).

The W580i is brilliant, I have had the phone for just over 3 months now & I have not had a single problem with it.

I am a heavy texter so my keypad does get heavy use. I have not had any problems at all with cracking keys, keys falling out or keys that have just stop working.

The slide is perfect, the lights work, it does not switch its self on & off, there is not a mark on the phone & paint isn't wearing off anywhere, the phone is fabulous!

I have this phone on contract & look after my phone just like all the other things I work hard to own, my opinion is take no notice of the negative stuff on this site, bite the bullet & give it a go, I did & have not looked back since it's a brilliant little phone.

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Reviewer: Jane - UK
Date: 16th May 2008

It is good in most things & I love the fitness feature but since I brought this phone I have had nothing but trouble with the keypad. I had had it for 30 days & only just realised that the star key did not work. It was not a key that I would normally use so I didn't realise. I took it back to Carphone Warehouse & they said that they could not just swap if for another one as it was over the 28 day limit. I sent it off to have it repaired & had to wait 4 weeks without a phone & then got it back & 2 to 3 weeks later, 3 of the numbers keys 4, 6 & 8 were all cracked in half. I think it is a good phone but the buttons & not good & puts a downer on the phone. I have to admit I read a review on this phone before I brought it & it said pros & cons & the only thing for cons were buttons & I thought, oh it will be OK, it won't break on me, but obviously, the buttons have been a nightmare.

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Reviewer: Jessie - High Wycombe, UK
Date: 15th May 2008

I've had this phone for two months now, & its fine, no keys cracked or whatever. A few days before I got my phone I was really worried about the keys cracking & everything, but I went ahead & got it. Seeing as I got mine off the Internet & that it was clearance (meaning leftover stock) I thought my phone would break as well, but so far it hasn't. :D

As for usability, I gave 100% because, I have to admit, I have dropped my phone a few times, & so far I haven't got any scratches on my screen or any obvious marks.

I never regretted getting this phone, & my friends love it too & everything, so all's good.

My advice is, don't listen to the bad reviews. Just go ahead & don't let others sway you.

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Reviewer: Katie - UK
Date: 13th May 2008

Well I got this phone for my birthday from Phones 4 you & in 2 weeks I had to take it back, & now I am taking it back again, this is because of the keypads as well. They are very small & brake easily. Also if you take pictures, sometimes they won't show so you half to turn the phone on & off which is very annoying because if someone rings you your music might not be on so its embarrassing in front of your friends when Sony Ericsson ringtone comes on. I would advise anybody who is thinking of getting this phone to rethink as it is a waste of time!

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Reviewer: Nikita - UK
Date: 12th May 2008

What a load of RUBBISH! Two months old & everything has gone wrong on it, wish I had read all the reviews before buying it. I took it back to phones 4 you & they sent it off to be repaired but I then received a letter to say it was water damaged. Which is an absolute lie! Obviously so many things wrong with it they don't want to repair it. & on top of that they won't return the phone until I pay for the fact that the engineer has taken a look at the phone!

Here is just a few things that have gone wrong.

- Split keys (all of them).
- Memory card won't go in.
- Screen not working.
- Earpiece not working.
- Keeps freezing.
- Photos & music keep being deleted.
- Slow.
- Phone calls cut off.
- Memory card full (not! ).

The list goes on. The phones are still on the shelves & Sony have no intention of removing them. Something needs to be done about this surely it is against the law to sell something they are more than aware has so many faults. It's not exactly a cheap phone. My advice is DO NOT BUY THIS PHONE! You will be left out of pocket for a piece of junk!

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Reviewer: Harry Holmes - UK
Date: 12th May 2008

This phone was a bit rubbish at first because the front fell off it but anyway it has superb features & is altogether it is brilliant.

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Reviewer: Bex - UK
Date: 12th May 2008

I bought this phone a couple of weeks ago, & I have one thing to say.

It is the BEST phone ever. I had read the reviews & started to feel unsure, but seeming as I had a 2 year warranty with Sony Ericsson I thought it would be OK. I bought the red version which only came out three days before I bought it.

About the keypads cracking, Sony Ericsson have fixed the problem, my friends had the same phone when it first came out & the keypads certainly feel more sturdy, if you don't feel sure, then just try texting with your thumb, its actually a lot quicker!

I would recommend this phone to anybody. Its a great buy.

Hope this helped.

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Reviewer: Samiee - UK
Date: 10th May 2008

I Got This phone In Red Today With Orange & I Absolutely Love It! Get the Red One It Is So Gorgeous! I Wasn't Sure About Getting It Because Of All the Bad Reviews I have Read But I am So Glad I Did Now!

One Thing though, I can't Change the Colour Of the Lights On the Side Of Mine, Does anyone Know How Or Why I can't?

To anyone thinking Of Getting This, Just Go For It! I Hope This Helps!

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Reviewer: Dean Colquhoun - Liverpool, UK
Date: 9th May 2008

The worst phone I have ever bought I have sent it back about 4 times & every time I have had it back another button has come off I got it the day it come out & it was the worst thing I ever done I will never recommend this phone to any one I have got about 5 mate that have got this phone & there one is the same this phone is rubbish I think I will never buy another Sony Ericsson phone again because they way they speak to you when you phone them they said the first time I phoned well what do you want me to do about I was fuming they have had the phone more times than I probably have I am really upset with them.

Very unhappy from Dean.

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Reviewer: Samantha - Stokeee, UK
Date: 8th May 2008

Where to start. Had this phone since Christmas. Not a long time at all is it. The buttons have begun to crack, but so has everyone else's. A bigger problem to come.

All the top buttons (the Walkman button, the OK button, the left buttons & the right buttons) none of them work! You have to deeply press down onto the screen & press the buttons to actually make it 50% chance work.

The lights have completely gone out of the buttons & the side lights have gone as well.

The memory card slot is so hard to open. & the memory card always seems to come out of place. The back blue paint under the slide has all chipped & the back won't go on properly. Since I dropped it, ONCE.

Useless phone, my opinion is don't get it!

First few months I had this phone I thought everything would be perfect, nothing would go wrong! How WRONG was I. Total rubbish!

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Reviewer: Shannon - UK
Date: 8th May 2008

I've already wrote on this site saying how much I loved the phone. But I've got to say, it is the worst phone I've EVER had. I did have the grey but it got stolen & I was heartbroken. Then my mum & dad decided they would replace the phone. I got it in the white this time & wasn't over keen on the colour but decided to keep it. Anyway, I had this phone for another 3 months & four of the keys cracked 1, 3, 7 & the space button.

Also the big round button with the arrows & that. Then the space button stopped work altogether. When this happened I had every intention of sending the phone back on the insurance but decided I couldn't be bothered I just wanted a new phone because loads of my friends had the same thing happen to them & the insurance told them it couldn't be repaired. On the 3rd of May I went shopping with my mum because the night before I had seen the Samsung soul on the TV & when I looked it up on the Internet I thought it was amazing. I went into the Carphone Warehouse & asked about the phone. I had a play around on one & loved it. I got a really good deal in the end & even got a two GB memory card for nothing. I really don't recommend the 580 but the soul is brilliant!

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Reviewer: Anon - Essex, UK
Date: 8th May 2008

As I read through all the reviews on this mobile phone, I am beginning to get angrier & angrier. I got this phone for Xmas by my partner & after 2 months the buttons cracked & my photos kept disappearing, & the key were very slow to respond, 20 seconds to be exact. I took it back to the shop & it got repaired, 2 months later keys cracked again, so off it went again to the shop bearing in mind the shop is half an hour away by train. Came back but 2 months later for a third time the buttons have cracked, & the back button snapped & screen has fallen down. The Orange shop won't issue me with another model of phone, I was offered £25 off a new model, so you know what they can do with that £25! All I want is a phone that works, I have never had problems with Sony phones before, this has made me think about changing network providers & also reverting back to the Nokia phone's, which I've had no problems with in the past. Very disappointing, DO NOT BUY!

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Reviewer: Abeni - UK
Date: 6th May 2008

I bought this phone in November & to be honest with you I have had very few problems. The screen goes dark from time to time (as in pressing the buttons don't make the screen appear) but thats happened with all the Sony Ericsson phones I have ever had & all I have to do to see the screen again is slide it up & down or just press the play key a few times. If worst comes to worst I turn it off & turn it on again & it is fine. Recently though, the battery life has gone down a bit, but this might also be because I listen to music a lot.

Regardless, I consider all the above to be minor issues & still think the phone is excellent. I think I was extremely fortunate in getting one that has not been blighted by the cracked keys fiasco or other serious problems & I got mine off eBay!

The Walkman is amazing, sound is amazing, & the camera is quite good too. Stll can't figure out how to zoom though.

I love it, but because it really is pot luck if you'll get one that functions as it should, I am not sure I would recommend it to others. I would not suggest you buy it on pay as you go as many people are still having problems with theirs.

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Reviewer: H Davis - UK
Date: 5th May 2008

FAULTY PHONE! STAY CLEAR. THIS PHONE HAS A MAJOR FAULT WITH the BUTTONS CRACKING! It will happen after a few weeks. I HAD THIS HAPPEN & RETURNED IT TO PHONES FOR YOU. BUT AS THIS WAS HAPPENING TO SO MANY IT COULDN'T BE FIXED DUE TO LACK OF PARTS. I WAITED 4 WEEKS & GOT IT BACK STILL BROKEN. I ONLY GOT A NEW ONE AFTER GETTING TRADING STANDARDS INVOLVED! & YES MY REPLACEMENT HAS DONE the SAME! BAD NEWS!

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Reviewer: Hazel - UK
Date: 5th May 2008

I read all the reviews on this phone before getting it, & I must admit I almost didn't. Almost all the reviews talk about the buttons cracking & the phone freezing, but I have not had this problem yet. Touch wood. I spoke to the adviser in the O2 shop & asked about the buttons. I was told they have a new keypad which is more durable. This seems to be true. My phone is yet to freeze. Touch wood again LOL. The design is beautiful & I really like the coloured lights, which I had on my old phone & partly helped sell the w580i to me. Music quality is great & I absolutely love the fitness features built in. The phone is slightly slow to react when opening or texting but I soon got used to it & learnt to text a bit slower. After having the Z310i for over a year it was a welcome upgrade. To anyone considering this phone, but being put off by bad reviews, I suggest you give it a go. After all, the keypads have been made stronger & the phone is an amazing phone.

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Reviewer: Serena - UK
Date: 5th May 2008

I am thinking about getting this phone for my birthday in pink. Two of my friends have the phone in grey & blue.

One of my friends has a crack on the 2 key but you can hardly see this so it won't be much of a problem to me. Also the same person has marks on the back where the slider rubs the paint off. Still, my other friend has no problems so I think it's just about how well you look after it.

Me & my best friend are really looking forward to getting this phone (she is getting it in white) & hope we have no problems.

One more thing, my friend says you can't change the lights for when you're just on the menu & you can only change them for callers. Is this true?

Help me out please.

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Reviewer: Leanne - Newport, UK
Date: 5th May 2008

What a piece of rubbish phone I have ever has I have had the key pad repaired & this time after a reinforced harder keypad it was worse than before I had it repaired. What a joke I am taking this matter to court.

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Reviewer: Are.c - England, UK
Date: 4th May 2008

I got this phone in the new sleek red colour a few days ago so it isn't my full review (may review again in few months time). Compare to my last phone Siemens C65 which I been using over 3 years, this is a big improvement for me. It's a bit of a learning curve for me (button functions) since I so used to my old phone. I fully aware of the keypad problem but I assume since the red colour is the latest version, the keypad should hopefully be alright but I could be wrong. The keypad does look dodgy though.

My only problem that I got with the phone is that it seen the red version from Orange (got it from Orange shop) have remove the light option (to change the lights). I did read online it in menu, setting etc but it not there in the phone, nor the instrument booklet mention the light at all. This may seen minor but it really tick me off since the lights were one of the reason that I bought. If anyone from the UK also got the red version from Orange but got the light option, please let me know how to get or find it on the phone.

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Reviewer: Varuna - India
Date: 4th May 2008

Had this phone for 8 months now, not a single problem, never, I absolutely love this phone great music great everything. I guess the button cracking problem has been sorted out.

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Reviewer: Raq - Worcester, UK
Date: 3rd May 2008

I bought the phone literally 5 days ago & the keys messed up which I was very surprised about now I have replaced it for another & by reading the reviews am worried that it will get messed up again. I really liked the features on it but I feel like hiding it under my pillow for long last use as the reviews are so negative about the phone, which may possibly be correct.

I am using Sony Ericsson for the first time as usually I buy Nokia or Samsung, which with Samsung I have had so many problems with, this pone may not have as much features as Samsung but is better! I have never had any problems with Nokia as the 7373 was perfect, I really do hope that the keys or memory card don't mess up.

More or less it's a good looking phone!

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Reviewer: Jade Gill - Wales, UK
Date: 3rd May 2008

To stop buttons from cracking, slide the phone up (leave the buttons out) whilst charging the buttons get hot whilst charging the phone & getting so hot the buttons are cracking :) hope I've helped.

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Reviewer: Are C - UK
Date: 3rd May 2008

I bought this phone yesterday in the new sleek red colour so I not given it a full review, more like my first though after 24 hours I bought it (may give another review after a few months time).

Consider that my last phone was the Siemens C65 this phone is a great improvement to me since I have been using the c65 for over 3 years. It a bit of a learning curve for me to used since I so used to the buttons & function on the C65 (e.g. Return button was on the right but on the w5801 it on the left) but I will get used to it.

I fully aware of the keypad problem but I just guessing since the new red colour is the latest version, it hopefully shouldn't break. The keypad does look dodgy.

The two things that I found the phone annoying is there no clock when it on standby meaning I have to keep sliding it up which is annoying when on the move. The second & most annoying thing is that it seen with the Orange (got it from Orange) version of the phone, they remove the light effect feature on the phone (not the theme, I mean the option of changing the light). I did read that it in menu, setting & sound & alert there a light effect option but this is nowhere to be found at all in the phone & the instrument booklet didn't mention it at all. This really ticks me off because this was one of the reasons why I bought it. Anyone out there who lives in the UK & has got a red w580i from Orange do got the light effect, please let me know how to get or find it on the phone.

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Reviewer: Rhia - UK
Date: 3rd May 2008

This is the worst phone I have ever had to be perfectly honest. It always deletes my pictures & music. I can't get any of my pictures back, or videos, or music. It's always freezes. I have only had it a few months & I already want a new one because of how shockingly bad this phone is.

I give this phone 10 out of 100.

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Reviewer: Kk Mac - Scotland, UK
Date: 3rd May 2008

I got this phone for Christmas! & my mum bought me a new SIM but it wouldn't take it so I had to use my old one.

Everything was going OK but the buttons are not good! 3 of mines are cracked but I don't see the point in going to get it repaired because they might just break again! So this Christmas I am going to get a new phone (if it lasts until then)!

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Reviewer: Sony Junk - US
Date: 2nd May 2008

I have had my cool W580i for 34 days & now the speaker in the earpiece is all 'crispy' & distorted. I have to send it off for repair. I loved the phone up until yesterday.

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Reviewer: C - UK
Date: 1st May 2008

Hi I am thinking of getting one but the thing is I keep reading & all the time the bad pionts say it key pad keeps breaking. I really think it looks nice & my mate has one & she loves it but I love to text & listen to music.

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Reviewer: Marie Mcmullen - Manchester, UK
Date: 30th Apr 2008

I got this phone in October & I've got rid it. It was great for storing music & photo's & was very loud & I like the way the sides lit up when it rang, but I hated it because the buttons cracked (like everyone else's apparently) & I also had the problem of the memory card popping out of place, I nearly had a heart attack because I thought I lost everything, thankfully I realised but problems people have had I can share. It froze a lot I had to keep taking the battery off & putting back on. I have now got LG KF700 only come out a couple of weeks ago & I love it.

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Reviewer: Andrew Bucaro - US
Date: 30th Apr 2008

This is an awesome phone its very easy to use.

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Reviewer: Sophie Courtier - Dorchester, UK
Date: 29th Apr 2008

I had the Motorola PEBL as my Old Phone, & Found out, it was Utter rubbish.

I am researching loads about a new phone, & really wanted the W580i. After reading the Reviews, I am not So Sure. Yet, I really do want this Phone.

Can you Help me out? Any suggestions on a Neat looking phone, or if I should get this one? Help!

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Reviewer: Briony - Milton Keynes, UK
Date: 28th Apr 2008

IT'S ME AGAIN!

I have already posted a comment before, back in December. Now, since then A LOT of things have changed with this phone, but then again they haven't. FOR instance, when I last wrote, I was on my SECOND keypad. I am now on my FOURTH!

When I had it fixed for the third time & finally got it back after waiting ANOTHER 2 weeks, the buttons wouldn't work (AGAIN! ) It turned out the actual buttons underneath the fancy keypad was broken & didn't work. So I had to send it off almost straight away after getting it back for repair. This was the FOURTH time it had been sent off!

Carphone Warehouse said to me that they had made a new HARDER keypad, so I was like 'Ooohh thats great' & it was sent off for the 4th time to get a full keypad & buttons repair!

At first, the keys did feel firmer & I finally thought that I could use my phone without worry of the buttons cracking again. But to my surprise & horror, 2 days later, they started cracking, ONCE AGAIN! Astonishing!

So, this time I was annoyed & angry, because I am fed up of this phone cracking & breaking. Letting so many people down, I don't KNOW WHY it's still on sale! Anyway, so we went BACK to the shop, & they said, 'there's no point in fixing it again, we will just give you a list of phones & handsets that you can swop it for as a replacement.' So they have. I have the option between 2 Sony Ericssons, 3 Samsungs or 1 Nokia. But after this experience with my first Sony Ericsson, I think I'll NOT go for one of them!

People, this is just annoying & a waste of money. Listen, within 7 full months & a bit, this phone's buttons have cracked 4 times, the actual keypad has broken once, the paint on the back is wearing off, the battery is terrible & charge it every night, the play button in the middle is losing its colour around the edge & my on & off switch has sunk it.

& now, I have three more problems on my phone.

- the memory is saying its full, when it's not because I deleted a WHOLE LOAD of files this morning.

- Whenever I am mid doing something on my phone, the phone will freeze for about 2 seconds, go back to main menu, lights will turn from red to green & it will start violently & rapidly flashing changing from menu to start screen. After this is then stops & just goes dead. To get it to start back up again, I have to wait about 10 minutes before I turn it on & it actually works, until the next time it does it.

- the back has come off. & it PHYSICALLY will NOT go back on!? It's so weird & irritating. Yes it was my fault for dropping it, (it fell out my pocket) but the back should surely go on. I have tried, my mates have tried, my family has tried, the shop staff have tried & it just won't go back on. So I am forever making sure that when I do use it, the back doesn't come off!

This is NOT a good phone!

PLEASE PEOPLE DO NOT GET IT. It's just a waste of time. My mates got it after me, & ALL of them have had the same problems, (even problems with the Bluetooth & connection! )

DO NOT GET THIS PHONE. LISTEN TO the PEOPLE WHO ARE TELLING YOU FROM EXPERIENCE, NOT the PEOPLE WHO 'think it won't happen to their handset.' IT WILL, & YOU WILL BE ANGRY ABOUT IT, BECAUSE SO MANY PEOPLE HAVE WARNED YOU & TOLD YOU. DO NOT GET IT, WE KNOW WHAT WE'RE TALKING ABOUT. Don't follow the pretty design, FOLLOW the FACTS!

You've been warned by A LOT of us, listen to us ALL!

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Reviewer: Steph - UK
Date: 27th Apr 2008

Do not buy this phone, it was a disaster from day one, cracked keys, shoddy & cheap looking. Back to Nokia.

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Reviewer: Kiss - Swindon, UK
Date: 27th Apr 2008

I've had this phone since Christmas & nothing has gone wrong with it!
I've got the pink one, so the sides light up purple & my keys light up pink!
I love that when someone is calling me the sides go from blue to red to green!
Also the speakers go quite loud.

So over all I recommend it, I'll be keeping it for many years x.

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Reviewer: Blair Brown - Whiburn, UK
Date: 26th Apr 2008

Loved the look of this phone when it first came out & really wanted it. Once my contract finished I finally got it. Had this phone for 4 months & within 2 months the 3 buttons had cracked. Memory card cover kept opening & nearly lost card more than once. Slider also goes very stiff. Software also went weird & would not save messages to my inbox! Now has been sent away for repair & turned out that it cannot be repaired! Very upset & have ordered a different phone!

If you are considering this phone think very carefully. I would not have another one & it's more hassle than it's worth so I suggest you stay away from this phone! Four other friends have this phone & ALL have been sent away for repair.

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Reviewer: Tracy Spowart - Newcastle Upon Tyne, UK
Date: 25th Apr 2008

I bought this pink phone for my daughter in December 2007 when we got it home we found the back wouldn't come off (she wanted to put her contract sim in) so we took it back to Orange, they gave us another we had that 2 weeks & the buttons had cracked so back we went & got a third I was told if it went wrong again I could have a refund.

Guess what!

Yes you're right the phone went wrong after having it 32 days the buttons had cracked the number 1 button had fallen off & one of the bigger buttons at the top left of the phone was hanging on by a piece of thin plastic, I went back to Orange but they told me I couldn't have a refund as it was over the 28 days (yes by 4 days) they did offer to have it repaired but I refused as it was the third phone with faults.

So I got legal advice & put it in writing to the shop giving them 14 days to either refund my money or change it to another phone.

I heard nothing from them not a peep so I rang the Orange shop up & was told by the manager that it was being dealt with & we would be able to come to some agreement, did I hear anything NO, so I took advice again & put it in writing giving them 7 days or I would take it further, tick tock went the clock! I never heard a thing I rang the shop again & told the manager I wasn't happy & will be taking this further he then offered to send the phone away & she may get another phone but if I did it would only be the same as she has now which I didn't want or it may be repaired it depended upon what they said at the other end when they looked at the phone, I spoke to my daughter & she said she wanted a different phone, so I rang the manager back & told him no I don't want what you're offering, I will take it to court he told me that he would email the other end & see if she could have a different phone without the hassle of going to court, he rang me back today at about 5pm to say they had received & read the message but had not replied as yet & he would ring me tomorrow morning & keep me updated.

I don't want to take this to court but I will if I have to.

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Reviewer: Dramagal - London, UK
Date: 24th Apr 2008

I can't wait to get this phone I have read all the reviews but I am still getting it. I'll put it on guarantee or whatever you call it. Does the pink one light up from the sides? Please write back.

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Reviewer: Gavin - UK
Date: 22nd Apr 2008

Yep same problems as everyone else had this phone 3 months & the buttons cracked. Did read a review on here about losing the memory it's the memory card popping out just push it back in. I am now on a new replacement & if it goes wrong again I am going back to good old Nokia so come on Sony Ericsson sort these phones out please.

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Reviewer: Only Me - Birmingham, UK
Date: 21st Apr 2008

I ordered this phone yesterday but I've read most of the reviews & I might just return it as soon as I get it delivered. I really liked this phone.

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Reviewer: Chloe - Cardiff, UK
Date: 20th Apr 2008

I bought this phone I January & I has already been in for 4 repairs all of the keys have cracked twice the select button has cracked & fallen out & the camera has stopped working & the phone freezes frequently this phone is the worst phone I have ever bought I will not be buying a Sony Ericsson for a while I will stick to Nokia in the future.

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Reviewer: Hannah - UK
Date: 19th Apr 2008

I really wanted this phone until I read these reviews. It seems like almost everyone has some sort of problem with it, often the keys cracking which was happened to my friend who takes care of it. I have decided to get another one but I still want a Walkman because they are really good!

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Reviewer: Paul Callard - UK
Date: 16th Apr 2008

The keys crack! Sony Ericsson are not at fault here. They recalled the phones but certain retailers such as Orange ignored the recall & have continued selling them since knowing that when they break Sony Ericsson will repair them under warranty. The retailers want their money & who cares about the customer afterwards!

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Reviewer: Shahan Uddin - UK
Date: 16th Apr 2008

This is a great phone packed full with features including Walkman, shaker, & even a fitness application. It's perfect for the younger user's that are looking for a practical yet stylish phone. I've had it for 2 months & it's been best phone yet. Also for the price its great value.

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Reviewer: Nikki - UK
Date: 15th Apr 2008

I hate this phone. I got it on contract with O2 in September 2007. Since then each month I have had to send the phone back to O2 for a replacement. I have had 4 replacements due to the buttons cracking & parts falling off, admittedly the 5th replacement was because I broke my phone. After escalating my complaint to a manager of O2 they agreed that I can either send the phone back via a shop to be repaired or I can have a replacement, w910i. I refused to go to the shop, it was bought online not through a shop plus I do not have time, so took the offer of the different model, which should arrive tomorrow. But after reading the reviews of the w910i I am not so sure I will be happy with that.

Overall the w580i rubbish phone, not only happened to me but my mate also.

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Reviewer: Jenna B - UK
Date: 15th Apr 2008

Awful phone, it has broken in several places. Buttons snapped & broke. Don't buy it. Don't even think about it.

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Reviewer: Teresa - US
Date: 15th Apr 2008

For the first 39 days this was the best phone for my son. I had decided I looked it so good & worked so well that when my contract was up I would consider getting this one. Well that has changed now. The LCD behind the glass screen cracked on day 39 & since the Sony warranty is only for 30 days I am being told I can have them repair it for $175. They continue to say this is physical damage. The phone has not been dropped or physically abused. I am still in the process of trying to get to an escalation manager to get them to fix it. A friend of ours got the phone & within 10 days he had the same thing happen to him. I would not recommend this phone. It is expensive & the company doesn't appear to stand behind the problems with it.

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Reviewer: Fay Stanley - Huddersfield, UK
Date: 14th Apr 2008

I have had this phone for about 6 months now, & it has been unusable for about 4 of those months. The buttons have ALL cracked, & the phone seems to enjoy switching itself off whenever it pleases usually when I have to make an important phone call. The only way to get it back is to take out the battery & put it back in only to get a further two minutes use before doing the same thing again & receiving error messages on the screen saying sim card not inserted or similar, when the sim card hasn't been removed since I got the phone. I have reverted back to using an old Nokia till someone can get it sorted for me I am not going to settle for a replacement handset I want a different one all together. Sony Ericsson have always been really good for me & their phones are good for music which is the main reason I buy them but it seems that this phone likes to forget that my memory card is in the phone & therefore I can't play my music! & the slide becomes really stiff & gritty after a few weeks! Has anyone else had these problems apart from the buttons thing because I know everyone has dealt with that.

Bit of advice don't buy this phone it is a waste of money & time it looks good but it's not!

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Reviewer: Gihapon - Cebu, Philippines
Date: 14th Apr 2008

I think the cracking thing has already been resolved by Sony Ericsson, it's just a matter of taking care of it. I had this phone for 3 months now & I have no problem regarding the phone. It's the best phone I ever had. The picture is very good so as the music with mega bass it's pretty cool. The style is beautiful. Nice resolution. THUMBS UP!

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Reviewer: Alex - UK
Date: 13th Apr 2008

This phone is great. Don't listen to the other reviews, I have had the phone for 7 months now, & I haven't had to send it back, the buttons don't crack, the colours on the side of the phone are working, & when I do something, it always responds in about 1 to 3 seconds. If you treat it carefully, it will have no scratches for up to a year.

The only problem is that if you use it for a day, constantly, for about 15 hours, it will run out of charge. Don't LET THIS PUT YOU OFF THOUGH! It will recharge fully in about 55 minutes.

Probably the best phone I have ever had.

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Reviewer: Katee - UK
Date: 13th Apr 2008

Best phone Ever.

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Reviewer: Georgina - UK
Date: 12th Apr 2008

I got this phone about a week ago & it's been great! It is sleek & fashionable! So obviously I think it looks good! People have asked me that if you have the phone in your pocket & you are playing music does it just automatically shuffle your songs & NO it doesn't you have to hold down the Walkman icon & shake it! IT'S immense! Another feature I love about this phone is the pedometer! You can set it so it tells you how many calories you have lost & how many steps & miles you have done in that day! The picture for the camera is REALLY good! I thought it wasn't going to be that good but it was!

Overall I think this is a great phone & I would recommend it to anyone!

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Reviewer: Sha Sha - UK
Date: 11th Apr 2008

Do NOT get this phone. I had it 4 a month & after a call it froze on me & it switched off & it hasn't come on ever since! I spent £30 to get it rebooted but it still won't switch on. Every time I see this phone it makes me so angry!

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Reviewer: Jan - Cumbria, UK
Date: 11th Apr 2008

This phone must be the worst Sony have made! Got this phone for my daughter for Xmas 2007, it has just been sent off to get fixed for the second time because the buttons keep cracking. The phone has turned into a chameleon also as it decided that it was going to have 2 colours at the same time Orange one side & green the other. Come on Sony your letting yourself down big time. Don't WASTE your MONEY ON the W580i.

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Reviewer: La8 - UK
Date: 10th Apr 2008

I have the pink W580i & have only had the phone for 3 weeks, as a whole the phone is good. However, I have found a few problems with the fact that the phone freezes during games & has to be turned on & off again. The memory card pops out if I catch the top, & for some reason I cannot get the blue light to stay on. If I go on the music player the light will turn yellow. If I go back of it, it turns blue, but if I go back on the music player & off again the light stays yellow & the only way to change it is go back to themes & reset it. Is it just my phone or is it a design flaw.

Apart from those few things I cannot find anything else to fault it, I really like the shades of pink & overall I am happy with it.

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Reviewer: Lisa Stone - City, Bahamas
Date: 10th Apr 2008

The phone is a good looking phone but the buttons crack. I had to send it off after only a month of having it. When I finally got it back 3 weeks later all the buttons were fixed but the space button was really stiff & it doesn't work anymore. Also I had to send it off because one of my pictures came up in the back ground so I turned my phone off & it wouldn't turn back on or charge. I couldn't believe I had to wait 3 weeks & now it is playing up again. You should warm people about these phones before they buy them. These phones are RUBBISH so don't buy them or you might find yourself on here complaining as well!

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Reviewer: Judith - South Yorks, UK
Date: 9th Apr 2008

Same problems as everyone else including the worst customer service I have ever received in my entire life from PHONES 4 you. DON'T BUY THIS PHONE. DON'T DEAL WITH PHONE 4 you.

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Reviewer: Crissi - Chippenham, UK
Date: 8th Apr 2008

It is A Good Phone Especially If Your Into Your Music! I Have Had the phone Since December, & Was Warned By One Of My Mates That the Buttons Would Crack, & Now In March They Started To Crack 5 & 8 Buttons!

Other Than the Buttons, It Is A Good Phone!

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Reviewer: Aa - UK
Date: 8th Apr 2008

I have got this phone & it is really nice but I don't know how to change the colour on the side of the phone? I have looked at other peoples answers to my question & they say it is in settings, sounds & alerts, light effect but this does not work on mine I have tried & tried somebody please help! Thanks.

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Reviewer: Shazzie - Kingston, UK
Date: 7th Apr 2008

Me & my friend have bid for this Sony Ericsson W580i phone on eBay & are very excited to hopefully receive it. Our friends have it & they haven't had any problems with sitting on their phones neither the buttons cracking. I think it should be fine as long as you take good care of it meaning not putting it in your back pocket when sitting down. I recommend this phone to anyone, it is slim, stylish & sleek. It has good features & great for using in a busy everyday life. You can view your emails on it, I think. Also people say that you can't zoom in on the camera unless it is on VGA but that isn't a problem really because a phone is for texting & calling people so if you wanted to take a picture of something, then surely you should just use your camera!

The Bluetooth downloads the songs really quickly, I think. You can also download games from a computer using a USB cable. It comes in a good variety of colours such as pink, grey & blue, black & Orange & white & Orange. It has video player & video recorder. It has GPRS, even though I don't know what that is.

Other than that, I think this is the best phone & I haven't had an experience of it cracking even though I haven't got it yet but hopefully I won't have any experience in my time of using it.

I hope this helps people choose if you want this phone because if I was you I would get it.

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Reviewer: Daniel Pasha - UK
Date: 7th Apr 2008

I am with Oliver from Derby. Only have had this phone for 4 months, & two buttons have cracked, left & right buttons have become loose, left buttons do not work, navigation buttons are not working & also having Bluetooth problems. If you really want this phone I advice you not to buy it but buy the S500i instead which is basically similar.

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Reviewer: Karen - UK
Date: 7th Apr 2008

Where so I begin! This handset has been a problem since the beginning! Hence the low review percentages, I have lost patients with it all!

I first handed it in to get sorted because of the speaker being broken (making calls impossible), the keys being cracked, one of the navigation buttons coming lose & the memory card slot cover being broken, I had the phone only 3 months!

It came back & the speaker was still broken (CPWs fault not SEs) so away it went again. This time it came back & the speaker lasted all of 3 days!

It was time for a replacement handset (the fact that this took 3 weeks was again CPWs fault not SEs). This has now lasted 3 months & the screen has just broken as well as having some sort of software malfunction in which it switches off whenever it feels like it usually when your trying to use it!

Again I am getting a replacement but I am holding out to get a new model & not this one!

If your thinking of buying one, don't!

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Reviewer: Alex - Stockport, UK
Date: 7th Apr 2008

This phone is rubbish it keeps freezing (screen goes blank then nothing! ) only remedy is removing battery the back is nigh on impossible to remove with your bare hands. It looks OK features are fine for price but serious software flaw. I am leaving this feedback as 8 other people with same phone I know have same problem.

I have loved all my previous Sony Ericsson phones but this one has just been grief! Hopefully they will sort themselves out ASAP!

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Reviewer: Bub - West Yorkshire, UK
Date: 6th Apr 2008

Bought this phone for my daughter for Xmas had problems with phone crashing all the time been sent off for repair 3 times at last phones 4 you have come good & sent a new phone out hopefully the new one will be OK. I had it for 3 days now & everything OK, fingers crossed let everyone know if any problems.

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Reviewer: Lisa - Falkirk, UK
Date: 6th Apr 2008

Got this phone for Christmas! Only had it around 3 months & the buttons have already started to crack! Isn't a good phone to buy!

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Reviewer: Bobina - UK
Date: 6th Apr 2008

I got this phone in March, & it is a very good phone. Apart from in some areas, where if you are playing a song the screen will freeze & go black for a minute or so, but the buttons will still work.

Another thing I have just realised is, today my phone was in my pocket, & it was fine & I got a text so I took it out & looked at the text, & I realised that all my pictures, songs, videos, themes, etc, were all gone. It said that my memory card wasn't in properly & so I checked, & it was. So I switched it off then back on & after a couple of times all my pictures reappeared, but everything else hasn't, & I haven't dropped it or damaged it in any way that I know of. Can someone please get back to me on this?

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Reviewer: Wazza - UK
Date: 5th Apr 2008

I have just purchased a Sony Ericsson W580i & am so far extremely happy with the phone. It looks in my view stunning & the lighting effects are funky (especially in the dark! ) This is the latest W580i & therefore I have been informed that the key pad cracking has been fixed (fingers crossed! ). It feels solid enough & the features are great. Despite only owning my W580 for a few weeks I can only give it the highest of praise.

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Reviewer: Dot - Kent, UK
Date: 5th Apr 2008

Loved this phone when I first got it but had it for 2 months & the buttons started cracking. Took it to the Carphone Warehouse & complained I asked for a new phone but they said they could only send it off for repairs. Got it back 2 weeks later & all they have done is put a new keypad in it. Had it back for about 2 weeks now, nothing cracked yet but I am waiting.

Another problem is where the phone slides it has scrapped all the coating off at the back but now it has moved away from the back so you can see the inside of the phone.

However the features are good, camera is good part from not having a flash & zoom it's great.

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Reviewer: Bunny - UK
Date: 5th Apr 2008

How many songs does this phone hold without buying a memory card? I really like this phone I think I am going to get it on Monday in pink! Can't wait!

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Reviewer: Soap - Monchengladbach, Germany
Date: 5th Apr 2008

I just bought the phone today. I've had a fair trial with Motorola, & this was the only other available in store. My LG batteries always fail, & this was highly recommended.

Did I do the right thing?

The buttons seem fine, just need to be a bit more aware of what I am doing. But the reviews have got me worried, now.

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Reviewer: Suz - UK
Date: 3rd Apr 2008

I have had the Sony Ericsson W580i since the start of August 2007. There is a slight crack on the buttons on the left, but apart from that the phone has been fine.

It's an easy to use phone & I would recommend it.

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Reviewer: Gary Atkinson - Barrow In Furness, UK
Date: 3rd Apr 2008

I have had this phone since last August. It's been back to the Carphone Warehouse twice. Reading other peoples reviews I have the same problem. Keys cracked & also the first time as well as cracked keys the antenna had failed. I have stayed loyal to Sony Ericsson for my last three handsets but Sony get your act together. This handset clearly has some design issues & I wouldn't recommend anybody buying it unless you want a load of trouble. Many of your customers have the same problem with the cracked keys. My advice is to find an alternative to this handset.

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Reviewer: Oliver - Derby, UK
Date: 2nd Apr 2008

This by far has got to be the worst phone I have ever purchased! 4 months old & it's beyond repair! Never dropped it, never abused it, but all of the main keypad has cracked, the left hand buttons have fell off, cannot get the memory card out & the slider has become so loose you can see inside!

Have had some really good Sony Ericsson handsets in the past, well built & easy to use, but this has put me off! DO NOT BUY!

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Reviewer: Kirst - Hull, UK
Date: 1st Apr 2008

Well I haven't got this phone so I have put a 100% for them all! But I have wanted this phone for absolutely ages! A lot of people say that the keys crack & it breaks easy? Is that true? Does anyone have the urban grey is that one the same? I really want it! Can anyone help? Or can anyone recommend a really good, stylish, up-to-date one for me? Kirst.

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Reviewer: Ellie - UK
Date: 30th Mar 2008

I have this in white, & it's an absolutely gorgeous phone. It's very stylish & lightweight & I absolutely adore the lights on the side. I have had no problems at all with the buttons cracking or the phone freezing, & the Walkman plays music louder than my laptop does. The shake control is still quite fun to play with, & my friends all love the Track ID feature.

The only quibble I have is with the camera. No flash, & you can't use the zoom unless it's in VGA mode. However, it does take nice, clear pictures & if I want top quality photos I have a separate digital camera.

Overall, a good looking phone that has a lot of fun features & is really easy to use.

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Reviewer: Dan Curley - UK
Date: 30th Mar 2008

Very annoying. Buttons crack & you have to send phone off for 2 weeks to get it fixed. Also if you put your phone in your back pocket then this phone will annoy you as when you sit on it the phone will unlock itself & call somebody. This is because one of the phones shortcuts is previous calls & when it unlocks itself it will go into previous calls & ring somebody. Not good for credit.

However, if you don't put your phone in your back pocket & you are willing to send you phone away for 2 weeks a very good phone.

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Reviewer: Alicia - Zambia
Date: 30th Mar 2008

I am REALLY confused because I really want to get this phone because it looks good & has good features but everyone saying it breaks all the time can anyone help?

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Reviewer: Lisa Williams Clement - UK
Date: 30th Mar 2008

I have had this phone since December 2007 & I wish I had read these reviews before getting this phone. In the short time I have had it, 3 of the keys have cracked & the return key has frozen & won't work & also the centre up, down button won't go up.

All in all a bad time with this phone. Am taking it back to Carphone Warehouse & am going to demand a replacement not a repair as this is obviously an ongoing problem with this phone.

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Reviewer: Snb - London, UK
Date: 29th Mar 2008

I just got this phone it's really good. I really like it, I read the reviews on here but I still got it & it's great for now. I hope the buttons don't break or crack, so I don't use the buttons much. I have it in grey & I love the design & how its looks, I am happy with it so far.

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Reviewer: Ig Ogbonna - Lagos, Nigeria
Date: 26th Mar 2008

Its nice & slick. I recommend it for everyone that loves good things.

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Reviewer: Alex - UK
Date: 26th Mar 2008

This phone looks good has a lot of features but there is a problem with this phone!

When I bought the phone it seemed OK but after about a week it started to show problems. These included shutting down & then restarting saying insert SIM card when my SIM card was already in! Also when receiving & making calls it would freeze which is really annoying because I got charged for the calls & not being able to continue with them is a real pain in the neck. Even when I am listening to my music on this phone it jams on its own accord so I sent it back to Sony Ericsson for repair, a week later it came back, they said they had repaired it but didn't give the reason on what was wrong with it at this point I thought good my phone is back & now I might actually be able to enjoy using it however it was worst than before I sent it off! Great that's £4.50 spent to send it safely to Sony Ericsson wasted!

I wouldn't recommend this phone if you have the extra money then I would suggest you get a W910i as it is much better than this one or if you are low on money you could try to send this back to your vendor & get them to replace it with a model worth the same value or one worth less.

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Reviewer: Tracy - Isle Of Man, UK
Date: 26th Mar 2008

I am not commenting on the S500i as I do not own one but reading your reviews I will not be owning one! I have a Sony Ericsson W580i & oh what fun I have had with this phone, love the design & the technique of the phone but the amount of times this has been sent back to Sony with the keys cracking is a joke I got the phone in August last year with a contract shame on me because in the 7 months of having the phone I have had it to myself about 2 month if that & when you send it back its gone for at least a month to 2 month it's a joke & if Sony know that this problem is persistent they should do something about it & change the way of the keypad on the phone in the end they agreed to send me a brand new W580i so let's see how long it takes for this one to crack!

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Reviewer: James - UK
Date: 25th Mar 2008

I have now got this phone & I think it is amazing.
The features on it are absolutely brilliant.
The design of it is so stylish. I think it is absolutely amazing.

However, I have noticed how loose the buttons are. I am very concerned & I am praying they won't break. However apart from that I have no problems with this phone.

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Reviewer: Lucy Ox - York, UK
Date: 24th Mar 2008

Sorry for it been so long I just feel people should know that there is a serious problem on this phone.

I first got this phone in November I was really excited to get it because I was told it was a good phone. After about 2 weeks I noticed that a couple of the buttons had a hair line crack on them. I thought nothing of it & thought it was maybe something I had done so I took the phone back to the shop. They said they would exchange it but they didn't have any in at that time, which was fair enough. But they never told me they had all been called back. I then had 2 wait about 3 weeks to eventually get a new phone.

But once again within 2 to 3 weeks the buttons had cracked again so I took it back & got a new one, & once again they said the problem had been sorted. With my new one it got to 2 to 3 weeks with my new one & they don't crack so I thought well maybe they have sorted it. But no once again they cracked but unlucky for me after the 28 day. The only thing they could do was send it away.

My dad made a right commotion but no that's all they could do. We did go to another phone for you shop because of lack of customer service. My phone went off to be repaired but I had to wait 3 weeks for it to return.

6 days after getting it back the buttons crack. We were like this is past a joke. So we rang up trading standards & they advised us to write a letter giving them one last change to fix it properly & if they didn't & the fault reoccurred then they should give me a refund. I have not sent it in yet, because I will be left without a phone.

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Reviewer: Samiee - UK
Date: 24th Mar 2008

I Really Wanted This Mobile But After Reading the Comments I am Not Too Sure. What's It Like In Grey? & My Friend Has It & One Of Her Buttons Broke Too But I Think the Only Reason Your Buttons Are Breaking Is Because You Shut It When You Charge It? Please Can Someone Answer That? Thanks Because I REALLY WANT IT!

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Reviewer: Liam - Dumfries, UK
Date: 24th Mar 2008

The WORST PHONE EVER! I bought 1 & liked it but then I started to hate it then 3 of my buttons cracked I have now sold my phone & glad to get rid of it!

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Reviewer: Ellie - Brazil
Date: 24th Mar 2008

This is a very good looking phone because my cousin has it & I like it.

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Reviewer: Amit - Ghaziabad, India
Date: 23rd Mar 2008

My keys are cracked within 2 months & the colour is also fading down. But overall the phone is good. So use it, after all it is not the thing of life & death.

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Reviewer: Deadman - UK
Date: 23rd Mar 2008

I am on my 5th one now the first one broken within 2 days of getting it, my second one came back broken from O2, third one button broke, fourth one kept turning off & on on its own & number 9 turned it off & 3, 4, 5, 6, 7 & space didn't work now I had my 5th one for six week & had no problems I just hope I don't have no problem again this as gone on since last year.

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Reviewer: Bobbie - Madagascar
Date: 22nd Mar 2008

Got It Today & Fingers Crossed It Hasn't Broken Yet, So Far I am Quite Impressed. Great Music Player Compared To the Nokia 5310 XpressMusic Phone. It's Very Easy To Use & I Really Rate It. Get It. It Rocks.

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Reviewer: Mudun - US
Date: 20th Mar 2008

I love the phone I am getting it tomorrow I have been asking my mates about it cause they have the same phone & they say don't get it the keypad breaks to easily but I love the phone so much I have been reading these reviews & some people say yes they do break some people say it doesn't. I hope my luck is good, let's hope nothing will happen to the phone.

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Reviewer: Dalton Huskins - Pontefract, UK
Date: 19th Mar 2008

This phone is awful. The buttons have cracked within 4 days, so therefore I have taken it back & got another one but yet again the buttons broke but after the 28 day guarantee which I had with it. Also the phone is very annoying when trying to use it, the Walkman player constantly turns on as it is directly below the return button. The phone constantly freezes & turns off very annoying when in a rush. Also the slide mechanism on the phone breaks very easy it has become loose & I haven't even dropped it or pulled at it.

STAY AWAY FROM THIS PHONE! P.S. Disappointment Sony.

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Reviewer: Bob - UK
Date: 18th Mar 2008

I'VE HAD IT 4 MONTHS IT'S NOT BROKEN YET!

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Reviewer: Steph - Co Duram, UK
Date: 18th Mar 2008

Please don't buy this phone I had my first phone replaced (with a struggle! PHONES 4 you! Don't go there either.) My replacement now has 7 yes, SEVEN buttons that have broken, middle button keeps popping out too, not happy back to the shop yet again!

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Reviewer: Damini Jain - Leicester, UK
Date: 17th Mar 2008

The phone is excellent wanted it for a very long time. & now I have finally got it.

However, about a week ago I have noticed that one of my buttons is slightly unstable because a bit of it has broken.

I have had the phone for 1 month & it has been fantastic, but I think I am starting to see the down side.

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Reviewer: Polly - UK
Date: 17th Mar 2008

I got this phone two weeks ago & so far nothing bad has happpened LOL but the screen keeps going off but it comes on again if you hold down the M2 button on the top, I would rate this phone 8 out of 10.

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Reviewer: Stacie - Cornwall, UK
Date: 17th Mar 2008

All my mates have this phone. Now I have one!

I was really excited about getting one because everyone said they were the best phones going. None of my buttons have broke neither have any of my friend. 5 of them have it.

Overall the phone is great!

Only problem is there isn't any flash, minor thing though because the night mode is great. I recommend it X.

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Reviewer: Ms - Derby, UK
Date: 17th Mar 2008

I bought the white one from Virgin a week ago. The next day I read the reviews on here & got worried, so I emailed Virgin. They said they are not aware of any problems. I then went into the shop, & they said there was a software problem earlier this year, but that affected all Ericsson handsets, not just this one, & it was resolved 6 weeks ago. They said they're not aware of a problem with keys, but would replace it immediately within 12 months if a problem did occur.

Anyway, fingers crossed, mine has been fine so far. I know from experience that Virgin customer service is second to none, so I am hoping that the problems people are having are just down to Carphone Warehouse or Phones 4 you, which seems to be the case.

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Reviewer: Iceman - UK
Date: 17th Mar 2008

Sony Ericsson are aware of the problems with these phones & the keys cracking stay well away from them there is also a delay on parts for them so if you have one with cracked keys be prepared to wait a very long time for a replacement.

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Reviewer: Anthony Wright - Leicester, UK
Date: 17th Mar 2008

I got this phone in August 2007 from phones 4 you & within 28 days (which is their faulty returns policy) the keypads cracked took it back & exchanged it for another one. But after the 28 days policy this phoned also had the same problem, but this time phones 4 you wouldn't take it back, After months of trying to get an exchange I went to trading standards who composed a letter for me & I sent it to customer services within 7 days I had a telephone call from head office offering me an exchange which I took.

I got my 3rd handset in Jan 2008 & guess what this has also cracked have done the same thing & I am now waiting for the w610i.

Don't BUY THIS PHONE!

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Reviewer: Paul Wilkinson - Hull, UK
Date: 17th Mar 2008

I received my phone on the Friday, by the Sunday I noticed my bottons 3, 6 & the hash button had split, need to send it back, but I will asking for a different phone.

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Reviewer: Bub - West Yorks, UK
Date: 16th Mar 2008

Why does this phone keep crashing? This is now the third time I have had to send it off for repair since xmas. Never managed to use the phone for more than 20 days without it crashing & refusing to switch back on.This phone is a load of rubbish, don't buy.

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Reviewer: Hannah Morris - Caerphilly, UK
Date: 15th Mar 2008

After owning the phone for only two months the keyboard cracked & then the phone powered off & would not start up again. Authorised repairers confirmed component damage & said it was beyond economic repair. Sony Ericsson say this is outside the terms of their warranty so tough. Never buy this phone!

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Reviewer: Ben - UK
Date: 14th Mar 2008

I brought this phone in Oct 2007. The phone is great, easy to use & looks great. However as I think most people who have had this phone have said, my keys also cracked. This was no problem took it into the phone shop & they replaced the key pad. But this was not the end of the problems. The phone then started to turn itself off. Again I took the phone back & it was sent off for repair but upon its return the problem continued. If you want advice & reading other peoples reviews. Stay away from this phone.

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Reviewer: Sue Barry - Liverpool, UK
Date: 12th Mar 2008

Bought this phone August 2007, I love the phone however the keypad has cracked been in for repair 6 times & the camera software has also froze, very disappointed as could of been great phone.

Carphone Warehouse refuse to change the phone I have advised I will complain to ombudsman as Carphone Warehouse knew of the fault & sold the phones off cheap at Christmas knowing they had faulty keypads.

Will never use Carphone Warehouse again. Bad customer services.

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Reviewer: Natasha - UK
Date: 12th Mar 2008

I really do want this phone, although seeing all the reviews on here I am beginning to change my mind. My friend has this phone she says it is a brilliant phone although she has problems with the battery. I think I will stick to getting a different phone.

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Reviewer: Helen - Neath, UK
Date: 11th Mar 2008

Bought this phone in December 2007 by January the keys had broken I then took the phone back & still waiting, it's been 4 weeks now they told me it was faulty phone after 36 days of having it & to top it all they what me to have a secound mobile phone now, what rubbish!

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Reviewer: Darin - US
Date: 11th Mar 2008

Bought this phone for my son in mid February. Two weeks later the screen cracked & I have been told I need to make a insurance claim for a replacement. I am not a happy customer & after reading the review think we should have bought something else. Now I wonder how long it will be before the screen cracks again. Anyone have the plastic case for the phone? Wondering if that will help it last longer.

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Reviewer: Amy - Plymouth, UK
Date: 11th Mar 2008

I bought this phone in November & have just had it back for the second time from repair. The same problem it seems that a lot of people have had, a cracked keypad. If it happens again then I will also be asking for an alternative phone!

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Reviewer: Milly - UK
Date: 10th Mar 2008

IT WAS MY BIRTHDAY ON the 27TH OF February. I WAS GOING TO BUY THIS PHONE WITH MY MONEY!

I LOVED IT WHEN I FIRST SAW IT & I WAS HOPEFULLY GETTING IT THIS WEEKEND. BUT I have just READ SOME OF the review ABOVE & the BUTTONS CRACKING or SPLITING SEEM A BIG CONCERN. IT'S PUT ME OFF BUYING IT NOW, WHICH IS A SHAME BECAUSE BEFORE I READ THESE REVEIWS. The PHONE SEEMED PERFECT! & cool & I WANTED IT SO BAD.

I THINK I am GOING TO LOOK FOR ANOTHER PHONE.

P.S I have GOT A Sony Ericsson AT the MOMENT! & IT'S RUBBISH!

SO I am NOT GOING TO BUY ANOTHER, Nokia HAVE ALWAYS BEEN the BEST!

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Reviewer: Laney - Bristol, UK
Date: 10th Mar 2008

I liked the phone because of the design, I loved the fact it was a slide phone, as I have never had one of them before. It was a real girlie phone.

After about 2 weeks the key pad broke so I took it back to Carphone Warehouse & they gave me a new set, telling me it was a one off. 2 weeks later I had to go back because of the same problem & cracked key pad which didn't work, main key that stopped working was the space button. I took it back & yet again got a new handset. It annoyed me because I didn't want to keep going back. After waiting a month for my phone, & using a rubbish replacement phone, I got my Sony Ericsson back & was really happy, until a month later the screen stopped working, kept flashing & turned off. Took it back & it's been a month. Still don't have my phone back! Got the Sony Ericsson K850i IT'S AMAZING!

Thanks.

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Reviewer: Charlotte Hobbs - UK
Date: 10th Mar 2008

I got this phone 3 weeks ago & it's the best phone ever & I have done over 100 texts & the button have not cracked yet.

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Reviewer: Becky - UK
Date: 10th Mar 2008

I got this phone for Christmas its shocking my buttons have cracked the menu key has popped up the paint is coming off (can only tell in low light) I also dropped it where the on & off button is & the back came off & the on & off button popped out luckily I found it. Also the screen freezes & some of my pictures show up on the video preview.

I wouldn't recommend buying this phone as its plain rubbish.

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Reviewer: Claire - Edinburgh, UK
Date: 10th Mar 2008

Buttons have cracked three times & messages freeze all the time! Sometimes can't make phone calls! Awful don't buy.

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Reviewer: Sophie - Grimsby, UK
Date: 10th Mar 2008

I would not recommend anyone who is considering buying this phone to buy it as you will have it a short while then it will start to break. If I hadn't of been so silly & read the reviews before I got the phone I would of definitely of not got it. The keys crack so then you have to take it back to the shop & I got mine from phones for you & they don't offer any courtesy phones so it makes your life a whole lot worst. My keys have cracked twice now in the matter of weeks the women in the shop said it has got to happen three times before they can swap the phone. I think this is disgusting & Sony Ericsson should remove all the phones from the shops.

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Reviewer: Nuge - Belfast, Ireland
Date: 10th Mar 2008

At the start this phone looked very impressive & I was quite happy. My girlfriend bought me it for my birthday on the 2nd of January & it is now the 10th of March. In this space of time 3 of my buttons including the call, back & up buttons have ceased to function & 4 of the buttons have cracked.

I bought my phone from phones 4 you & after being told that it wasn't their problem anymore as it was past the 28 day guarantee I wrote to their head office. After mentioning the disgraceful customer services I received & the fact that they are intentionally selling a faulty phone they agreed to give me a full refund.

Worst phone I have ever had. Not worth the trouble.

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Reviewer: Skipper - Portsmouth, UK
Date: 10th Mar 2008

Had this phone for about 6 months & within the 1st month the keys had started to crack which didn't really bother me because you could only see the cracks if you look closely, the Walkman side of the phone is very good apart from that stupid shake control feature which would come on randomly & would change your song if you moved slightly it's such a pointless feature because if you want to listen to music while your moving then it would just keep skipping tracks apart from that the biggest problem I had was that after 6 months for no apparent reason some of the buttons stopped working I.e. The 2, 5 & 8 which obviously made it impossible to send texts or dial numbers but the thing which made me throw this piece of rubbish at the wall was that the open, close to answer or end calls stopped working so when you thought the call was ended it actually carried on, so my advice is that you stay away from this phone.

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Reviewer: Tom - UK
Date: 9th Mar 2008

If you are thinking of getting this phone, there IS a possibility that the keys crack (I would say 50 50 chance), I got the phone a week ago & it is fine. For now!

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Reviewer: Caz - UK
Date: 9th Mar 2008

I got this phone a while ago & one of my friends has had it for 6 months & it hasn't broken. I don't see why everyone is saying it cracks & so on, it only cracks because you're obviously not using it properly. It is an awesome phone & people who say it is bad are clearly not handling it like a phone, they're obviously playing rugby with it.

So overall I think it's a brilliant phone & I recommend it strongly to anyone thinking of buying it.

100% BRILLIANT!

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Reviewer: Mb - Gwent, UK
Date: 8th Mar 2008

I bought this phone for my daughter for Xmas, later found out just before Xmas that my local Orange shop stopped selling them as they were getting loads of complaints about freezing & of course cracked keys. I contacted Sony about this to check as I didn't want to give my daughter a duff Xmas prezzy. Was told by Sony that there was no problem with the phones & that they were not aware of any cracking key issues. I posted them a few reviews from here, they replied with all our phones are covered with a 24 month warranty, so they admit there was a problem but that they will fix it WHEN it occurs. I was told mine was from the fixed batch. On giving it to my daughter for Xmas, bought from phones 4 you within a few days the keys started to crack as did a few of her friends, I contacted p4u being told that an envelope for repair service would be posted out wouldn't supply me with a new handset as id bought it in November although it was only used at Xmas. All in all it took about 6 to 7 weeks from January to March to get my daughters phone back, not only is the phone shocking but also & especially phones 4 you are a terrible company to deal with. Their customer service & after care are disgraceful would recommend anyone wanting this phone to seriously look elsewhere, & also not to use phones 4 you they are terrible & have no idea about customer care, with them the customer is certainly not king.

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Reviewer: Gemma - Gillingham, UK
Date: 6th Mar 2008

This phone is rubbish I had it for a week & the buttons cracked no fault of my own! I took it back to my shop & they replaced it. The buttons cracked after about 2 weeks so I took it back again & the sent it away for a repair, 3 months! Again not happy at all!

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Reviewer: Nick - Spalding, UK
Date: 6th Mar 2008

Well I have had my 580i for several weeks now without any problems. The first thing I did was update the software via my PC & there are no problems with freezing etc. I think there are a load of stupid kids writing reviews on here who probably don't look after their things properly. Maybe I got a model from the latest batch but there is no sign of cracking keys.

I spoke to Sony Ericsson on the phone & they told me that the key problems were on the earlier batches & now they have changed manufacturer for the keypads, the faulty ones were apparently due to the actual glue used (it was setting too hard & brittle).

So for those of you, who have had other problems like freezes or other OS bugs, use the update service either directly by phone or via the PC USB cable. I am sure this fixes bugs etc.

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Reviewer: Carl Richards - Hull, UK
Date: 6th Mar 2008

I am going into the O2 shop in Hull today to return my daughters W580i for the third time. The main problems seem to be with the display & keys functioning intermittingly or not at all. The phone has been replaced once & repaired & software upgraded once.

I have been in touch with the Consumers Advice centre, who were very helpful. I have written a letter addressed to the shop manager asking for a refund or alternative phone. If I cannot come to an agreement with the shop staff, I will leave this for him. The letter template was downloaded from the Consumers Advice website. Watch this space for a further update!

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Reviewer: Joanne - Newcastle Upon Tyne, UK
Date: 5th Mar 2008

I am on my second phone, waiting for the third replacement to be delivered. The keypads keep cracking on mine. I have the grey coloured phone, my friend had the white one & hes had no bother with his.

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Reviewer: Luke Thorne - Derby, UK
Date: 5th Mar 2008

Shocking phone, buttons broke on second day, never dropped it & the screen is black, I can't see a thing. DO NOT BUY.

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Reviewer: Tom - Northampton, UK
Date: 4th Mar 2008

I got this phone about 6 months ago, & it seemed to be great. I soon noticed that one of the buttons was starting to crack. Now, all of my buttons are cracked, & everyone that I know with this phone has either buttons that are cracked or have simply totally come off. Also, the backlight of the keypad has seemed to break, as it no longer lights up under the 7 button or the STAR button. The camera on this phone is VERY good, you have the ability to zoom in very far, & I was impressed by the camera. I can only give a small percent for design as Sony Ericsson should have tested these infamous cracking keys.

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Reviewer: Tom - UK
Date: 4th Mar 2008

This Phone is appalling it is so fragile & it breaks all the time I have had the phone for 6 months & it has broke 4 times the buttons keep cracking & when one button has cracked if you leave it for too long it will fall out, I do not throw the phone about & I am not heavy handed with it I am careful with my phone & it is really bad it breaks so easy so if I was you & you are thinking of getting this phone don't its rubbish!

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Reviewer: Emily - Singapore, Singapore
Date: 4th Mar 2008

My dad bought this phone for me last year & until now it is still working well. Although the keypad is harder to use compared to my previous Samsung phone, but I still think this is a great phone. Overall it is fantastic!

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Reviewer: Megan Rigby - Salford, US
Date: 3rd Mar 2008

This is a brilliant phone, smart looking, got good features on it, but after a few months, it starts falling apart, my W580i I have had in since December. 1 to 2 of my buttons haven't cracked yet but there getting there, when I am ringing someone it seems a bit crackly, also the headphone, there Class to listen to but the ends fall off dead easy I have lost about 10 of them now & there not cheap to replace, I understand people like this phone. I have got to admit I do. Just some of the features, this phone shouldn't have been brought out until all the features were good, like the buttons. It's kind of ticked me off about the phone. Part from that Great phone. Not had any other problems, I recommend you don't buy this phone because of the problems but the looks are really smart. Good looks.

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Reviewer: Megan - UK
Date: 3rd Mar 2008

I bought this phone on Saturday afternoon & by Sunday night the 7 key was split in half!

It's really pathetic what's the point in selling a phone that breaks so easily!

I am getting a replacement as soon as I can because I love the phone to bits, but I am annoyed!

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Reviewer: David - UK
Date: 3rd Mar 2008

Martha, I was considering this phone myself & usually judge by reading a good cross section of reviews & trying out a friend's phone, however, I am a little bothered about the quite high amount of bad opinions on this one. There will always be a rogue phone in circulation & there will always be picky reviewers but this phone seems to be getting particularly comments, especially about the cracking keys.

I think I'll avoid this one & I think you should too, at least until you've had a chance to see one of your mates W580 anyway.

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Reviewer: Jordan Walton - Barnsley, UK
Date: 2nd Mar 2008

I Got this phone for Christmas & I had an instant problem getting my SIM card to work & then when I did the keypad buttons split in half & made it impossible to text with, the speaker got all dust & bits trapped in it & then became all distorted, then the button were the speaker is came out & the sliding mechanism was really easy to slide up & down.

& when I took it back to the Carphone Warehouse they have now had it for over a month & I am still no closer to getting my mobile phone back.

I would not advise buying this phone at all. Try any other phone but this one!

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Reviewer: James - UK
Date: 2nd Mar 2008

This is the best phone I have had I recommend people buying it if they like style easy handling & good graphics.

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Reviewer: Freddy - Toronto, Canada
Date: 1st Mar 2008

Worst phone I have ever had, the first one lasted me 2 months & the replacement last me 3 weeks, even with good care this phone is a disaster!

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Reviewer: Mandi - US
Date: 1st Mar 2008

I am wondering whether or not to buy this phone. Have looked around on many websites & the cheapest I have found with £10 credit has been £109.99. I'd like the pink one on Orange. The only thing I am worried about is this common fault with the buttons cracking. I have heard that this has been fixed but am still not convinced due to other reviews claiming otherwise. It looks so cool though!

Should I get this phone or the cheaper Nokia 7373? Please help!

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Reviewer: Kerry - Mansfield, UK
Date: 29th Feb 2008

This is the worst phone I have ever had, I look after my phones really well & they normally last me around 2/3 years but this has lasted 2 moths & I am already looking for a new one.

I recommend nobody buys this phone I will tell you all the faults:

The keys crack in half (within only one month of use).

The paint comes off (after only a month & a half).

The phone does not always read my memory card so this results in the ring tone or text tone changing.

If I don't use the phone at all, the battery lasts about 3 or 4 days, but as soon as you start to use it e.g. Phone calls, music player, texts, etc.

The battery only lasts a day sometimes even less!

The slide action on my phone is loose, as soon as I got it I took it back & complained about this but they wouldn't replace the phone or fix it.

The screen does not fit properly so dust & things start to get stuck in the side of the screen which looks really bad & won't come out.

The phone does not close properly as there is a huge gap between the bottom part of the phone & the sliding part.

The part under the sliding part is loose & moves very easily up & down.

On the back of the phone, the piece that you take off to get to the battery, that part is loose when you put it on.

The sim card is really difficult to get in & out, unless you have long nails then it is impossible.

The middle button is also a speaker but the problem with this is that there is an open space where dust & little bits get stuck.

The silver paint on the middle button is coming off after only a few months, you can tell this when you are in low light & you are using the phone.

ALL THIS & MOST LIKELY MORE, IS WRONG WITH THIS PHONE & I HAVE ONLY HAD IT FOR 2 & ABIT MONTHS.

THIS PHONE IS CHEAPLY & BADLY MADE, IT IS NOT WORTH the MONEY YOU WILL PAY AS EVERYSINGLE PART IS LOOSE OR BADLY FITTED!
I REGRET BUYING the PHONE

The worst thing about it is that Sony Ericsson should have recalled the item as soon as they found the keys cracking in half problem & they haven't but still they will not upgrade me or refund me!

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Reviewer: Alesha - St Austell, UK
Date: 28th Feb 2008

I got this phone for my Birthday & it is wicked I don't care what other people say. This phone is AWESOME.

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Reviewer: Lad - Liverpool, UK
Date: 28th Feb 2008

Brilliant phone although I am scared the keys will crack but I bet its just jealous Samsung payiny random people to say the phone wil lcrack because mine hasn't shown any sign of cracking.

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Reviewer: Martha - Lincolnshire, UK
Date: 27th Feb 2008

I want this phone for my birthday. Am I asking my Mum for rubbish am I wasting her money? My mate has it & she has no problems with it, but lots of people have. Am I asking for a rubbish phone?

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Reviewer: Lucas Thornley - Blackpool, UK
Date: 26th Feb 2008

Good Phone for Music. But if you like to text more than once a week then its awful. The buttons break & I now can't answer calls. I do not recommend buying this phone it would be a complete waste of money!

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Reviewer: Claire - UK
Date: 26th Feb 2008

I think this is a wicked phone, only thing I am having problems with is that even though I've got all the settings done properly, I can't recieve picture messages from anyone :S.

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Reviewer: Ivy Zheng - Viet Nam
Date: 26th Feb 2008

I am very disappointed with this phone. Sony is so bad.

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Reviewer: Mel - Keighley, UK
Date: 25th Feb 2008

Great phone, great features except after 4 months four of my keys have cracked, so I am sending it back. My advice to anyone is to not get this phone simply because no matter how well you treat it the keys will eventually crack.

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Reviewer: Tv - UK
Date: 25th Feb 2008

I adore this phone I am getting it soon all I think about is this phone LOL, can't wait, not worried about any problems, it rocks my mates got it too.

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Reviewer: Taylor - Stacksteads, UK
Date: 25th Feb 2008

I think this phone is great but the keys cracked after 4 weeks but I rung up Sony & they replaced it & now I have better keys that don't crack so if your going to by the phone NOW do its exellent & the new ones the keys don't crack!

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Reviewer: Sophie - UK
Date: 25th Feb 2008

I have had this phone for 4 months & the buttons have started cracking when I text, now the screen won't work when I slide it up & the Carphone Warehouse is saying it is a common fault & it can't be repaired & I will have a new one. I am not happy as I have never dropped it, treated it badly or anything I don't like this phone & the way it is designed. I would not recommend it.

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Reviewer: Sarah - Guisborough, UK
Date: 25th Feb 2008

I got this phone as a free upgrade from the K800i & wished I hadn't. I was silly enough to read the reviews after I'd bought it & when I read about the keys cracking I thought I'd bought the totally wrong phone & I was right. I've only had 2 weeks & the keys are starting to crack already & I don't thrash it about I just use it as I would any other phone. I find it very fragile & not very robust & if I dropped it I know it would break. The actual look of the phone is good & the features are OK although it could have done with a flash on the camera & better quality than 2 mp but it's OK for the odd photo. The sound is good & the memory but that seems to be all. I might sell my phone & go back to my old K800i which I find far better.

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Reviewer: Anon - US
Date: 24th Feb 2008

I am getting this phone but some of the reviews have put me off. Is it a good phone or is it not so good?

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Reviewer: Gemma - Birkenhead, UK
Date: 23rd Feb 2008

I brought this phone about a month ago. I haven't had any problems with it. It has a good design & many features such as a MP3 player, pedometer, radio & a USB cable (with software) so you can transfer music & images from your phone to your PC & vice versa. There's even a TrackID application which if you play a song to it, it comes back with information on the song. It also has the usual features such as Bluetooth, camera, games, alarm clock & calculator. The only problem I've found with this phone is that it has a poor battery life.

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Reviewer: Abi - Wirral, UK
Date: 23rd Feb 2008

I got this phone sometime in December & I went away with it over Christmas. The memory is good & the camera is good quality. But when I came home & realised that the 3 button had cracked & the screen did not fit the space it was meant to (there is a space at the top were the screen does not fit), & I was planning on taking it back to phones4u. When I did take it back they said it was a fault with the factory & I would have to send it off to London factory. I sent it off & 3 weeks later it came back with the button fixed.

On reading the other reviews here I see others have had the same problem. Around 3 weeks later I realised that the # button had stopped working completely. & I thought it was nothing & I didn't fancy sending it off for 3 weeks again. About a week later the phone made a cracking noise when I opened & closed it, also the screen flashes off & on as the wires may be loose. I have not dropped the phone once so this cannot be the problem. I am taking this phone back to phones 4 you as it was not the 1st time it has broken. It is a good phone but do not recommend this phone too anyone, unless you want problems.

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Reviewer: Zoe - York, UK
Date: 23rd Feb 2008

This phone is wicked when I got it, it was a bargain I have spent loads on latest phones that were supposed to be good but none has beat this phone so far. If you are thinking about buying it well what you waiting for its awesome, battery lasts ages & you can store loads of pictures, tunes & videos.

I love the way you can change the colour of the light it's wicked.
Well I have told you what I think of it, bye bye.

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Reviewer: Alex - Scarborough, UK
Date: 22nd Feb 2008

I adore this phone as I have had it since Xmas. However the buttons are close together making texting a bit slower. No problem with cracked buttons but my top main button has come loose but is cheap to fix. If your buttons cracked it's about a quid to get repaired from Carphone Warehouse.

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Reviewer: Jay - Bristol, UK
Date: 22nd Feb 2008

Really wouldn't recommend this phone to anyone. Breaks within a few months, e.g. The buttons cracking, resetting itself & the paint on the back around the camera wearing off. To be honest Sony Ericsson are probably going to have to spend more on repairs than they will make in profit out of the W580.

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Reviewer: Jade - Devon, US
Date: 21st Feb 2008

I really want this phone but I wondered if it is too expensive I think yes please tell me if think differently & why many thanks jade.

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Reviewer: Naya - Fareham, UK
Date: 21st Feb 2008

My friend has got this phone it's gorgeous I want it I am getting it in a week. I don't know why loads of people are complaining it how you treat the phone if you treat it roughly then you will have problems but if treat it how your supposed to it won't break.

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Reviewer: Milly - UK
Date: 20th Feb 2008

I think this phone is amazing! I got this phone thinking I shouldn't have because of the reviews but nothing has happened yet.

The camera is good. The battery life is excellent. The Memory on the phone is amazing. I recommend you to buy this phone. Kids would love the phone!

If you decide to get the phone don't mess about with it just in case something does happen. A PLUS from me! Hope I helped.

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Reviewer: Charlotte - UK
Date: 18th Feb 2008

Phone in general is good, lots of memory, looks great apart from the cellotape now holding the buttons on because they have all cracked.

Everyone I know who has this phone has the same problem, also it tends to freeze & turn itself off!

I wouldn't recommend the phone.

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Reviewer: Sarah - Kent, UK
Date: 18th Feb 2008

Have had my W580i Since 24th December & I love it, but on the 18th February the Number 1 button has a crack down the centre of it, it's not very noticeable but I know it's there. Am slightly annoyed but I am just going to leave it. If it gets any worse or any other buttons crack, I'll take it back to the O2 shop. Admittedly I have dropped my phone a few times, & my I knew about my friend's phone having cracks in the buttons, but I went for it anyway. I wouldn't recommend this phone, but the usability is great & the style is nice.

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Reviewer: Justin - Manchester, UK
Date: 17th Feb 2008

I just got this phone a week ago & it's the best I've ever had! I definitely recommend it!

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Reviewer: George - Oldham, UK
Date: 16th Feb 2008

I don't know what everyone is complaining about, I've had this phone now for nearly 5 months & not one thing has gone wrong with it. It's been brilliant!

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Reviewer: Shauna - UK
Date: 15th Feb 2008

I am getting it tomorrow but not sure I've made a good choice now with the button thing? What do you all mean by cracking they make a cracking noise or they like crack in half?

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Reviewer: Sophie Leskovac - Bradford, UK
Date: 15th Feb 2008

I think this phone is really good. I have had it since Christmas now & nothings gone wrong with it. It must be the way you handle it that's why it breaks. Great camera, loads of memory, music you can put loads of with the amazing memory it's got I would definitely get it. Well, I already have but I recommend this phone to people WHO WILL LOOK AFTER IT & NOT MESS AROUND WITH IT.

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Reviewer: Daiflame - Neath, UK
Date: 14th Feb 2008

I bought my wife this phone for Christmas, the design is excellent, it is very light & fits in your pocket nicely. The music package is good, even when used with the loud speaker. The only drawback is the camera, it is not that good, maybe because it has not got auto focus. Apart from the camera it is a very stylish phone!

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Reviewer: Ian Barry - Bradford, UK
Date: 13th Feb 2008

Bought for my daughter for Christmas & within 4 weeks keys cracked. Repaired but Sony Ericsson Customer Services is not at all interested. Phone now falling apart, DON'T WASTE YOUR MONEY ON THIS RUBBISH!

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Reviewer: Lucy - UK
Date: 13th Feb 2008

I have had this phone for 6 months now & thought it would last longer. It turns itself off & resets itself regularly, losing all my pictures. All the keys have cracked already as well. Don't buy it!

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Reviewer: Ryan - Newcastle, UK
Date: 13th Feb 2008

GOOD phone BUT FED UP TAKING THEM BACK ALWAY BREAKING BATTERYS rubbish BUTTONS COME OUT SCREEN CRASHES JUST don't GET ONE, BIG MISTAKE.

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Reviewer: Harry - Brentwood, UK
Date: 10th Feb 2008

I have had this phone since November last year & about 2 weeks later one of the buttons broke then after one by one each button started to crack & then the shake button stopped working & when I went to take it back it got a bit went & everything went wrong so I could not do anything I advise no one to get this phone three of my friends have it but one of them has not go it no more because there broke as well.

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Reviewer: T Harrington - UK
Date: 10th Feb 2008

I got this phone 4 days ago as it looks great & really light. The picture quality is brilliant, well as long as you keep the camera absolutely still otherwise you get ghosting. Before taking out a contract with this phone I spoke to the salesman about the cracking keys & he said that the new batches were OK so I went ahead but after a couple of days the space key started lifting & I am going back tomorrow to get a different handset, so disappointed with this phone as really liked the W850i previously.

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Reviewer: Amy - Burley, UK
Date: 10th Feb 2008

THIS PHONE IS annoying! IT GETS ON MY NERVES because I HAD to SEND IT OFF TWICE & ITS NOT FIXED YET I have HAD IT for ABOUT 9 DAYS IN TOTAL BECAUSE MOST OF the TIME I have HAD IT, IT HAS BEEN AWAY GETTING FIXED. I GOT IT ON XMAS 2007. IT FROZE ON ME! TWICE! BUT THIS PHONE HAS GOOD FEATURES & EASY to USE & IT LOOKS GOOD!

If you buy your phone off eBay. Get in touch with Sony Ericsson they can help you.

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Reviewer: Razza - London, UK
Date: 9th Feb 2008

This phone is great I have had it for about 4 months, the only problem with this phone is that the paint comes off in some places, it doesn't breakdown & I have drop it a couple of times, I don't know what people do to their phones.

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Reviewer: Lozzy - UK
Date: 9th Feb 2008

I got the phone in December it was good up until now.

The buttons have all cracked & the phone switches itself off & the screen just goes blank.

I wouldn't recommend this phone.

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Reviewer: Miss Hottie - Wigan, UK
Date: 9th Feb 2008

THIS PHONE IS A LOAD OF rubbish HAD IT ABOUT 6 months I might AS WELL AS the worst PHONE OUT OR NOT A phone AT ALL. I WOKE UP THIS MORINING TRYING TO TURN the PHONE ON & the SELECT BUTTON HAS EVEN BROKEN ON ME. ALL MY BUTTONS HAVE CRACKED EXCEPT Hash 0 & 9. & star BUTTON HAS HAD IT CORNER FELL OUT & ITS ON CONTRACT BUT I NEVER GOT INSURANCE BECAUSE I WOULD OF BEEN PAYING a lot more FOR A rubbish PHONE I GOT THIS FROM Carphone Warehouse & THEY won't TAKE IT BACK. EVEN THOUGH I have GOT MY guarantee ON IT STILL I have NEVER & I MEAN NOT ONCE DROPPED MY PHONE OR BANGED IT OR DONE DAMAGE TO IT. I HAVE HAD PHONES BEFORE & NONE HAVE BEEN THIS BAD EVERYONES GETTING the PHONE BUT WHY PEOPLE SAY don't LET THESE BAD REVIEWS PUT YOU OFF BUT YES YOU SHOULD the PHONE SHOPS WILL NOT know ABOUT THESE REVIEWS & WHATS HAPPENING TO the PHONE BUT won't LET THERE CUSTOMERS KNOW THIS the PHONE WHEN I WENT & GOT MINE WAS £285 ON PAY AS YOU GO & ITS DROPPED TO SO little OF A PRICE, you wonder WHY I THINK CUSTOMERS SHOULD BE ABLE TO CLAIM THERE MONEY BACK & IF NEEDS BE I am GOING TO FIGHT ALL the WAY TO GET IT BACK OR GET A DIFFERENT MODEL BECAUSE THIS JUST ISN'T FAIR MY PHONE FREEZES & IT won't DO anything FOR ME, MY UP BUTTON don't WORK, my CANCEL BUTTON don't WORK, MY BACK BUTTON don't WORK & MY SELECT BUTTON. Walkman BUTTON IS SLOWLY ON ITS WAY TO FAILURE & SO ARE MY SIDE BUTTONS IF YOU'VE GOT THIS PHONE I'D SAY TAKE IT BACK AS SOON AS POSSIBLE THANK YOU.

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Reviewer: Leon - UK
Date: 8th Feb 2008

Great phone I got it for my birthday & its brilliant although I have dropped it but it still works with no scratches so still perfect conditions & very strong phone I recommend IT!

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Reviewer: Tim - UK
Date: 7th Feb 2008

Rubbish phone. Freezes all the time, you can't answer calls unless you press the button a million times. Buttons cracked. That's just in the first 3 weeks. Don't BUY this rubbish.

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Reviewer: Anon - Liverpool, UK
Date: 6th Feb 2008

Phone was perfect until last month, buttons cracked & now the back button, up button & left bottom are completely broken! Can't do anything about it either as it was bought on eBay. Hopefully someone can repair it!

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Reviewer: Lisa - Telford, UK
Date: 5th Feb 2008

Why do they sell this phone I don't see that they would, mine has gone back about 3 times now through the buttons cracking & blank white screen, Bluetooth, camera not working etc. I would recommend not to get. I think they need to get the phone off the shelves & stop selling because this phone is letting a lot of people down because of it breaking all the time.

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Reviewer: Lady Lean - Manila, Philippines
Date: 5th Feb 2008

I just got my w580i last January 24, 2008 during my trip to Singapore & so far everything is OK. I really love it. The design, the features & the keypads are soft & so easy to use. I would certainly recommend this mobile phone! AWESOME.

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Reviewer: Lissie - UK
Date: 4th Feb 2008

Absolutely ridiculous, I have the same problem as everyone else on this phone! The keys! What's the point in buying a phone that breaks all the time!

Yeah it's had 1 or 2 drops but it's not because I have dropped it, 3 keys on mine have cracked! & the screen is now officially not working & the blue bit at the back of mine actually fell off as well!

Everyone is saying the only reliable Sony Ericsson's are theW850i & W810i. These phone don't break at all!

Carphone Warehouse are not doing anything to help either, very disappointed, don't get this phone!

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Reviewer: Tom - Aylesbury, UK
Date: 4th Feb 2008

I am sorry but, I totally disagree with most people here, I have had my phone for quite a while now & nothing has gone wrong with it, NO buttons cracking or freezing, so there are some phones that do work properly, but nothing wrong so far! Brilliant phone & even if it does break the shop will fix it for free!

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Reviewer: Shelly - UK
Date: 4th Feb 2008

This phone looks good but breaks too easily for the money, very unreliable & the most used buttons are likely to break. Becareful when buying this phone.

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Reviewer: Bub - West Yorkshire, UK
Date: 3rd Feb 2008

Just got my daughters phone back today after a month away, OK for 2 hours then screen went blank. Managed to get phone working again, but for how long. Wish I'd never bought the phone with all the problems that come with it. Becareful opening memory card cover. Managed to snap it in two when trying to open it.GRRR.

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Reviewer: Dylan - Hastings, UK
Date: 3rd Feb 2008

Hi, I got this phone yesterday & it's awesome I do worry as in reading all the reviews about it braking but as some people say it can be fixed. All my friends have this phone & none of them have had any problems but we will see. I strongly recommend this phone to a kid because it's cool hope I have helped.

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Reviewer: Andy W - Folkestone, UK
Date: 3rd Feb 2008

Had this phone since Sept 2007, call button sticks, repaired 3 times, finally they gave me new phone but after two weeks the button is sticking again!

Have notified Sony Ericsson but it appears to me they couldn't care less. Think this phone should be recalled & scrapped!

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Reviewer: Emma Jayne - Stoke On Trent, UK
Date: 2nd Feb 2008

I love this phone I have had no problems with it & I would advise anybody to have this phone the camera & video are good & the battery life is great, people who are thinking about getting this phone & see all the bad comments just forget about that & give the phone a chance I did & I love it best phone I have had.

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Reviewer: Ross Lindsay - London, UK
Date: 2nd Feb 2008

It's a really good phone! The features are great! The design is really cool! & the phone works for ages & ages! I would definitely get this phone!

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Reviewer: Hayley G - Lancashire, UK
Date: 2nd Feb 2008

This phone is rubbish. It looks good, it has great features but it's broke, within a month. Didn't get the phone insured, too late to take it back, the worst phone I've ever had & I hate it, now I'll tell you why.

- Rubbish battery life.
- Some of my keys are coming out.
- Phone had 17% battery, put it on charge, came back & the phone was off. Whenever I turn it on nothing happens, the screen is black & a red light flashes on the side.

People have read the reviews, there's a fault, yet people are still being charged £100 plus when something like this could happen, I am not willing to pay to get it fixed knowing it could happen again, I've always had Sony phones, this is my 7th one, but because of this (2nd Sony faulty phone) it's put me off them for life.

Do not get this phone unless you're someone who likes to be conned.

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Reviewer: Joe Turner - Harrogate, UK
Date: 1st Feb 2008

I am sorry but this phone is terrible. The battery charger has broken & it isn't in the guarantee, Sony ericssons there rubbish! What a waste of money!

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Reviewer: Me - UK
Date: 1st Feb 2008

It is a awesome looking phone but it breaks easily.

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Reviewer: Michelle - Oman
Date: 1st Feb 2008

The first day I got my w580i I loved it, liked the look because it was slim, camera is good, light, stylish, menu is easy to understand, good memory. But the people who have made reviews on this phone, made me un edgy to get this phone because of the phone cracking & the freezing, but in the end I bought it. I really liked it, but then there were the problems.

At the second week, it started freezing, so reviewers were right. Again the reviewers were right the buttons they do crack. The button for return on my phone cracked after two months so it doesn't really work & still, I don't know how to take out the memory card out, I just think I might damage the phone. & another problem was the slide, because in between the 2 parts of the phone dirt was collected inside, but I think you can get it cleaned at phone shops. & whoever reads this, trust the reviewers, the problems they say, do happen!

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Reviewer: Mitch - UK
Date: 31st Jan 2008

I have had this phone since November & the keys have cracked & the phone also keeps freezing. I have been to Carphone Warehouse & they will only repair the phone even though they said they were aware of the fault on this model. I have also spoken to Sony Ericsson & they will do nothing about it as they say they do not believe this to be a common fault. I feel this is unacceptable & I would not recommend this phone to anyone.

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Reviewer: Helen - Leeds, UK
Date: 31st Jan 2008

I got this phone last September & love everything about it, apart from the keys! One key on the keypad cracked in October, CPWH would only fix it, & so they replaced the keypad at the start of November, by the end of November a different key had cracked, I was very disappointed & again CPWH would only fix it, so early December the keypad was replaced again & on Dec 20th a key cracked! Now I am not mishandling the phone I just text more than use it to call, I always have done & never had anything like this happen with any other phone keypad, isn't that what you're meant to be able to do on a mobile phone? ! Now CPWH are looking into replacing the phone with a different model as I've had it break so many times. We'll see what they offer as a replacement!

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Reviewer: Laura - UK
Date: 31st Jan 2008

Love it! Great design, buttons a little small but it's a great phone!

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Reviewer: Laura - Birmingham, UK
Date: 30th Jan 2008

Phones OK, one of my keys cracked so far, camera quality is awful aswell not a 2MP. Lines down the picture & all sorts.

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Reviewer: Steph C - Edinburgh, UK
Date: 29th Jan 2008

First off a got this phone at the end of August 2007 within a week the keypads cracked phoned up O2 & they sent me out a new one no problems with that but 2 weeks later the rubbish phone does all the same rubbish again turning its self off when someone is phoning you also battery runs out easy, so O2 sends it away to get fixed send it back then again it all breaks. I phone O2 they told me if it happens again a can pick a new phone as I am on contract with them. Then ones again it has broke, phone O2 up & they tell me a have to just keep the same phone but they will send me a new one out a got my new one today (29 January 2008) so let's see how long it last for.

A THINK Sony Ericsson SHOULD RECALL the W580i AS THEY MUST HAVE SOME THING WRONG WITH the HANDSET. PEOPLE ARE STILL PAYING OVER £100 FOR THIS PHONE & AT the END OF the DAY ITS GOING to HAPPEN to THEIR PHONE To.

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Reviewer: Ski - Leeds, UK
Date: 29th Jan 2008

A couple of months ago I got the pink version of this phone. I had waited ages for it to become available in pink & was really pleased when it first arrived.

After just a day I was having problems with it, the battery was low although it would appear fully charged & then when I tried to charge it, it would just keeping cutting out. Luckily I am insured & a new one was sent out immediately, with the assurance it was a one off problem.

Since then the buttons did crack, & they were difficult to get used to, also the background would just change on its own, but they didn't bother me because I really liked the phone.

Then just recently, for no reason I can think of, a black line appeared across the screen, it kept moving so I stuck it out thinking it would disappear eventually, but instead after a few days the whole screen messed up. It became a dark green colour, unable to see anything.

This phone has been a disaster, I would advice any one not to get it, & not to be tricked by its attractive exterior! Can anyone advise on a similar phone that will not break constantly!

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Reviewer: Danielle - Scotland, UK
Date: 28th Jan 2008

My phone was absolutely great, until I realised two of the buttons were cracked, & it doesn't happen because you are rough with it, it is because there was a fault in the factory & Sony Ericsson demanded a recall, some shops just ignored it as it was coming up to Christmas & they didn't want to lose a profit, I want to get my buttons fixed because they fall off after a while. Anybody know who to contact? Also my memory card is no longer recognised? Occasionally it comes up 'format memory stick' so I enter my pin number, which comes up correct & says that the memory card is now formatted but then it is still unrecognised? Ha ha, I know this is an essay, apart from these two problems my phone is VERY good, the new batch has neither of these faults so thumbs up guys! :D.

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Reviewer: Katy - UK
Date: 28th Jan 2008

This phone is awesome. All my friends have it & it is great. Also I have found somewhere you can get it cheap & in PINK! Woop ONLY £95.

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Reviewer: Louise - Manchester, UK
Date: 27th Jan 2008

I bought this phone for my boyfriend for Christmas as I knew quite a lot of people who have it & thought it was great. It is a great little phone but three of the keys have cracked & I know four other people with the same problem, it appears that Sony have been so eager to get a phone on the market to rival the others that they made a great phone with cheap materials, it's really poor that a company of their size would have a product on the market that has been manufactured so poorly that it breaks within a few weeks, we're thinking of taking the phone back for a refund as although it can be repaired we do not know just how long it will last. Very disappointing.

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Reviewer: Cat - UK
Date: 27th Jan 2008

This is a good phone but after about a couple of weeks the paint starts coming off on the back were you slide the phone up. I still love the phone though & would recommend it.

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Reviewer: Shona - UK
Date: 27th Jan 2008

I've had it since October & it has already broken 3 times. The phone would often freeze, the number keys break easily & the screen is loose.

I wouldn't recommend this phone.

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Reviewer: Sarah - UK
Date: 26th Jan 2008

Are people really that silly that they still do not believe the keys on this phone crack. When 90% of the reviews on here say they do, just because one or two peoples haven't. Heavy handed fingers, how about normal texting, & light use, it wouldn't matter how you treat this phone it would still break!

On no other review will you find this problem, people with other phones must be heavy handed too, but then again maybe they have just bought phones that can actually withstand what they are purchased for use. Avoid, you've been warned.

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Reviewer: Maggie - Londond, UK
Date: 26th Jan 2008

I love this phone! It's my third phone & I mainly bought it because of the Walkman feature, but it's brought so much more than music! The video, photo & music dj is brilliant & great fun!

I've had no problems with the buttons or anything, but I don't text as much as some people. Another thing, the shake control is fine! There was nothing wrong with it, you hold down the Walkman button, & shake your wrist!

Also the battery life is really good. I've used this phone a lot, & I only charged it about once. I would DEFINATELY recommend this phone to anyone. Hope I've helped.

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Reviewer: Libby - UK
Date: 26th Jan 2008

I had this phone for Christmas & after 2 weeks of having it the number 3 key cracked & the next day every time someone tried to phone me, they couldn't hear me. I took it to the shop the next day & they said it would be 10 to 14 days. Then after 14 day they said it would be another 3 days & it has been a week & they are now saying it is to be another 10 days.

I know 12 other people that have this phone & four of them have broken. The front has come off one & the keys cracked in them all.

I really like this phone but I don't think that once it is fixed it will not break again so I am now going to buy a different Sony Ericsson.

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Reviewer: Steph - Cardiff, UK
Date: 25th Jan 2008

I've had my phone since October I was thrilled by it. After a few days it began to freeze. I have now found that the keypad has cracked. Orange have told me they are unable to do anything about it until the phone becomes unusable.

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Reviewer: Jacob - London, UK
Date: 24th Jan 2008

Some people talk the most rubbish I have ever heard. I had the phone for Christmas & there is no problem with it. The keypad only cracks if you have big fingers & press down hard. This phone is excellent & I recommend it. Don't listen to the others they are wrong. GREAT PHONE!

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Reviewer: Charlotte - Huddersfield, UK
Date: 24th Jan 2008

Got this for Christmas, great phone. Apart from 2 days ago 3 of my keys broke, not going to take it back though as they still work. Also every now & then it deletes all my pictures, usually they come back but not this time. It's a good phone, just has its down sides.

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Reviewer: Katie - UK
Date: 23rd Jan 2008

This phone is really good I got it for Xmas good on battery but the keys do crack mine have cracked & in time they fall out & you have to get them replaced the phone dose also shut down on its own & freezes for no reason it's a nice phone but I wouldn't recommend one.

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Reviewer: Lauren - UK
Date: 23rd Jan 2008

I love the style of this phone & how slim it is, I also love the Walkman music player! The only problem with this phone is the keys! I am now on my 3rd W580i as Orange keep sending out replacements & the keys have cracked on all of them! Although this is a gorgeous phone I would not recommend buying it due to the problems with the keys.

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Reviewer: Debs - Swansea, UK
Date: 22nd Jan 2008

I have given low ratings on this phone as I can't really comment on the features of this phone as I bought it for my daughter for Christams. I had difficulty in getting it as it's so popular, now I am sorry I got it.

on Christams day the shake feature of the phone would only work when it wanted to & the 0 button needed a lot of pressure applied to make it work, I took it back to the shop who agreed to change it as it was within 28 days & replace with a new one, sadly when we got to the shop with the box & everything it came with they didn't have any in stock, by this time the phone wouldn't even power up. I was told they could order one for me & it should only take a few days. The day before the 28 days were up my daughter was taken into hospital, I nearly broke my neck trying to get to the shop to get a refund as I had no phone call telling me the phone was back in stock. My daughter was thrilled when I returned to the hospital with a new phone but, her happiness didn't last long the buttons are now snapping so I am off to get a refund tomorrow.

I would advise anyone against buying this phone, the features might seem good but sadly this phone seems to be blighted with problems.

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Reviewer: Maddz - US
Date: 22nd Jan 2008

Well, I got this phone as a new year's present from my parents & there are only a few cons.

- the grey ones are hard to find so I got a white one.
- the M2 cards are hard to find unless you get the white one at best buy because it comes with it.
- the M2 cards are held in by this flimsy little piece of plastic.
- the number buttons are really small & its takes about 3 days (not very long though) to get used to this.

I used to have the Sony Ericsson S710a & compared to that, this is AWESOME!

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Reviewer: Mike - Manchester, UK
Date: 22nd Jan 2008

THIS PHONE IS rubbish I HAVE HAD IT SINCE XMAS & the BUTTONS BROKE EVEN the CANCEL BUTTON I GAVE IT A CHANCE BUT NOW I am GUTTED, rubbish PHONE, don't BUY IT ITS LIKE A TOY OUT OF A HAPPY MEAL just rubbish CONDITION BREAKS IN A DAY, NOT A GOOD PHONE IN A WAY just rubbish. HOW you CAN PAY that MUCH FOR SOMETHING that BREAKS IF THEY MADE IT STRONGER IT would BE the BEST PHONE OUT FOR that PRICE.

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Reviewer: Anon - UK
Date: 22nd Jan 2008

I am getting this phone in 2 week & I can't wait it looks cool.

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Reviewer: Newbie - UK
Date: 22nd Jan 2008

Don't buy this phone, I bought one last year. Had it since November & already the number 5 key is broke, it's very loose on the right hand side & the screen is also loose.

Great features but it's been badly made. Thanks.

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Reviewer: Ellboss - Leeds, UK
Date: 21st Jan 2008

It is really good, I am saving up for one.

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Reviewer: Ryan Hale - Farmborough, UK
Date: 21st Jan 2008

I got it in blue & love it, it rocks.

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Reviewer: Bub - West Yorks, UK
Date: 20th Jan 2008

Got this phone for my daughter for Xmas. Great phone she was really pleased until screen froze 9 days after Xmas. Took battery out & re inserted, nothing but a red light on side when trying to switch on again. Unable to fix on site at Carphone Warehouse & it's been there 2 weeks, been sent to central repair centre. Promised it will be back in 2 weeks. I can't see that happening though. Think it will probably be a new phone, but you never know.

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Reviewer: Me - Cardiff, UK
Date: 20th Jan 2008

I WANT THIS phone BUT HAVE BEEN PUT OFF BY ALL the BAD REVIEWS ON CRACKING KEYS. HAS THIS PROBLEM BEEN RESOLVED YET? PLEASE WRITE BACK, NICE ONE.

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Reviewer: Dean - UK
Date: 19th Jan 2008

Hi guys, I think this mobile is great for videoing capabilities, really clear picture quality.

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Reviewer: Gabyy - Leicester, UK
Date: 18th Jan 2008

This phone takes the mick I swear! It feels so tackey & when you buy it, it comes without the back on it & it took me ages to get it on. Everyone says the buttons crack, but it hasn't happened to me YET! I have only had it since Christmas & already the top half is un even to the bottom when it is closed.

On New Years Eve when I tried to play my music it said playback failed & that I didn't have any pictures & whenever I tried to take a picture it wouldn't save. So I went on master reset where turns off the phone & then turns back on again, but you lose all your contacts, pictures, music, messages & all that. It was alright after that for a while but then last week it did it again, so I tried just turning off the phone & then back off again, it was okay then until last night when it happened again so I turned it off & on again & then it was alright, but then today it happened again so I did the same but after about 3 minutes it happened again & it kept doing it. So I am going to take it back.

& I realise I am writing an essay now so am going to stop, but trust me don't buy this phone its rubbish!

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Reviewer: Charnelle - Leicester, UK
Date: 18th Jan 2008

I have had the same problem with this phone. After about a month the buttons cracked & about a month after the lights had kind of broken as one was purple & the other was blue. I tried to take it back today & because I was over a month, Orange had said take it to Carphone Warehouse. They were useless & won't take the phone back to change the keypad! I have to pay £45 to have the keypad fixed because apparently I have tampered with it!

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Reviewer: Marc - Rotherham, UK
Date: 18th Jan 2008

This phone is the best I have ever had & its great.

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Reviewer: Luara - Townworth, UK
Date: 17th Jan 2008

OK. I haven't actually got this phone but my friend has. So I am doing this for her =).

Alright, great design, it's sleek I was going to get it. But then things started happening on her phone, the keys cracked, it froze & so on.

Well I ended up getting the Nokia 7373 & IT'S FAB.

Don't get this to change your mind.

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Reviewer: Martynas - Vilnius, Lithuania
Date: 17th Jan 2008

Help me please! Has this phone got a voice recorder? Sound recorder & voice recorder it is the same? Thank you for answers.

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Reviewer: Tom - Ipswich, UK
Date: 16th Jan 2008

Absolutely fantastic phone! I was really surprised with it. There is absolutely everything you need & I recommend it.

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Reviewer: Leah - Hoylake, UK
Date: 16th Jan 2008

I have had this phone since Christmas & I have had no problems with the keys what so ever, a bad thing about it is the camera has no flash & if you want to take a normal picture you can't zoom in, you can only zoom in on certain camera features, I love the luminous lights & the shake feature, the music can be played quite loud & you can have probably up to 100 songs, the battery lasts about a day, but I listen to music on mine for about half an hour so it could probably last longer. I wouldn't buy this if I was a heavy texter because the keys are a bit fragile other than that I think the phone is great!

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Reviewer: Charlie - UK
Date: 16th Jan 2008

Truly brilliant phone other reviews say the buttons aren't great but their perfect nothing wrong with them & the personal trainer is spot on, it's absolutely awesome. The camera is good quality as well.

Overall absolutely BRILLIANT phone.

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Reviewer: Marc - Rotherham, UK
Date: 16th Jan 2008

I don't know why people are saying this phone is rubbish its great I got this phone last week & I have been texting all the time & no keys have cracked this phone is definitely a must buy.

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Reviewer: Sarah - UK
Date: 16th Jan 2008

Afraid so, more cracked keypad stories. Keypad cracked within a month (I am an infrequent mobile phone user! ). Returned to shop, they sent off for repair (surprisingly they reckoned they hadn't heard about anyone else having a similar problem). A month, yes a month later, I got my phone back with new keypad. Two weeks later, the keys are all cracked again. Everyone I speak to who knows someone with this phone reports the same fault. Don't say you weren't warned. I am using my old mobile now as it was far better.

Also the camera is rubbish.

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Reviewer: Coral - Ipswich, UK
Date: 15th Jan 2008

I love this phone to bits my boyfriend brought it for me when it first came out. It's very nice to look at & is a very good phone BUT I regret buying a couple of days after it came out as I found out 2 weeks later that all my buttons had broke, they fixed my buttons & it just happened again. So I am now looking for another phone to buy. I wouldn't advise anyone to buy it.

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Reviewer: Chaz - UK
Date: 15th Jan 2008

I've had this phone since Christmas 2007 & already the prongs on the battery charger & the headphones have snapped off, it also turns off in your pocket because the switch is right on the top of the phone. Another fault with the phone is that the memory stick cover opens & then the memory stick falls out!

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Reviewer: Allen - UK
Date: 15th Jan 2008

Never got to use it, the often mentioned insert SIM message prevented me seeing anything other than the lamentable demo mode.

I spent 1.5 hours on the phone to O2, arranging for a replacement, then querying where the replacement was, to be told that they had withdrawn it from distribution due to quality concerns, I am so unimpressed, you would not believe it.

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Reviewer: Kathryn - UK
Date: 15th Jan 2008

This phone is the best I have ever had. It has got really good features including the shake mode on the Walkman, it is brilliant! I took the phone back because of broken keys & I have now received my phone with a better key pad which is much better, the service was very good at the phone shop & Sony Ericsson were also good! Don't let that put you off if you are thinking of buying it because it was only a small problem! Best Phone Ever!

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Reviewer: Charlotte - UK
Date: 15th Jan 2008

I have had the w810i for about 3 months now & the music on it is great because you can get up to 500 songs on the phone.

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Reviewer: Mima - UK
Date: 14th Jan 2008

So far its a good phone :), no proplems it's slow though x.

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Reviewer: Rayanah - US
Date: 14th Jan 2008

So I got this phone for Christmas & 4 buttons have already cracked. I love the phone but the button cracking is a big problem. I text a lot, over 1000 messages per day & the cracking buttons is getting old fast.

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Reviewer: Concker - Peterborough, UK
Date: 13th Jan 2008

I think this is a very good phone if your worried about fitness & fashion but people who text a lot be warned because the buttons do crack!

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Reviewer: Luke - UK
Date: 13th Jan 2008

Hi ya, I have had this phone since November 2007 & I am already bored with it. The battery don't last very long (because of the lights) & if you don't like predictive text messaging then this isn't the phone for you my finger aren't very big but I still find it a struggle to with this phone. I am now already going to pop into another phone shop & do a trade in for an upgrade because I am so. Bored with it & it's a right pity it has no flash! But apart from that it is OK. THANKS FOR READING.

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Reviewer: Amy - Dudley, UK
Date: 13th Jan 2008

You can turn the lights off yes :). I love my phone its great the only thing that winds me up is when you slide it down it doesn't clear what's on the screen & on my last phone it did. That's the only down side for me & my buttons haven't cracked yet.

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Reviewer: Paul - Nottingham, UK
Date: 12th Jan 2008

DO NOT BUY THIS PHONE. It is the worst phone I have had in my life. 2 days after I bought it the keys started cracking although it was still usable. 2 months later, all keys are cracked, some of the keys do not work at all & the phone feels loose when you slide it up.

Under no circumstances buy this phone. If I'd listened to the reviews on here then I wouldn't have bought it. RUBBISH!

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Reviewer: Fred - Burrington, UK
Date: 11th Jan 2008

It is great & I love it, so thank you for making it.

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Reviewer: Sarah - UK
Date: 11th Jan 2008

I first got this phone in November for my birthday, after less than 2 weeks two of the buttons on the keypad had cracked. I then got a replacement phone & after 2 weeks another key had cracked. I had not misused the phone or been heavy handed with it, for all those who say it's the owner's fault it is not, these phones are FAULTY. Customer service from Carphone Warehouse has been shocking, & after a long battle they finally agreed to exchange for a different handset, funny though as I just thought that was my statutory right anyway. This phone has good features granted, but camera has no flash & the build quality feels flimsy & I doubt would withstand being dropped. Avoid this phone & don't rely on the newer versions being better until there is evidence of it!

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Reviewer: Emma - UK
Date: 11th Jan 2008

I bought this phone in pink in October 2007, 3 weeks later 4 buttons had cracked on it & I took it back to the shop & got it exchanged. I was told this was a new batch & had been made with different materials so it was unlikely to break. Just 2 days ago I found 3 cracked buttons & took it once again back to the shop but they have none available & will contact me when they do. I also called Sony & was told by & uninterested member of staff that it had not happened to any other W580i! Which I know is a lie!

On the whole I love the phone, loads of great features on it & looks really nice, so I am pleased with it. If only the keys didn't crack it would be fabulous!

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Reviewer: Me - UK
Date: 11th Jan 2008

LOVE this PHONE MAN! Best phone I have ever had. I definitely recommend it!

One bad point, it hasn't got any flash on the camera. Apart from that, nothing is wrong with it!

I have heard about keys cracking but mine isn't & I have had it for about 4 weeks. BUY THIS PHONE IT IS GREAT. X

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Reviewer: Laura - UK
Date: 11th Jan 2008

Hello can anyone help me chose between the w910i or the w580i. The reviews on the w580i seem much more positive in comparison with the new w910i. There seem to be many faults. X

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Reviewer: Shelly - UK
Date: 11th Jan 2008

Whatever you do, do not get this phone it is terrible nine of my friends have had one & guess what all nine have broken in different ways, keys cracking buttons not working, unable to text whatever anyone does do not get this phone or any Sony Ericsson phone all of the nine people have different types of Sony Ericsson & they have all broken don't put your money on one lasting. Samsung g600 best phone ever & very creative features.

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Reviewer: Sam - UK
Date: 10th Jan 2008

This phone was brilliant at first. I got it for Christmas & was on it none stop. Recently my phone has switched itself off & would not come back on. I did eventually after a lot of aggravation get my phone back on. But since then it has gone off several times & the last time it went off my screen would not come back on. My Walkman still works but I cannot look at what I am viewing on my mobile. This is really disappointing because apart from this minor problem then phone would be brilliant. Rather disappointing I would say.

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Reviewer: Hannah - UK
Date: 10th Jan 2008

Does this play WMA tunes?

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Reviewer: Lucy - UK
Date: 10th Jan 2008

Please can someone tell me if you have the PINK one, can you change the call lights & if yes how?

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Reviewer: Miranda - Peterhead, UK
Date: 10th Jan 2008

I think this is a brilliant phone. The buttons are a tad small especially if you have big fingers, but it's really good phone.

It's nice & stylish & even though it's not the newest phone all my friends think it's a funky phone, & they have all the latest ones.

The shake control is okay, considering that if you hold the Walkman button & shake it, it changes, but if you press it once & leave it, it just randomly plays it, which is good.

No problems so far, so it's a really good phone, I would recommend it.

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Reviewer: Jenni - Ireland
Date: 9th Jan 2008

This phone is small, has good features & is extremely easy to use.

After having it three months it broke, the phone refused to turn on, & a red light kept on flashing at the side whenever attempted. I sent it back to the manufacturer who were not able to fix it & despite having insurance with the Carphone Warehouse they have not & will not issue me a new phone. I have now been waiting a month for them to cooperate.

I also overheard some members of staff in the phone store complaining that too many of these phones were been sent back & that there seems to be a software fault in them. I would not advise this phone as they do not last.

Lastly the enamel on the buttons rubs off very easily, I wouldn't say I text loads yet three of the buttons had completely worn away after just a few weeks.

Avoid this phone regardless of good features & I wouldn't recommend the Carphone Warehouse insurance to anyone, their policy isn't good & they are very unhelpful.

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Reviewer: Zoe - Gillingham, UK
Date: 9th Jan 2008

This phone is the biggest load of rubbish I have ever purchased! I had it 2 days & the key pads cracked. I also have to charge it every day & it's constantly crashing! I have nothing but problems with it, I have sent it off for repair twice already & I have only had it 2 months! It's a very stylish looking phone & has some good features but DO NOT BUY IT, you will just end up wasting your money!

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Reviewer: Rob - Salford, UK
Date: 9th Jan 2008

The PHONE IS FANTASTIC I have HAD IT NOW FOR A WEEK & the BEST THING IS I DIDN'T PAY FOR IT, YEP THATS RIGHT I GOT IT FOR FREE!

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Reviewer: Katie - UK
Date: 8th Jan 2008

Love it.

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Reviewer: Natasha - Cardiff, UK
Date: 8th Jan 2008

Hey people! I have just popped on this website to see what reviews have been made about the w580i. I had the phone in pink for Christmas as a gift. I have been experiencing problems with it since the first week. I must admit these problems may only be on your mobile phone, but I have read most of the reviews on this page & most of them seem to agree with me.

Why you shouldn't buy this phone!
- Memory card slot is not easy to open.
- My Buttons 1, 2, 3, 4, 5, 6, 7, 8, 9 & # have cracks straight down the centre of them.
- My # key is temperamental & doesn't always work, which is quite important in order to do a space in a text message.
- No flash on Camera.
- When you slide the phone open, the screen takes some time to load & catch up.
- Battery life is not the best (I have had to charge it fully everyday, for it to last for 15 hours.

Otherwise the phone has a lovely shape to it, & is easy to use. My pink one looks very nice but the fact that it's not practical puts me off.

I am going to have to send mine back & choose a completely different phone. I might buy this phone in the future if they improve the specs on it.

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Reviewer: James - Plymouth, UK
Date: 8th Jan 2008

Great phone easy to use & very stylish.

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Reviewer: Kirstie - UK
Date: 8th Jan 2008

To people who have the phone in PINK! You cannot change the call lights with Orange, don't know why. Overall it's the best mobile I have ever had. I take it to school every day, but I put it on charge every night in case I need to contact somebody.

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Reviewer: Jack - UK
Date: 8th Jan 2008

I love this phone but the only problem is that I accidentally change the equalizer on my Walkman & don't know how to get it back to normal.

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Reviewer: Sarah - Canada
Date: 8th Jan 2008

Generally a good phone. However, I bought it 4 months ago, within a couple of weeks the buttons broke, so I sent it in, & I got it back. This time they lasted a while longer, but they broke AGAIN. I am sorry but I don't want to keep sending it in every few months, it's a little irritating. Otherwise, it's a great phone, great sound quality. Good form. I personally like it, I've dropped it numerous times & no scratches or anything. However, I am not a big fan of the buttons breaking so I am not getting a k790.

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Reviewer: Jess - UK
Date: 7th Jan 2008

My Best Mate has Just Bought the Phone & it's Gorgeous But She'd Be Devastated if the buttons cracked. Also How Do You Work the Shake Mode Because it's Really Confusing Neither of us can work it & it has stressed me out big time, Any Help? By the Way I have got an older Sony W810i & Had NO Problems Maybe the Older phones are a lot better Good Camera, Good Memory, Good Walkman!

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Reviewer: Mark - UK
Date: 6th Jan 2008

Can you turn the lights off? Cos it drains the battery! I have had this phone for 2 days & I have had to charge it three times! I think its cos the lights & I don't know how to turn them off! Or is it cos my battery isn't working?

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Reviewer: Lesley - Canada
Date: 6th Jan 2008

I love this phone. I've had it for about 2 weeks now, & I use it 24 seven. I was really scared about the buttons breaking because I text too much, but they are fine. Just be careful with it & it will be fine.

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Reviewer: Lucy - UK
Date: 6th Jan 2008

I have the phone in PINK! I love it the camera is not great, I keep getting lines on the pictures but it is a great phone. BUT unlike the other ones I can't seem to change the call lights, it doesn't have the button to do so, so can someone please help me! HELP NEEDED!

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Reviewer: Hannah - UK
Date: 6th Jan 2008

I bought this phone in early August & after waiting many weeks for it to arrive I was very impressed!

The keypad like most recent Sony Ericsson phones did crack within a few weeks (as did many of my friends) but I found the Sony Ericsson customer service very useful as they asked me to return the phone to the factory & they sent it back to me within 5 days with a brand new keypad, the keys haven't cracked since!

The battery life to begin with was very good but over the months has decreased slightly & now I charge my phone every two days. This is hardly surprising though when I send 1000 texts a month & constantly play music, take videos, etc.

I am now however thinking of changing my phone to s500i in purple!

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Reviewer: Kim - UK
Date: 5th Jan 2008

I absolutely LOVE this phone! I bought it at only £99.00 & it is the best phone I have had! I got it in Urban Grey, all my friends are jealous & the camera is great, really clear, the sound quality is brilliant, especially with the headphones plugged in, easy to use & the battery life isn't half bad either. If people complain about the battery life, they are probably playing music or something on it for too long, my battery life is fine. Also, this problem with the keys cracking, I believe it is down to heavy usage I.e. Lots of pressure whilst texting & whatnot or excessive use. I barely text so it's good for me.

I would recommend it to anyone looking for a great music phone with a stylish design & one that is light in weight.

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Reviewer: Tom Glenn - Alnwick, UK
Date: 5th Jan 2008

Bought this phone from eBay a few weeks ago, but unfortunately popular, sold out all over! ).

I have to say, now that I have a fully working one, I love it! It has an amazing design, the camera produces very good quality pictures (for a phone! ), the sound is good, java games run fast & smooth & it is very user friendly!

Overall the best phone I have owned to date.

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Reviewer: Katie! - UK
Date: 5th Jan 2008

Sorry but this phone is awful! Okay my left hand buttons on the top have broken, my up button & numbers 4 & 2. I HATE IT.

All on the back the turquoise bit is scratched off from sliding it up & there massive chunks taken from the edges & the top is wobbly as soon as I got it! What a load of junk!

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Reviewer: Oliver - Wirral, UK
Date: 4th Jan 2008

I am getting this phone for my birthday on the 13th of January. I have had a play with it & it is amazing. I have heard some story's that the keys crack but they made a stronger one in December so I am not worried.

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Reviewer: Maza - Nottingham, UK
Date: 4th Jan 2008

I think this phone is really bad had it for 3 months took it back 5 times, gave me new one every time then it went again the buttons are a real problem, been back to the shop again today to pick another one up & guess what it was broke before they even got it out the box, so they have told me just to pick a new handset all together. People that have had no problem you will get problems with it, they have since changed the phone buttons & I got problems so good luck to all you people that are buying them after reading what everybody has put about this phone!

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Reviewer: Natasha - Bolton, UK
Date: 4th Jan 2008

THIS PHONE IS WELL GOOD especially the SHAKE MODE BUT the BUTTONS ARE CRACKING.

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Reviewer: Hannah Seward - Near Brighton, UK
Date: 4th Jan 2008

I got this phone for my birthday in October, 2 weeks later ALL the buttons cracked in half. About 3weeks ago I turned it off, went to turn it back on & nothing happened, it was just a blank screen.

It's completely broken now but I took it back to Carphone Warehouse & it's been sent off now. Just some advise, don't get this phone because everyone has seemed to say exactly the same about it!

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Reviewer: Amy - UK
Date: 4th Jan 2008

I had this phone December 2007. Everyone said it was a great phone & I am extremely pleased. The design is great because it's not too big, not too small. Features are great. The menu is full but I noticed there's no flash on the camera but I don't really mind! Usability is 85% because the buttons COULD be a bit better as I find I have to press them quite hard. But, overall this phone is an amazing item to have in your handbag!

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Reviewer: Josh - UK
Date: 4th Jan 2008

Please Help! I don't know whether to get the k800i or w580i black. The w580i looks cooler & has better music facilities but the buttons break & the k800i has a much better camera. Thanks a lot for any advice.

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Reviewer: Shanglam - UK
Date: 3rd Jan 2008

The reason I have given the usability 5% is because I only got the phone 5 minutes ago & it's already giving me trouble! I put the sim card & battery in, turned the phone on & it keeps telling me to insert the sim or play demo! I tried this about 5 times then put a different sim card in & after about 6 tries it finally worked but with the wrong network & sim card! I thought I had at least accomplished something but after about 6 seconds the phone switched off then started going on with the same silliness as before. What type of foolishness is this! All I am saying is make sure you get this phone with insurance! I am going to Carphone Warehouse tomorrow to sort it out & I am not letting them fix it or nothing because I don't want one that was faulty I am making sure they give me a new one!

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Reviewer: Me - UK
Date: 2nd Jan 2008

I love this phone! I got it for Xmas in pink an it's the best phone ever (in my opinion) the light effects are brilliant as with the shake control. Download theme creator to change lights & design your own theme. It's got brilliant features & it's nice to look at. I have got a 4GB memory card & I have got 6 albums on it 15 videos all are 5minutes- 15minutes long & 30 pics its ace! Videodj & photodj allow you to do excellent things. GET THIS PHONE!

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Reviewer: Jessiie - UK
Date: 2nd Jan 2008

Everything is fine with my phone.

But the annoying thing is that when I slide it up it's delayed & it's really annoying & the camera could be better.

But otherwise it's good.

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Reviewer: Danielle - Uk, UK
Date: 2nd Jan 2008

I got this phone on contract in September on O2. What a mistake, I had it just 2 weeks the number 4 button cracked straight down the middle I thought nothing of it. But my mum had the same phone & 3 of her buttons cracked at exactly the same time she got her phone in August. I have been reading these reviews & people claim that there has been new ones made with stronger buttons. I have to state I text an awful lot as I am a teenager. But to my surprise 2 weeks after that the slide up bit became extremely loose. Then the day after 3 more of my buttons cracked then 1 off the buttons didn't work at all. I was so angry I love the phone its self. But I didn't realise the cracked buttons came under the warranty. So I have emailed O2 & they are going to send me a new phone out, but then I received an email saying that they didn't have any in stock. I thought this isn't good, so when I thought my life can't get any worse the top slide thing fell off. But I don't have insurance!

I'd just like to thank everyone who wrote the reviews about them, you have really helped me, thanks, please STAY AWAY from W580i.

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Reviewer: Paul - Liverpool, UK
Date: 2nd Jan 2008

I GOT THIS PHONE AS A CHRISTMAS PRESENT NOT HAD A PROBLEM I THINK IT IS A NICE EASY PHONE TO USE.

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Reviewer: Sheridan - UK
Date: 1st Jan 2008

Amazing phone only problem is that when trying to get to your music from the main screen it takes a few tries to get it to work! Pink is best.

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Reviewer: Jess - Liverpool, UK
Date: 31st Dec 2007

Got this phone for Christmas, love it & everything is really good on it but it keeps freezing on me & going on & off, also it keeps saying insert sim & takes it me hours to try & fix it, my keys haven't cracked yet which is good, but apart from the insert sim message keep coming up it is a Great Phone & would tell anyone that is thinking of buying it to get it on contract because then at least if anything happens to it you can always change it.

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Reviewer: Gem - UK
Date: 31st Dec 2007

I got this phone for Xmas & had to take it back today. Key cracked : (.

Carphone Warehouse have sent it off to be replaced but gave me a rubbish Nokia to use for now. I was not happy.

Still love the phone but not very happy that I had been sold one of the older ones with the keypad prone to cracking.

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Reviewer: Han - UK
Date: 31st Dec 2007

Absolutely love this phone, have had it for a week & had no problems as yet. A beautiful phone, great features & fantastic to use. Definite recommendation.

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Reviewer: Aimeyy - UK
Date: 30th Dec 2007

I WANT THIS PHONE! I have got the w880i but I don't like it & THERE Is Something WRONG with IT, Should I CHANGE IT FOR the W580I? PLEASE SOMEONE COMMENT BACK ASAP.

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Reviewer: Haz - Devon, UK
Date: 30th Dec 2007

Had this phone for 3 days & had nothing but problems the phone keeps resetting itself & freezes about 5 minutes after I turn it on. Its such a nice design though MP3 player is good swish design but weird about it resetting itself!

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Reviewer: Lyn - Wirral, UK
Date: 30th Dec 2007

I bought this phone in August & 9 of the buttons have cracked on the keypad. I have emailed Sony & they want me to send the phone to them to be replaced. Does anyone know how long it takes for Sony to send a replacement because if it's too long then I will just put up with it. There's nothing wrong with the phone itself.

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Reviewer: George - Essex, France
Date: 30th Dec 2007

I HAVEN'T HAD THIS PHONE FOR LONG, SINCE the BEGINNING OF December & NOW 4 OF MY BUTTONS HAVE BROKE. I AM SOO GUTTED. I LOVE the PHONE.

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Reviewer: Carl - Risca, UK
Date: 30th Dec 2007

This phone is a very good phone just one problem the buttons split in half it happend to two of mine & also my bosses phone.

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Reviewer: Ryan Blair - Carlilse, UK
Date: 29th Dec 2007

I got the w580i in grey & blue from O2 it is awesome not a problem with the keys although my mates keys have split I told him when he gets it replaced not to press in too hard because it breaks that what makes the problem. Which is true!

The only problems I have with it are not much battery life & the memory card is hard to remove & replace.

Good points are good memory, like the fitness application & very stylish.

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Reviewer: Jane - UK
Date: 29th Dec 2007

I absolutely LOVE this phone! I got it for Xmas & it's great! I love the Walkman player it's excellent!

I've heard lots about the keys cracking. I know a couple of people with this phone & they've had no problems, so I am hoping mine won't crack either!

One thing about it though, is that it sometimes just randomly switches of on its own. I don't know if anyone else has had this problem?

I am slightly disappointed with their being no flash on the camera but that's not the end of the world, COME ON!

On the whole it's a sleek, beautiful phone & I LOVE IT!

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Reviewer: Joline - UK
Date: 29th Dec 2007

This phone is OK but you have to press a button to change the song it looks nice but I got sick of it straight away now I have got a LG ke850 & it's a lot better I liked this phone but some advice! Don't BUY IT!

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Reviewer: Briony - Milton Keynes, UK
Date: 29th Dec 2007

I have had this phone for about 4 months now, & I am a very heavy texter! I love it, & the one downfall about this phone, is the keys crack. Especially the hash button, key number 0, 8, 5, 3, 6 & all of the others have lines down the middle where they are starting to go to.

I am on my second set of keys. At first I didn't realise there was a problem with my phone, but when I noticed the keys cracking I told my Dad & we went to get it sorted. This resulted in me not having a phone for just over 3 weeks because there weren't any keypads in stock & they had to send some over. (From wherever their made! ) Like I said this took 3 weeks, & therefore I couldn't contact anyone for 3 weeks & unfortunately phone at this point.

I absolutely LOVE the design, & all its features. It's a fantastic phone apart from the keys!

I have read someone else's reviews & they said that Sony have designed stronger keypads for this phone. Does this mean that I can go out & hopefully get this harder keypad & then my phone buttons will stop cracking?

If you're thinking of getting this phone, of have it, then I suggest that the second you start to see any signs of cracking, order a new handset, or make sure the shop has a keypad in stock to change it straight away. Because when I found out I had to wait for nearly a month. I was NOT happy!

Good, Great memory. Comfy to hold. NO FLASH on camera. Bad battery. Easy to use. Not bulky.

Bad, Cracking buttons!

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Reviewer: Anon - Scotland, UK
Date: 29th Dec 2007

Absolutely brilliant phone. The memory card can hold loads, got this for my xmas. I love it, anyone who is looking for a new phone, I recommend this one.

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Reviewer: Michelle Bruty - Sheffield, UK
Date: 29th Dec 2007

I have had to change my phone 5 times in 2 months because the keypad keeps cracking. I am appalled at the shocking customer service, both by phones4U & Ericsson. I changed 3 in phones4U, who wouldn't give me a refund, & 2 by post to Ericsson. My phone has once again cracked & after a week 7 keys are cracked. I have repeatedly asked Ericsson for a different keypad like they sell in the Orange shop but they keep sending the same one back, with no explanation. I now have a phone I cannot use that cost me £110. I strongly advise against buying one. It's a shame as I really liked the phone to start with. What kind of customer service is this?

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Reviewer: Emma - UK
Date: 28th Dec 2007

How do you use the shake feature for the music, don't think that there is going to be any problems with the buttons as there is a new design for them please comment back thanks.

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Reviewer: Nico - UK
Date: 28th Dec 2007

Good phone but you need to get a decent case for it or the paint will come off & the whole phone will get chipped.

The cracked key problem is serious 3rd day I have had this phone & the buttons are cracked. It looks really bad because it so obvious. The bright blue light shines through the crack so it's easy to see.

Also the phone locks itself all the time which is really annoying.

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Reviewer: Katie - UK
Date: 28th Dec 2007

I got this phone for Christmas & it's great I love the shuffle button instead of going into you menu & clicking on the music bit all you have to do s press down the button & sake it while it is on standby mode.

The camera quality is great it is definitely better then my old phone the Nokia 6280.

The only probable for this phone for me is the battery I charged it the day I got it for the full time & fair enough it ran out quick because I was messing round on it but the next when I charged it I was walking to meet me mates listening to music & me battery went down then during the day it slowly went down to the verge of having to charge it again does anyone else have this problem?

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Reviewer: Amy - Burley In Wharfedale, UK
Date: 28th Dec 2007

I love this phone loads. I don't see what you are all saying about the buttons cracking. Mine is pink & on Orange network, the Orange sign does replace the Walkman sign.

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Reviewer: Raju - Glasgow, UK
Date: 28th Dec 2007

Worst phone I ever had. Didn't have it for a month till the screen went black & the keypads snapped. So I went into comet to fix it but it took them 2 month to tell me it can't be fixed. They gave me a refund & got a Samsung g600 with it & that's brilliant.

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Reviewer: Ykhh - China
Date: 28th Dec 2007

FANTASTIC PHONE.

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Reviewer: Kat - Birmingham, UK
Date: 28th Dec 2007

I had this phone for Christmas, since then I have been nonstop texting. No cracked buttons so far, good sign. Maybe people are just mistreating their phones.

The MP3 is brilliant, best I have had, I have over 40 songs on there & tones of pictures & videos already & I still have 300 MB free near enough.

It is sleek & small, easy to fit in your pocket. & the shake control is really cool.

The fitness area of the phone is a good incentive to do some jogging or walking & lose some weight.

It is an easy phone to find your way around. I have never had a Sony Ericsson phone before, & I got to grips with it as soon as I picked it up.

On the whole. The best phone I ever had.

Well worth getting. You won't be disappointed.

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Reviewer: Jack - UK
Date: 27th Dec 2007

The keys have been fixed, they have been for about 4 to 5 months now. I love this phone there is just one problem, it's not designed that well & breaks easily. I got the phone about 4 months ago but the back where the camera is (the blue bit in my case) started to scratch, I was not pleased! So I took it back & then got another one, this then started to scratch & then the screen stopped working, so I got Phones4u to give me a refund. They did give me one & also let me keep the phone. So I then had my £100 & the phone, & Sony Ericsson being the nice people they are fixed it for free, so I had my £100 & my phoned fixed for free. So it's all good now, it needs to be made stronger though. That is the only complaint I have.

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Reviewer: Anon - UK
Date: 27th Dec 2007

Got this phone for Christmas & guess what? the keys have cracked. Have just taken it back to Orange shop, who could only offer to send it away for 2 weeks or more for repair. Any other trader or manufacturer would have to replace or refund a faulty item, instantly, if it is not fit for its purpose. Has anyone contacted consumer protection about this poor service?

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Reviewer: Annabelle - Weymuff, UK
Date: 27th Dec 2007

I Got This Phone For Christmas. So Far So Good. The Only Problem Is That Sometimes It Freezes On the Games & You Have To DownLoad the Games.

Also Does This Camera Have Flash?

I am Never Sure When I am On the Internet As Well So Watch Out For That One Because There Are Lots Of Links!

Overall I Am Really Pleased With This Phone!

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Reviewer: Steve - Winsford, UK
Date: 27th Dec 2007

I bought a grey W580i. In a nutshell very good phone & really happy. The great benefit over older Sony Ericsson phones is this one doesn't have a joggle button that packs up after 2 months of use. Well done Sony on improving the design.

My only other concern was the large number of reports for cracking keys, below is the email that the Sony Ericsson call team sent me in relation to this question to them.

Thank you for contacting the Sony Ericsson Call Centre. With regards to your enquiry on the Sony Ericsson W580i. We are sorry to hear you have heard bad reports on the Sony Ericsson W580i. We can confirm that the handset has no known faults. However if you do experience any problems with the Sony Ericsson W580i you do have a 24 month manufactures warranty repair on the handset. Therefore if your handset did experience manufacturing faults you would be able to send your handset to our service centre in order for a manufactures warranty repair. Should you require any further assistance, please do not hesitate to contact us again for further help & support. For more information on our products & services, please feel free to visit our website. Kind Regards Sony Ericsson Call Centre.

Do not let reports put you off this phone. Go & buy one today!

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Reviewer: Abi - UK
Date: 27th Dec 2007

Excellent Phone, I LOVE IT! Yes it's the best phone I've ever had. Great features all round this is a SUPER phone!

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Reviewer: Callum - Runcorn, UK
Date: 26th Dec 2007

Great design, best phone I ever had. Music storage is huge.

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Reviewer: Hazza - UK
Date: 26th Dec 2007

Absolutely brilliant phone. Completely ignore the phone cracking problem because this is all rubbish Sony & Carphone Warehouse are clearly STATING that the reason they are breaking is because you are using excessive force. Brilliant must have for £99.99.

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Reviewer: Jamie - UK
Date: 26th Dec 2007

Good Phone But Shocking That It Doesn't Have A Light For the Price It Costs.

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Reviewer: Liam - Austria
Date: 26th Dec 2007

I just got this phone yesterday for Christmas its great the buttons feel fine & don't crack the problem with the buttons has definitely been sorted.

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Reviewer: Jerry S - Portugal
Date: 25th Dec 2007

The good, a beautiful design, & a very nice MP3 player!

The bad, f you take out the design, this phone is exactly the same w800i (2 & a half years ago) so there isn't much things going on, the 2 mp camera is poor, the shake control is a useless feature, & the lake of some functionalities just makes this phone average!

Conclusion, it's a phone made especially for women who wants a sophisticated design, but don't give so relevance to the functions, a nice phone who lacks functionalities.

Score is 7.5.

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Reviewer: Ben - UK
Date: 25th Dec 2007

Got it today for xmas the best phone ever.

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Reviewer: Gem - UK
Date: 24th Dec 2007

I am getting this phone for Xmas tomorrow & I am really excited! I have been on one of these phones & they are brilliant! :).

I am not worried about the keys cracking because I have been assured that the newer ones (made in December) have better keys. The problem has been sorted!

The phone is awesome. GET IT!

I love Sony Ericsson's. I have had one before & it was literally indestructible. Very hard to break!

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Reviewer: Rbk - India
Date: 24th Dec 2007

I've been the owner of a W580i for the past 4 months & I must say it's a pretty good phone comparing it to other phones in its class. Its design is considerably sleek & not so bad looking. The colour combinations (3 available) are all nice. I own the Orange & black & it looks smashing.

As for the defects, the slide becomes shaky in just a week's time after purchase so THIS PHONE IS NOT GOOD FOR ROUGH HANDLING. It contains all the features of an average phone. Camera quality is appreciable. Fitness application is also worth giving some credit. The loudspeaker cannot be categorized under anything above average. Although the headphones provided are your standard Walkman phones & they do a fine job.

The common & very popular problem with the phone would be its keypad. My phone has 4 keys cracked right through the middle (in the first 3 months) & has just undergone its 1st replacement.

All applications work marvellously. Most games are compatible. The display is not too small & not too large & thus no complaints. Messaging is an easy & very user friendly task. T9 is highly adaptable. Those who encounter a problem of rebooting may check their batteries, because mine faced the same situation until I figured out it was only because the batter was a little loose.

So in a nutshell, the W580i almost completely lives up to our expectations. You get your worth for the price you pay. Hoping my review has been of some help.

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Reviewer: Ben - Livingston, UK
Date: 23rd Dec 2007

The phone looks amazing & I bought it on T Mobile, (yay! ), bought it in urban gray & I got to use it for an hour before I had to pack it away for Christmas, : (.

It looks really cool & the sound quality is awesome, a little bit better than my current phone, the W300i, which has the worst camera, but I am very pleased about the W580i's 2MP Camera, & I don't know what people are moaning about, that's good quality for putting it on Bebo or Myspace or something.

The Shake Control also sounds good, like when I am bored in my class. I can't wait to get this phone!

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Reviewer: Anon - UK
Date: 23rd Dec 2007

OK phone. Bad thing about pink one is that the Orange sign replaces the Walkman sign. No faults about keys.

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Reviewer: Mazzerdiet - UK
Date: 23rd Dec 2007

I have had this phone since November 7th this year, up to December 2nd I have had it replaced 3 times due to the keys cracking. When it does it again I will change to a different phone. Apart from the key problem its brilliant.

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Reviewer: Connie Sammonds - Orpington, UK
Date: 23rd Dec 2007

Hey everyone, I am hOpefully getting this phOne fOr Christmas & my Mate steve has it. I don't think hes had any problems with it. I think it's a well good phOne. LOve it.

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Reviewer: Aaron Garcha - UK
Date: 23rd Dec 2007

I have just brought one of these as a Christmas present for my mum. About the cracking keys, the man in the shop told me & my dad that the first few batch's of these that were sold had problems with their keys but the newer ones dated from early December are fine.

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Reviewer: Me - UK
Date: 22nd Dec 2007

Hi! I ADORE the look of this phone! Just a few questions,

- Are there any more problems with the keys breaking?
- When you take a picture, can you use different effects (black & white, sepia etc)?

I Love this phone, but have been put off by some reviews! It's not fair!

Please write back, I'll be ever so grateful, Thanks in advance!

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Reviewer: Emily Worthington - US
Date: 22nd Dec 2007

I am getting this phone for Xmas & I can't wait. My friend has got this phone & has had it ages & it looks brand new. I am going off this phone now because of everyone's bad comments about the buttons breaking. I hope mine don't break. Emily x.

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Reviewer: Dawnah - Scotland, UK
Date: 22nd Dec 2007

I've had this phone since the first day it was released in this country through O2, which I think was July, & had no problems with it until a couple of days ago when the number 8 key snapped, just looked at my phone again now & number 4 key has also snapped. One of my friends had 3 replacements & the numbers on hers snapped within days of getting all 3. I guess you can say I was lucky that it lasted almost 6 months, now going to phone O2 to see what they are going to do about it. Other than the keys snapping though, I really like this phone!

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Reviewer: Jordan - Hull, UK
Date: 21st Dec 2007

Awesome phone.

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Reviewer: Soph - Kent, UK
Date: 20th Dec 2007

Yeh, Soph, I would say it does =].

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Reviewer: Dani - Wolvo, UK
Date: 20th Dec 2007

This Phone is mint I showed all my family & friends they all went WOW! I love this phone.

My keys are just great I love it.

It's superb, fabulous, love it.

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Reviewer: Soph - UK
Date: 20th Dec 2007

Is the camera very good on this phone? I can't decide whether to buy the d900i- or this.

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Reviewer: Sarah - Kent, UK
Date: 20th Dec 2007

Went into Carphone Warehouse & bought this phone today, is being delivered tomorrow, hopefully, admittedly I knew about the buttons cracking on my friends W580i but still went ahead & bought it. I am not really one to drop my phone, but I think I am still going to claim insurance on it because there are more bad reviews than good, & now I have said I won't drop it, I know I will!

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Reviewer: Thomas - UK
Date: 20th Dec 2007

AVOID at all costs! Had phone for 3 months & keys cracked, keeps restarting itself, playing music when your nowhere near it, cancel button will not work!

I've owned 2 Sony Ericsson phones on my time & NEVER EVER AGAIN!

Phones for you have admitted that they sold faulty product to me & that Sony Ericsson have RECALLED this phone! JUST don't BUY!

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Reviewer: Jj - London, UK
Date: 20th Dec 2007

Its the worst you can get, I threw it at my bird & it broke I mean what a rubbish phone.

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Reviewer: Kirsty - Scotland, UK
Date: 19th Dec 2007

I am supposedly getting this phone for my Xmas but when you get it with Orange in pink does the Orange sign replace the funky Walkman sign?

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Reviewer: Alfie - Bristol, UK
Date: 19th Dec 2007

Hello everyone, I am getting this phone for Xmas & was wondering how you all say the keys break because one of my mates has had this phone since the start of November & none of the keys break & it says he has sent 2500 texts roughly (I can't quite remember). Also my other mate bought this phone only yesterday & bought it to work with him & I stole it off him & accidently dropped it down the stairs & it was fine. Now my girlfriend has bought me this phone on contract but won't give it to me till Xmas & I am really hoping the keys don't crack & that I am the unfortunate one to have them break when one of them has sent 2500 texts & the other had it thrown down the stairs.

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Reviewer: K Vernon - UK
Date: 19th Dec 2007

I GOT the NEW W580I & TWICE NOW the KEY BUTTONS HAVE CRACKED & I have ONLY HAD IT JUST UNDER 2 MONTHS.

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Reviewer: Tanz - Mumbai, India
Date: 19th Dec 2007

95 for design because, it has awesome but feels delicate, dust has a very easy way in, slider is cool, colour is superb, USB & charger port to side brilliant, Buttons cracking is corrected in the latest makings, BUT I don't like one thing in this I.e. Can't turn the side lights completely.

95 for features because, Walkman 2 is too cool, you got shuffle on a flick of a wrist (hold the Walkman button & flick) Volume Control to change a track in a list even when the keys are locked (press n hold the volume control-bar on the side, can go back n forth).

Though doesn't have a Auto Focus still the pictures are Crisp & colourful, & YES, I never found that battery cover was hard to remove or the sim, hold the phone upside down with the bottom facing away from you, use both your thumbs & apply slight pressure as much as it can handle & then push the cover down I.e. Away from you. & TO GET the SIM OUT press the sim inside once as far as it can go in, then release the lock holding the sim in will release the lock & the sim will pop out a bit then gently pull it out you might need small hands for this but you can anyways do it without pain if you use your brain.

100 for Usability because, it is very brilliantly designed in terms of Usage, buttons feel good, I never had a feeling that buttons will crack, they are smooth when you press, well this phone demands some delicacy in your handling, not for people who want it to be sporty.

In all, Coolest phone in the Range. Great Music & Sound, Excellent styling, Crisp clear screen, Light weight sleek, texture is a bit good in terms of those tiny scratches which you get unknowingly & is griping. Hats Off! :).

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Reviewer: Harry - UK
Date: 18th Dec 2007

Excellent phone there are no problems with it what so ever I have had it for 2 months & nothing has gone wrong with it the buttons are just the same as any other phone & the camera is great. The battery life is also good because I mean you can't expect it to last forever with all of the cool features only bad point is that I wish I got it sooner! LOL! BRILL!

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Reviewer: Sean - UK
Date: 18th Dec 2007

The PHONE IS GOOD, KEYS LOOK CHEAP, ALL 12 OF MINE BROKE IN 2 MONTHS! The CANCEL KEY FELL THROUGH the phone I WAS GUTTED, ITS NOW GONE FOR 3 WEEKS. KEY CRACKS SHOULD BE A WARANTEE REPAIR, JUST PUSH FOR IT, I DID & THAT IS WHAT I GOT! I HATE Sony ERICSSON'S!

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Reviewer: Courtney - Accrington, UK
Date: 18th Dec 2007

I am getting this phone on Christmas day & I have read most of the reviews & seen that on nearly most of the comments they're having trouble with the buttons! I hope mine don't crack or anything!

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Reviewer: Russ - Cheshire, UK
Date: 18th Dec 2007

I am getting this phone for Crimbo so I hope I don't get any problems with the keys cracking fingers crossed.

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Reviewer: Grant - UK
Date: 17th Dec 2007

Whats the biggest memory card you can fit in this phone?

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Reviewer: Dom - UK
Date: 17th Dec 2007

I must have a different phone to everybody else! I looked at the reviews & was very nervous as it was my main Christmas present but it is great!

Very slim, easy to use, looks wicked & really loud Walkman. All I need.

The buttons you use a lot do lose their stiffness & become quite sort of wobbly but it doesn't affect the phone at all.

Easy to connect to computer & all things I have downloaded have worked so far. I would highly recommend especially to a teenager who loves their music.

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Reviewer: Evie - Bristol, UK
Date: 17th Dec 2007

A man in the Carphone Warehouse finally convinced me to get this phone about 4 months ago & I reluctantly agreed, & I loved it at first, my first Walkman phone an all. But I've dropped it a few times, & a button has cracked & also, it might just be mine, but it completely goes funny when you slide it down. It keeps re starting & I keep having to put the music back on, very annoying.

I might try & swap it but if I was you, I'd get a different Walkman phone.

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Reviewer: Lisa Morton - Kirkcaldy, UK
Date: 16th Dec 2007

I Have Had This Phone Since October, My Buttons Have Cracked So I Sent It Back & Got A New Handset Since Then My Buttons Have Cracked Again & the Camera doesn't Work Anymore, the Screen Keeps Freezing & the Music Player Stops Sometimes.

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Reviewer: Pete - Surrey, UK
Date: 16th Dec 2007

I love this phone. You should get it as it's a great phone, really LOVELY.

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Reviewer: Miriam - Ireland
Date: 16th Dec 2007

I have had this phone twice now. I never had any problems with Sony's before but the problem with the keys is a big one.

I got the grey one when they first came out all the buttons cracked & I was told it was a batch problem so picked another phone. I then got the pink version of this phone a couple of weeks back & the same thing happened despite being told that the problems were resolved.

Also the keypad only locks when you have the phone in the main menu. If you are in music or any other part of the phone it won't lock which will result in the phone making random phone calls.

I am now getting a totally different phone. I loved this phone but it was not worth the hassle of the buttons & having to go back to the shop every week.

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Reviewer: Alan - UK
Date: 16th Dec 2007

The w580i is a very stylish phone & is very durable for about 2 weeks. I got mine on my birthday in October when they first came out & within 2 weeks my buttons cracked & it was falling 2 pieces I rang up complaining to Carphone Warehouse & they already knew the problems as soon as I told them the model number of the phone.

All they could do was fix it however yet again another problem they said Sony Ericsson didn't send the parts out yet so I have to wait or I could send it off but it would because me £10 & I couldn't have a 100% guarantee of it getting there & back so I didn't want to take the risk & for 2 months now I have been waiting for them to get the parts in.

I STRONGLY recommend you only buy this phone for the people that ring way more than texting or just not buy it but it looks very nice that's the best thing about it.
Thanks you for reading this.

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Reviewer: Turkboi - UK
Date: 15th Dec 2007

All the button cracking & button falling are all lies. I have had this phone for 1 month now & there's been not one thing wrong with it.

I am not the only one saying this, my cousin had also purchased this phone & she's had it for even longer than me & she said that she hasn't had any problems with this phone.

I recommend EVERYONE TO BUY THIS PHONE. This phone is just perfect!

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Reviewer: Megan - Birmingham, UK
Date: 15th Dec 2007

Hello, I don't actually have this phone yet but I am getting it for crimbo! I love the phone it looks like something I'd love I love the design & I have tried it out on the Sony Ericsson website but I have saw a few comments that have really put me of it. I can't live without my phone & I recently lost one & it's been killing me. When I get the Sony Ericsson phone I don't won't to send it back right away because my keys are breaking or my camera don't work well.

Most of the comments on this page are good. I don't want to be getting this phone & I don't like it. Is it good for teenager?

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Reviewer: Linda Adams - London, UK
Date: 15th Dec 2007

I have this phone & when I bought it I thought Sony Ericsson would be a quality brand, but I was wrong. I have had the phone 3 months now & the keys are already cracked. Also the screen suffers from a dead area that suddenly appeared, only miniscule but enough to make some of the characters unreadable. I give up on Sony Ericsson. I had another of their phones prior to this & that was a mistake, & by coincidence my husband recently bought a Sony Ericsson z310i & this week that has broke too.

I am afraid Sony Ericsson have gone down the pan & stained the water brown while they were doing it. Please don't buy this phone, it has very bad design faults & very low battery life. Owning one is like getting a kick in the teeth from a mule after a few months, they are overly expensive, & badly designed.

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Reviewer: Sam - UK
Date: 14th Dec 2007

Is this phone a bit back dated now? I want it for this Christmas but I don't know if to or not? Reply asap please.

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Reviewer: Darren - Dumbarton, UK
Date: 14th Dec 2007

I was looking online for the best deal for this phone until I got on this site, what is this about the buttons cracking? Has everybody's cracked? Think I'll get a different phone now!

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Reviewer: Sammi - Notts, UK
Date: 14th Dec 2007

Hello, I am looking for a new phone for Crimbo & I don't want to spend that much, I was looking at this phone & it seems great! But what's the problem with all the cracking of the buttons? If I was to buy the white one before Crimbo from the O2 shop it will be faulty?

This will be my first Sony Ericsson phone. I am finally going to be moving on from the Nokia's & could anyone tell me how many MP3's this phone holds? Could someone please write back to me ASAP! Thanks x

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Reviewer: Lisa - Donegal, Ireland
Date: 14th Dec 2007

I love this phone so much! But the keys keep cracking! I have been through four of them in the space of a month! I love everything else about the phone so I am quite annoyed at such a small problem! I have given up hope on getting one that doesn't crack! All my mates that bought the phone are having the same problem as me! I have decide top just change the phone completely! Going for the w880i now so hopefully all will be good with it!

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Reviewer: Stacie - Newcastle, UK
Date: 14th Dec 2007

Worst phone I have ever bought all of the buttons cracked in 2 wks I dropped it once & now it doesn't work at all I loved it when I first got it but I wouldn't recommend this phone to people that drop their phones or if they are always texting worst thing I have ever bought honest.

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Reviewer: Charvellious - Southampton, UK
Date: 14th Dec 2007

It took me a while to actually get this phone as it was constantly out of stock. I finally got it & was more than happy, it's a gorgeous phone! BUT I've only had it 2 months & the one of the keys is broken. I had read that this has happened to a few people, so can now add to those stats! Very disappointed. I've never had this happen to a phone before, Samsung, Nokia. This is my first Sony.

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Reviewer: Sam - Bristol, UK
Date: 13th Dec 2007

When I first got this phone I thought it was amazing then after about 7 weeks the keys cracked & theres no flash on the camera. I recommend this phone to no one, it may look nice but it isn't nothing special.

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Reviewer: Ctag - Canada
Date: 13th Dec 2007

I don't know what everyone is talking about. I've had this phone for maybe two months now, & I text like there is no tomorrow, so I use the keys A LOT, & not a single one has cracked yet. This phone is great, I use it all the time.

As for the battery life, it's good. For those who say that battery life is poor, the first time you used charged it, did you remember to completely drain the battery before charging it again, cause that's what your supposed to do with every new phone to get a better battery life out of it.

Anyway this phone is amazing it looks good, its small, its handy, & nicely designed. Any faults people are having is something they have done wrong clearly, not the manufacturer.

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Reviewer: Tasha - Leicester, UK
Date: 13th Dec 2007

I got this phone in October. I LOVE IT. Yes all my buttons have a little crack apart from the one's down the middle & the * key.

The only thing that does annoy me is the space button has started to play up, so I have to use the button at the top to scroll across after every word I write in a text, which is just as quick so that doesn't bother me.

If I knew about the buttons before I admit I wouldn't of bought it, but then I absolutely love the phone.

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Reviewer: Loulou - UK
Date: 12th Dec 2007

I got this phone for my birthday in November in pink from Orange. I had to return it because it had a crack in the side. Also the buttons were coming off. However I replaced the phone & I have had no problems with it. I love the phone & love the cool shake when you want to change the song. GREAT DESIGN.

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Reviewer: Alex - Huddersfield, UK
Date: 12th Dec 2007

Can someone help me choose between this phone & the O2 cocoon because both appeal to me. I like the idea of 2 GB built into the cocoon but the Walkman seems to have good music features as well.

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Reviewer: Cheryl - UK
Date: 12th Dec 2007

Me Again. If Your Buttons have cracked Ring the Faults Department Not the Insurance Department & They Will Send You A New Handset. The Lady I Spoke To Was Very helpful & I am Getting A New Handset Tomorrow.

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Reviewer: Cheryl - UK
Date: 12th Dec 2007

I have Got & Had This Phone For About A Month. I Love the Phone, My Buttons HAVE Cracked though. I have Got Insurance but they won't do anything about it because it's only a cosmetic fault! My Friend Has the same Phone & Her Buttons Have Also Cracked, Other Than This I Love the Phone & the New Ones Apparently don't Have This Problem So If Your thinking Of Getting It Then Do!

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Reviewer: Bethnee - Hull, UK
Date: 11th Dec 2007

Hey, My mum & dad went out this weekend just gone & bought me & my sister one of these each. I have been researching this phone because some people have been saying that the keys crack. This has worried me a bit because my mum said that if they do then she will buy me a cheap phone that won't break! & I can't be having a cheap phone now can I. Well I am allowed my phone on Crimbo day & I don't want to be in the Crimbo rushes to take this phone back again! Can anybody tell me if the keys crack in this batch, they bought it this December. Thanks.

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Reviewer: Rhys - UK
Date: 11th Dec 2007

I have had this phone now since the 7th of December & I love it. The shake feature is pointless, but it's a lot of fun & the step counter is handy.

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Reviewer: Nick - Peterborough, UK
Date: 11th Dec 2007

This is a great phone but I have the problems with the buttons. I have written to Sony & asked about it I am waiting on a reply on it but other than this problem the phone is great really easy to use & got what you need on it.

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Reviewer: Ryan Blair - Carlilse, UK
Date: 11th Dec 2007

To stop the buttons cracking press the keypad buttons in the middle not on the left or right!

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Reviewer: Bobby - UK
Date: 11th Dec 2007

This phone is a joke don't get it.

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Reviewer: Greg White - Hitchin, UK
Date: 10th Dec 2007

HI IT'S ME AGAIN & I JUST WANT TO SAY WHO CARES IF the KEYS CRACK SEARCH IT ON Google SOMTHING LIKE W580I CRACKED & THERE ARE NONE (sorry hit caps lock).

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Reviewer: Lj - UK
Date: 10th Dec 2007

I got the pink version of this phone about 5 weeks ago & loved it at first. Gorgeous to look at & loved the lights on the side of the phone. Very pretty! However now 9 out of 12 buttons have cracked & stick when texting etc, battery life is terrible (needs charging every night) & somehow whenever it's in my bag makes phone calls even though I have key lock on! Also turns itself off every now & then. Ringtone & message alerts are very limited. I think this phone really is for you music lovers out there. It looks fab but not impressed with the quality. I am trying to get a replacement from Orange at the moment.

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Reviewer: Sophh - Liverpool, UK
Date: 9th Dec 2007

I have this phone. I hate it & it's awful, I agree with everyone else's things about the buttons & all that.

The shuffle question well you have to go onto the Walkman then hold the button down then shake it, it will change then.

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Reviewer: Jon S - Canada
Date: 9th Dec 2007

I love the look of the phone, I have had it for a couple of months but 6 of the buttons have already cracked. On top of that the light on the left side of the phone is broken & will only turn green. Other than that this is a great phone. Great for MP3s!

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Reviewer: Natz - Manchester, UK
Date: 9th Dec 2007

The only thing that is stopping me from getting this phone is that the camera doesn't have flash. Can someone tell me if this is a big problem & if the camera quality is any good without it? By the way, the new stocks of these phones have solved the problems of the keys cracking.

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Reviewer: Donald - London, UK
Date: 9th Dec 2007

Is it true you can't use an MP3 as a ringtone with this phone?

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Reviewer: Jane - Birmingham, UK
Date: 9th Dec 2007

This was my first Walkman phone, brought it just over four months ago, & lost it last weekend. In a way I am upset, but I am also not. Although I loved the style & design of the phone & the editing features, I had more hassle with it than any other I've had.

Firstly about six of the number keys cracked within a couple weeks of using it, I thought it must have been me pressing too hard or something silly until three of my friends who brought it after me had the same problem. Then I realised there was no flash! This annoyed me the most because I used to take pictures all the time on a night out & couldn't do so anymore due to it being dark. My final problem (again I am not sure if it was just me breaking it or what, I am normally very careful) but my charger stopped working within a week of having it & ever since I had to charge it via the USB cable & my laptop.

Don't think I'll be buying a replacement one anytime soon!

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Reviewer: Jade - UK
Date: 9th Dec 2007

This Phone Is Fabulous. I Love It. I recommend It to Everyone. The Shake feature is amazing & I have not had any trouble with my Buttons. IT'S JUST AMAZING! LOVE!

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Reviewer: Jack - UK
Date: 9th Dec 2007

Good phone so far. No problems. I would recommend this phone to anyone :D.

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Reviewer: Chiqui - Slovenia
Date: 9th Dec 2007

I fell in love with this phone! It's perfect. It has everything I need & it works perfectly! Only the battery is not strong enough for all those functions. So it lasts for 2 days (including listening to the music). But all in all it's a great phone & I hope I won't have any problems with it in further.

For those who say that the phone is not good. What do you want anyway? A technological perfection, a wonder or maybe a perfect mobile? Don't be such a perfectionist! Even if there was a faultless & perfect mobile phone, you wouldn't be able to afford it, so be satisfied with what you have! & this phone is too good to be criticized like that! Maybe you aren't good enough for the phone.

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Reviewer: Liam - Austria
Date: 9th Dec 2007

Sony Ericsson w580i is the coolest looking phone I have ever seen. I am getting it for christmas I am so excited.

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Reviewer: Alan - Blackpool, UK
Date: 9th Dec 2007

Have had to send this phone back three times now to Sony & the keys still crack! Not had much chance to check the usability as the last time it was with them three weeks as they'd no replacement keys in. Must be getting a lot back.

Good service as such in that they'll repair it, but no support from Carphone Warehouse who wouldn't exchange phone even within three weeks of buying it.

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Reviewer: Ashleigh - UK
Date: 8th Dec 2007

I purchased this phone today & I really like it. The camera is a bit iffy compared to my previous Samsung phone which had a 3MP camera but for the price of this phone, the quality is decent. I was told by the sales assistant that the button problem has been resolved but if the buttons crack then you have to send it to Sony Ericsson & they will replace them for you.

She also said she has had the phone for around 4 months & her buttons have been fine. Overall, I really like the phone, nice range of colours & good features.

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Reviewer: User 1 - UK
Date: 8th Dec 2007

Apparently, Sony Ericsson has fixed the problem by installing new harder keys.

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Reviewer: Freya - Antarctica
Date: 8th Dec 2007

Hey, if you get the W580i in pink but by Orange does it have the Orange logo on because I don't like it. My mum's ordered it though! I really don't like the logo! I prefer the Walkman sign, please say it doesn't!

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Reviewer: Ken - UK
Date: 8th Dec 2007

It's a super phone, when I first saw it in the catalogue I was amazed at it & wanted it straight away. Although Orange, you disappoint me, how could you remove the cool Walkman sign on the front for your logo, that was what I like about it a lot now when I look at my phone I wish I had that snazzy Walkman logo on. But still it's an awesome phone I like the shake thing & for those who don't know how to do it you have to press the Walkman button then shake.

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Reviewer: Aidan Lowery - Bradford, UK
Date: 8th Dec 2007

I bought the phone a week ago, hoping all the button problems & sliding problems had been fixed, one button has cracked so far & the slider feels like it has been weakened. The whole phone has been cheaply made, even the paint on the back has faded where the slider has gone over it, it just has two silver lines over it now. If Sony could get these problems fixed, & spend more money on the materials, the phone would be outstanding. It's going back soon, switching for a Nokia 6500 slider.

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Reviewer: June - Santiago, Philippines
Date: 8th Dec 2007

I am reviewing this phone since the first time I saw it on TV, I really like the design, slim & does not bulge in the pocket, but I am really worried about the keys cracking, I am a heavy texter, I spend almost 90% on my phone texting so cracking keys is a big issue to me. & I don't want to spend money on something that will break, so is this particular problem has been fixed? Also no flash on camera? What's the deal with that? right now I am using Sony Ericsson W800i & I am OK with it just some concern about the joy stick & the keys, please in need to be assured that the keys on Sony Ericsson W580i is already fix. Thanks.

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Reviewer: Vinniv - UK
Date: 7th Dec 2007

I dropped my phone & found that the bottom half of the screen has horizontal lines. It's not insured, any suggestions? Can I get it repaired by Sony anywhere in London?

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Reviewer: Lee - Eastbourne, UK
Date: 7th Dec 2007

Fantastic phone, had it just over a month now on Orange, loads of memory easy to use no button cracking fantastic build quality shame about the battery life but I do use it loads so that doesn't help I suppose, HIGHLY RECOMMENDED.

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Reviewer: G - UK
Date: 7th Dec 2007

Hello, I am a getting a new phone for Christmas, I am torn between this phone & Nokia 5300. Is the button cracking fiasco now sorted? Is this phone better for music & battery life & memory than the Nokia? Or is the Nokia better? Please help!

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Reviewer: Maz - Norwich, UK
Date: 6th Dec 2007

I saw this phone & instantly fell in love with it, & my parents have purchased it for my Christmas present, & reading all of the reviews I am VERY Worried about the whole matter of the buttons cracking & such.

My friend's had it a while, but only one button has cracked. Have the new stock of the phones been changed? Please help.

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Reviewer: Jack - UK
Date: 6th Dec 2007

Yes the buttons have been solved, have done for a while now. I have this phone in grey, although I have had to return it, but that was my fault I dropped it & the screen stopped working LOL. It's a great phone, so great that I had to send it to Sony Ericsson & couldn't take it to Phones for you because they have sold out & they don't have one in the UK.

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Reviewer: Amelia - UK
Date: 6th Dec 2007

Does anyone know if the button problem has been sorted, because I really like the look of the phone but don't want to get it if it will cause problems. Anyone know please?

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Reviewer: Shaun - Manchester, UK
Date: 6th Dec 2007

I have had this phone now for about a week & the phone is great overall, a few keys are cracking & I can see the blue light behind the keys through the cracks, I am just going to wait till they break off & buy a new phone because I didn't take any insurance out on it.

Overall the phone is a great phone apart from the keys & also the battery life is shocking because it does run out very fast. The music is a good quality & it is loud.

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Reviewer: Louise - Dunfermline, UK
Date: 6th Dec 2007

I loved the look of this phone, but it was a nightmare. Worst phone I have ever had. Within 2 months 3 of the buttons had cracked & the left soft key had stopped working.

There is no flash on the camera. That is definitely a bad design as it makes picture quality bad. The battery life is appalling, I can't be doing with charging my phone all night only to have it run out by the end of the next day. You can't turn the lights off (side lights) for general use. They are annoying & drink the battery dry even more with every use.

The battery cover is a nightmare to get off, & the SIM is a nightmare to get in & out. The MP3 player button is too close to the menu key resulting in you constantly turning it on accidentally while doing other things & the button cannot be disabled.

So don't buy it! I gave up & got the new Samsung G800. I love it.

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Reviewer: Liam - Austria
Date: 6th Dec 2007

I am getting this phone it is great all that about the buttons is a load of rubbish. You should buy it.

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Reviewer: Bradley - Co Cavan, Ireland
Date: 5th Dec 2007

I love this phone I have just bought it but how are you supposed to change the song by shake please someone help me!

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Reviewer: Emzzy - UK
Date: 5th Dec 2007

Help me! I really like this phone but I am worried about one thing. There's no flash. Is the camera not rubbish at night time!

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Reviewer: Shane Kite - Pluckley, UK
Date: 5th Dec 2007

I think this phone is great there's no others what could beat it.

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Reviewer: Berty Basset - Glasgow, UK
Date: 5th Dec 2007

This is a great phone but the keys are still cracking this is me going onto my third keypad last one only lasted a month & it was fitted in November Sony don't want to know just tell you to send it to Banbury.

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Reviewer: Andy - Lerwick, UK
Date: 4th Dec 2007

Amazing no cracked keys, what you on about?

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Reviewer: Greg White - UK
Date: 4th Dec 2007

I am getting this phone & so are some of my mates I love the look, the features are awesome & is easy to use but please say that my keys won't break within a day.

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Reviewer: Scott Benson - Canada
Date: 4th Dec 2007

Got it in October, the buttons cracked 3 weeks later. Didn't mind that much. Then a week ago the top left button stopped working but the centre button does the same thing. Then a few days ago the back button stopped working & it's very hard to use without it & I have to turn it off to get back to the main screen. & just today the up button started working on & off. Decent phone but has faults. Buying iPhone & sending it in on warranty.

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Reviewer: Katerina - Canada
Date: 4th Dec 2007

I have had this phone since September. All my phones in the past have been Sony Ericsson, it truly is a great phone. The only issue is the keys they crack!

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Reviewer: Tom - UK
Date: 3rd Dec 2007

Hi tom, I am also getting this phone for Christmas & was worrying about the buttons, I emailed Sony Ericsson & they assured me that the button problem was a known fault & has now been fixed! Thank goodness LOL!

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Reviewer: Josh - UK
Date: 3rd Dec 2007

Amazing phone. Had this for ages, no button cracking, best phone I ever bought.

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Reviewer: Liam Tarr - Burgenland, Austria
Date: 3rd Dec 2007

Hi I want to buy the W580i but I am worried about the cracking buttons. Is it really a rubbish phone?

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Reviewer: Anon - UK
Date: 2nd Dec 2007

Good phone you must buy it!

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Reviewer: Dennis - Brmingham, UK
Date: 2nd Dec 2007

For anyone not sure about this phone based on reports of the cracked keys, it would appear some shops have older handsets which are prone to the problem, while the latest ones have been a lot better. Mine still haven't shown ANY sign of cracking.

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Reviewer: Callum - UK
Date: 2nd Dec 2007

I have had this like 2 weeks now & no problems. I have it on contract so I hope it doesn't break too soon. If it does break I suppose I will have to get it repaired so I will have to use my k800i (I really hate it) until it comes back. No problems with the camera because I don't really use it that much & the speakers are not crackly like some people have been saying. If you're thinking about buying but are worried about the keys don't be because I think it is just people dropping it etc. & Sony Ericsson have sorted it now.

Overall a great phone would recommend to anyone! Also looks cooler in grey.

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Reviewer: Maria Tierney - Frinton On Sea, UK
Date: 2nd Dec 2007

Well I love my phone but after a week of having it I used the shake button & shook it & the screen display went black like ink smudges I am taking it back.

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Reviewer: Becky - Devon, UK
Date: 2nd Dec 2007

Phone is really easy to use & is fun HOWEVER & this is a big however, it may just be the worst phone I have ever had yet the most expensive I suggest to anyone NOT TO BUY THIS PHONE! Buttons have cracked, many a time. I have had 3 replacement phones, then the 4th one broke & apparently Sony Ericsson now have new buttons for it so sent it to be repaired but guess what. They've just broken again. Took it back AGAIN to be sent for repair AGAIN. Buttons have broken on 5 different phones! Absolutely rubbish & now to top it all off it froze & reset now I can't send picture messages or go on the net. Plus screen keeps freezing! ARGHH don't BUY IT.

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Reviewer: Bill - Musselburgh, UK
Date: 1st Dec 2007

Great phone, great features, slim, sleek & modern.

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Reviewer: Kathy - UK
Date: 1st Dec 2007

WOW this is a cool phone! But do all the keys crack for Sony Ericsson's? or is it just people who use this site cause most of the Sony reviews, everyone says the keys crack. I have had several Sony's & their keys haven't cracked. Or is it just this particular model.

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Reviewer: Walla - Afghanistan
Date: 1st Dec 2007

It's cool but the shake feature is very annoying.

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Reviewer: Soph - Liverpool, UK
Date: 1st Dec 2007

I have this phone, have had it since August & I hate it, my buttons have cracked, the bottom of it has fell off, & it constantly crashes on me, two of my friends have it & they got theirs in October & they said the same, I hate it, I want a new phone!

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Reviewer: Sarge - Sheffield, UK
Date: 1st Dec 2007

It's supposed to be for reviews of the W580i, thus giving people an insight into the model & helping people form a decision on whether to buy said model of phone or not.

Oh, & just in case anyone is interested. The phone is rubbish! Buttons cracked & FELL OFF after 1 week, camera is completely bad & overall feel of the unit feels cheap.

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Reviewer: Jordy - Birmingham, UK
Date: 30th Nov 2007

I just got this phone & it is fantastic its features are great the design is modern & very attractive this is an all round good handset I recommend for young adults & teenagers not for business men or women. The keys are maybe a bit small but overall I enjoy using it.

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Reviewer: Elle - Leicester, UK
Date: 30th Nov 2007

I was going to get this phone but an anonymous Carphone Warehouse staff member said they have had many returns due to cracked keys. It's the quality (or lack of) of the plastic, they don't break through misuse or being dropped simply from pressure applied during texting etc. Think I'll give it a miss.

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Reviewer: Jade - Bristol, UK
Date: 30th Nov 2007

I got this phone two weeks ago, & already my 7 button has cracked through the middle. Yeah it still works, but it's a new phone, & yeah. Rubbish really.

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Reviewer: Ellzkiiee - UK
Date: 30th Nov 2007

Well, This Phone Is Stunning, I Don't Care But what All the people say about the Buttons. Hopefully I am Getting It Tomorrow When I Go Shopping, Well Its Lovely & I Love It!

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Reviewer: Harry - UK
Date: 30th Nov 2007

Truly awful phone, yeah good looks, has some good features, light & slim but the screen freezes, the buttons crack, the pictures are not that good for a 2 meg camera, owned mine for 4 months, & been back to various shops 5 times (in desperation to rectify screen fault), the screen has now totally turned black & its unusable.

DO NOT BUY THIS PHONE! Sorry but it's not very good.

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Reviewer: Tom - Ldn, UK
Date: 30th Nov 2007

HELP! I am torn between this phone & the LG shine. Reviews have been better on this one & I don't know whether the buttons still crack.

I want it for Xmas in grey but I don't want to have to return it like every 2 minutes. Has this problem been solved?

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Reviewer: Stephen - Dublin, Ireland
Date: 30th Nov 2007

I've had this phone for a week now & it's great, no cracked keys or freezing. Only wish the battery would last longer, but no big deal.

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Reviewer: Claire - Manchester, UK
Date: 29th Nov 2007

I have had 4 of these phones & am now getting the Nokia N81. Buttons have cracked on all my phones. There must be a design fault but no one seems to be doing anything about it! Other than that though it is an ace phone but I refuse to pay for something that keeps breaking!

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Reviewer: Deborah Lyle - Penrith, UK
Date: 29th Nov 2007

I have had this phone since October & the buttons have already cracked the phone is really good except for the buttons cracking a few of my friends have this phone to & this has also happened to them.

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Reviewer: Billy - Nomates, Madagascar
Date: 29th Nov 2007

I have had this phone since the first day. First the keys started cracking so I took it back, they said this was a common problem & replaced them. Then the camera wouldn't start so I took it back & they have had it for 14 days now & I am still waiting for my phone & I am starting to regret buying this phone & would have rather have bought the new cybershot. But if you like the phone don't let me stop you as it may be a one in a million chance of this happening.

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Reviewer: Jenny - Belfast, UK
Date: 29th Nov 2007

I had this phone for a couple of months now & four of my buttons have cracked. Besides that it's a really good phone. I got it for the whole shake to shuffle thing, & have to say it not as good as I thought it was going to be. But it's a good phone despite the buttons, & they still work.

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Reviewer: Craig - Harlow, UK
Date: 28th Nov 2007

Yes, it is true, the buttons crack & the blue light is then visible through the crack. It may look & feel great but this button problem is a massive failure on Sony Ericsson's behalf. How long did Sony Ericsson actually test this phone for before it went into production, 30 seconds!

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Reviewer: James - Sheffield, UK
Date: 28th Nov 2007

I just recently got the phone it is great, no problems with the buttons or screen. Apparently the w580i's on sale now are all new handsets so the problem with buttons has been resolved.

The features are great can't fault it, bargain price of 99.99. Camera hasn't got flash but the picture quality is still decent. One problem I had is the SIM card feature, first you have to put it a different way round, but you have to slide it in & wait until it clicks, it's almost impossible to get in but apart from that fantastic phone.

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Reviewer: John - UK
Date: 28th Nov 2007

All the features are great & I love the flick shuffle. Buttons are nice & close for texting quick & I have had the phone for a month & they haven't broken yet.

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Reviewer: Sol - UK
Date: 28th Nov 2007

Don't BE PUT OFF THIS PHONE. It is a great looking phone with good features.

The cracking keys could be an issue but so far mine is great, just take out insurance or test it well in the first few days you have it. Sony Ericsson phones are the best in my opinion, best music phones available.

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Reviewer: Sharon - Burton On Trent, UK
Date: 28th Nov 2007

I checked all reviews before buying this phone & the majority of the comments mentioned the cracking of the keys. However, when I went in a shop at the beginning of October, the pink version had just come out & I asked the question about the keys. The assistant said she had had some returned, but since the pink one had been launched the problem had been rectified, so I purchased it with this in mind.

It is now the end of November & keys 3 & 6 are cracking. Also key no 7 is about to go. I love the phone in all other ways, but this has put me off & I am taking it back to try & get a full refund & purchase a completely new model of phone.

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Reviewer: Paul - Huddersfield, UK
Date: 27th Nov 2007

Can anyone tell me if the keys & screen really crack as I have the z530i & have had no real problems, just want an upgrade. My sister had the one up from me though (the w300i) & had no end of trouble. She ended up going to trading standards about Sony & Orange! Going back to the w580i though, If the keys & screen really do crack I'll stay with my good old sturdy brick. Had it since it first came out in the UK & shall stick with it if there are such problems. That is until I find a better replacement! LOL!

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Reviewer: Kate - London, UK
Date: 27th Nov 2007

I have had this phone now for approx 3 weeks, & it is a COMPLETE nightmare! It freezes up during application use, turns its self up voluntarily & if I am lucky to get it to lock the keys it will unlock itself & dial out when it's in my pocket. I am going to be returning this phone.

I cannot fault the overall look of this phone, but the practicalities of it fail greatly. I have a few friends who also have this phone & all suffer similar problems, including the shake shuffle turning the music off instead of changing track.

I have never been so disappointed with a phone. I am going to go back to my reliable Nokia 7373. Although not function packed like the Sony Ericsson, it is a much more reliable phone.

On the plus side, the battery life is great, & the functions are great, when you can get them to work.

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Reviewer: Dan - Durham, UK
Date: 27th Nov 2007

I have had this phone for 2 weeks & the buttons are cracked but I would recommend it to anyone.

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Reviewer: N - UK
Date: 26th Nov 2007

Bought this phone. L had a black line across the top of the screen, at first I thought it was just the sticky cover they usually put on screens turns out it wasn't. I really loved & wanted this phone for ages as well, but had to return it. Now I am thinking about the w910i just have to wait for it to get a little cheaper. Don't want to break the bank now do I?

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Reviewer: Gawjus Girl - UK
Date: 26th Nov 2007

The camera is rubbish also, the battery life is appalling. Apart from that, it's a good phone. But the battery life & camera are rubbish. Also, don't buy this phone on Orange, seriously. It replaces the Walkman symbol with an Orange square, it's annoying. Get it on O2, O2 all the way.

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Reviewer: Janet Moore - Cheshire, UK
Date: 26th Nov 2007

I am trying to find a pink model which does not have the Orange Logo on the front, any ideas?

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Reviewer: Rachel Potter - Newcastle, UK
Date: 26th Nov 2007

THIS phone IS SO AWESOME I LOVE IT A WANT ONE & I am GOING TO KISS THIS PHONE.

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Reviewer: Ella - Essex, UK
Date: 25th Nov 2007

I LOVE this phone I haven't got it yet but it's the fashion to get this phone does the buttons really crack? I want this phone for Xmas. But I have got the w880i & I am not allowed to get a new phone for long now. But I love this phone a lovely model. My w880i is so rubbish I want this w580i! I want this phone all my mates have it & I think it is ideal but if you're older I don't think it would be ideal hope I have helped.

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Reviewer: Danielle - UK
Date: 25th Nov 2007

I don't personally have this phone but my sister does & her keys have cracked & her screen & she has only had it a couple of week.

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Reviewer: Wayne - Middlesbrough, UK
Date: 25th Nov 2007

The w580i is a good all round phone! I have had it about a week & most of the functions are ace it's easy to use & looks stylish as can be but soon as I got it home the camera wasn't working at all it either freezes or just goes black. Is anyone else having the same problem or just me? Other wise 10 out of 10.

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Reviewer: Boblop - UK
Date: 25th Nov 2007

It's a very good phone best one I have ever had. I can't believe it was on £99.99 no problems at all.

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Reviewer: Diz - UK
Date: 24th Nov 2007

I last had the W810i & really liked it. It was a bit chunky & I worried about it dialling out while in my pocket (maybe my paranoia) but those were the only things I disliked. So with slight reservations about the lack of flash I chose to buy this phone. I got the grey which I like. Most shops didn't have it in, only a shade of pink I didn't like at all, so I had to search for it. When I found the shop that had the grey their other option was white, which they didn't have, (confusing.) I like the weight, the size & style. It has lots of functions to play with too but no flash. My photos until now have been awful. Even photos that shouldn't need a flash just don't seem much good. I've deleted almost all so far. The other problem I am having is finding texting fiddly at the bottom right of the keys it feels as if the phone is going to fall out my hand & I hold it with my left hand just in case.

Having said that I had to stop & think again about how the other brands compared & this is a great phone.

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Reviewer: Jodi - London, UK
Date: 24th Nov 2007

Well. I haven't got this phone just yet but my mum & dad might get me it for Christmas, yes, by the way is it true it breaks just like that, I hope not but in the other hand people have told me it is so good :] so I don't know what to believe, tell me if it is true or not, please.

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Reviewer: Phoebe - Surrey, UK
Date: 24th Nov 2007

FAB PHONE!

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Reviewer: Ryan Blair - UK
Date: 24th Nov 2007

Hi people is this phone any good my dad has got me it for Xmas & I can't wait to get it I have heard about the cracking screen & buttons is this true? Write back.

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Reviewer: Kerry - Hull, UK
Date: 24th Nov 2007

I've had the W580i since September, the screen has a finger nail size gap around it that just gathers dust & dirt, & moves around, I daren't clean it too hard or the screen will probably fall out. The keys are one big JOKE. I took the phone back to Carphone Warehouse as two keys (on different rows) had cracked. They didn't have any others in stock so they sent it for repair. The night I got it back, another key cracked. I now have 4 keys cracked. I am having a nightmare getting it exchanged for a new phone. I would not recommend this particular model to anyone. Oh & the battery life is rubbish, it needs charging every other day! Looks aren't everything, sometimes you have to go for quality! Just wished I'd stuck with Nokia.

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Reviewer: Lozza - UK
Date: 24th Nov 2007

I have had this mobile phone for three months, & in this time I have had to have 3 replacements because the number buttons crack. I have my third replacement phone now & the buttons are cracked again! It's a stylish little phone but the only let down is the buttons. & that it doesn't have a flash when going to take a photograph. It's on contract, & I have it for another 15 months, I just hope the buttons don't get any worse!

Does anyone else with this phone have the same problem as me?

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Reviewer: Cammy Lim - Canada
Date: 24th Nov 2007

I like this phone & its features, but I had this phone for 2 weeks & well it just turned off on its own & I can't turn it back on anymore, hopefully I will get it replaced.

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Reviewer: Anon - UK
Date: 23rd Nov 2007

Does anyone know if the keys are still cracking & the phone going all wrong?

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Reviewer: Sierra - Ireland
Date: 23rd Nov 2007

I have not got this phone, but I am getting it for Christmas so can anybody tell me How Did Your Buttons Crack? Is it the poor quality phone or are you people just dropping it etc.? ANYBODY WHO HAS THIS PHONE, WILL YOU PLEASE LET ME KNOW & tell me everything basically about the phone.

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Reviewer: Ellie - Portsmouth, Spain
Date: 23rd Nov 2007

IS THIS PHONE ANY GOOD? Because GETTING IT FOR CRIMBO & I WANT TO KNOW IF IT LOOKS NICE because I am GETTING IT? DOES IT COME WITH USB & HEADPHONES?

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Reviewer: Iqbal - Mumbai, India
Date: 22nd Nov 2007

Battery life is very bad.

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Reviewer: Dennis - Birmingham, UK
Date: 21st Nov 2007

Had this phone for almost a month now. If you're buying PAYG & you're on Orange, do yourself a favour & get it from Carphone Warehouse rather than Orange themselves, then you won't have to put up with having the beautiful handset design ruined by Orange's stupid logo on the front. (the little blue Walkman logo is much cooler, & if you're getting the grey & blue handset, really adds something to it).

Not had any issues with cracked keys by the way. From what I can tell, this issue is sorted in the latest batch of handsets.

Small keys & lack of camera flash are unfortunately.

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Reviewer: Stephen - London, UK
Date: 21st Nov 2007

I have had this phone for 2 weeks now but there is nothing wrong with my phone. I hope nothing happens to the buttons like you guys have said.

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Reviewer: Loz - UK
Date: 20th Nov 2007

I Haven't actually Got This Phone! Getting It For My Birthday, Been Reading the Comments Does the Screen Seriously Crack When You Put It In Your Pocket? I Hope Not & the Buttons Cracking. Really? Let Me Know If You've Had These Problems! X

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Reviewer: John - UK
Date: 20th Nov 2007

This is a good phone I see nothing at all wrong with it except I don't understand why they put the shaker part when you have to press a button to shake & change song when you can press a button & it changes LOL but otherwise it's a brilliant phone.

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Reviewer: Billie Fry - Peasmarsh, UK
Date: 20th Nov 2007

The only way it cracks is probably because your treating it badly & I am getting this phone for Christmas it is the business, it has a step counter & everything woop woop can't wait x.

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Reviewer: Jane - Warrington, UK
Date: 19th Nov 2007

I am supposed to be getting this phone for Christmas & all these reviews are making me rethink is it really that bad?

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Reviewer: Grant - London, UK
Date: 19th Nov 2007

I am thinking of getting this phone. Is that a good idea? If not what phone should I go for? Cheers bye.

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Reviewer: Like To Know - UK
Date: 19th Nov 2007

This phone has put me off of Sony Ericsson's. My favourite phone is the.LG VIEWTYat the MOMENT.

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Reviewer: Haris - Bicester, UK
Date: 19th Nov 2007

It looks quality! The shake sensor system looks good as well. But do the buttons really crack? It doesn't quite sound plausible! Hmmm? I might get one. It depends.

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Reviewer: Ben Dover - UK
Date: 19th Nov 2007

This is a great phone I would recommend this to anyone.

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Reviewer: Craig - Ayrshire, UK
Date: 19th Nov 2007

Bought this phone a couple of weeks ago & so far I haven't had any problems with it. I played around with it A LOT as soon as I got it & found it to be easy to use & navigate my way around it. My only gripes with it are short battery life & the battery cover is very difficult to remove but overall I think this is an excellent phone.

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Reviewer: Faye - Bradford, UK
Date: 19th Nov 2007

I have had this phone for exactly one week my buttons don't appear to be cracking nor does the screen appear to be faulty but I have had one problem which has not been noted whilst reading peoples review the phone keeps telling me there is no sim in the phone when clearly there is. I haven't dropped the phone & I have a protective casing on which should help in general placing the phone down. I am not happy that the phone has broken within a week I am going to see if I can get it repaired I should do seen as it is within 28 days but I have a feeling this may not be the case other than that the phone is very good & I would recommend ii if I hadn't heard off the problems other people had been facing.

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Reviewer: William Smith - UK
Date: 18th Nov 2007

Hi, I love the W580i! This phone is such an awesome phone, the camera is good quality but there is no flash. If the picture is to dark, put it on the computer & edit the brightness levels of the picture. It may not be the same as the flash but at least it's better than a completely black picture. For those who are very worried about the keys cracking, don't BE. Sony has fixed this problem, & the new & improved keys on the newly manufactured phones are fine. I reckon these phones should be in stores in very Early December! Ready for the Christmas rush. If you are stuck with a model with the faulty keys, just be more gently with the keypad & DO NOT DROP the PHONE. When you press the keys, press them gently & in the centre of the key pad. If you do this, you should be fine the music is at a very high quality! The shake control is handy to use. If I was texting someone & I wanted to change track, instead of going out of my text to go & navigate through the menu to get to the MP3 player to change it. All I would have to do is hold down the button & flick it with my wrist. It's so easy to do & it saves a lot of time.

The phone battery will last you as long as you don't expect too much from it. With any phone, listening to music will drain the phones battery. But if you keep the battery charged up, it will get into a healthy routine. Also if you put the backlight of the screen down it will save a lot of power! That way your battery will last you for ages! Overall the phone is great! Great sound, Great features & it's such a hot phone! The down side is the keys are not the strongest but if you get used to using them in a gently way they won't break. Well shouldn't do. Don't worry about the keys that much! You must be banging them pretty hard to crack them. Also the camera is the down side, no flash. But you can adapt to this, just make sure there is good light in the room! If not take the picture & adjust the brightness of the image by using a computer! So be gently on the keys & more aware that they are not the strongest as some phones & this phone will be your new best friend.

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Reviewer: Chris - Canada
Date: 18th Nov 2007

First, I think the phone is great, but there have been a few problems. Within two weeks one of the buttons cracked, but I sent it in & they repaired it fairly quickly, also, now the camera doesn't work, it freezes the phone when I turn it on, I am not sure why. Besides these problems it's an awesome mobile phone anyway.

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Reviewer: Katie - Banbury, UK
Date: 18th Nov 2007

I am Getting This Phone In Like 3 Weeks & Everyone Is Saying That the Buttons Keep Cracking. Does This Effect anything Because I Text Like Mad & I am Really Scared That Its Going To Affect Me £199.00 I Bought This For. I Had TO Pay For It Myself I don't Want It To Break Or Any Thing & the Camera Is A Thing That I constantly Use Too. Can Any One Tell Me Exactly What goes Wrong. Thanks.

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Reviewer: Anon - UK
Date: 18th Nov 2007

Everyone who thinks the buttons crack you are completely wrong. Mine is fine.

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Reviewer: Hannah - UK
Date: 18th Nov 2007

I am supposed to be getting this phone for xmas I can't wait but I also want a puppy.

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Reviewer: Lisa - Manchester, UK
Date: 18th Nov 2007

GREAT phone but after 2 days eight buttons had cracked down the middle. I took it to the shop I got it from & they advised me to call Sony Ericsson. Sony Ericsson have had my phone for nearly 3 weeks after I was told it would be 3 to 5 working days. Then after 8 working days I rang & was told it was 7 to 10 days. So if you get this phone & the buttons crack I would think twice about sending to be repaired. But apart from that it's an amazing phone. No flash on the camera which is pretty annoying, but hey I can live with that.

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Reviewer: Brad - London, UK
Date: 17th Nov 2007

I am buying this phone in grey today I just really hope the keys don't crack. How do they crack? But whatever happens it's still worth £99.

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Reviewer: Bobman - Galveston, US
Date: 17th Nov 2007

Mine died 3 weeks out of the box, I never damaged it, just turned it off one day & was never able to turn it back on again. Sony is replacing but I have to pay to ship it to them to replace a brand new FLAWED phone. Google the phrase w580i won't turn on & see. Many others have had this problem so it's an inherent flaw of the phone. I wouldn't choose this same phone again. I'll be without a phone for weeks waiting for the new one, paying for my service while I can't use it. My girlfriend had a similar problem with her Sony Ericsson phone (different model) & sent it in, they replaced it with one on which the camera CONSTANTLY activates itself & shoots pictures like a machine gun until the memory is full. I will never buy a Sony phone again.

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Reviewer: Julian - UK
Date: 16th Nov 2007

Brilliant phone & only £99 on Orange pay as you go, packed with loads of features & no problem with cracking keys. Walkman feature is excellent with the mega bass & the shake it system to change tracks. 10/10.

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Reviewer: Phillip - UK
Date: 16th Nov 2007

Amazing Phone, User Friendly. Sound Is Great & Clear. The Best Phone I've Had. Haven't Had Any Problems With It At All. Only Thing Is the Camera, 2.0 Megapixels Isn't Enough. Should Had Been 3.2 Megapixels, Then Would the BEST!

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Reviewer: Ecky - Forres, UK
Date: 15th Nov 2007

This is a great phone indeed! Sony have fixed the problems with the keypad & its problem free now. This phone has everything you need & the fitness feature is just brilliant, there is one bad point though. The camera is great but you cannot zoom in camera mode & you also do not have flash which is quite a downside for me. Overall it's a great phone & it's well worth its price, I recommend this to everyone!

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Reviewer: Tom - Preston, UK
Date: 15th Nov 2007

I've had the phone for less than a week & already the 4 & 6 keys have cracked. Although, this does not prevent usability of the keys & the cracks are barely visible when glancing over.

The overall features of the phone are very impressive especially shake control which comes in handy when wanting to change tracks in other applications.

The design is very modern & proves to be an impressive Sony Ericsson slider phone. The only down sides are keys to be honest.

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Reviewer: Charlotte Are - Sheffield, UK
Date: 15th Nov 2007

Upgraded my phone from a Sony Ericsson w810i. To say it's meant to be newer than that one, I found it disappointing. It doesn't have a flash on the camera, doesn't have a play or pause down the side & no infra-red. I thought this phone would be great.

The battery is shocking! I charge it up from 8 at night to 8 next morning, I play one song & the battery is down to 94%. I would have thought it would be a lot better.

All the music sounds as though as it's been recorded & there is a blur & vibrating sound when I play the music. Also, it keeps freezing & a black blank screen coming up. Luckily I have my other phone. So I can swap back at any time.

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Reviewer: Damian Jones - Wales, UK
Date: 15th Nov 2007

Hi, I got this phone in September & Laura do not get it my buttons have also cracked & the speaker for the music is getting a bit crackly. The phone has great features but not for long!

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Reviewer: Will - England, UK
Date: 15th Nov 2007

It is the best mobile phone.

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Reviewer: Tom - UK
Date: 14th Nov 2007

Hi people, I am getting the phone for Christmas & have read a lot of reviews about cracked buttons, fair enough it is a fault but too many people are taking it too seriously.

- You can hardly notice the crack.
- the buttons still work perfectly.

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Reviewer: Bob - US
Date: 14th Nov 2007

Brilliant mobile phone.

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Reviewer: Gemz - Leicester, UK
Date: 14th Nov 2007

My mum is buying me this phone 4 Christmas as I had a d600 & have lost it somewhere & can't find it & I can't wait for my new w580i to arrive! It's been out for about a year now but not too bad I suppose! But I have been reading other peoples reviews on what they think about this phone & a few people say that it's a bit bulky but I have been looking at sum pictures off it & it don't look as bulky as everyone makes out I haven't even got the phone yet & I have near enough fell in love with it already! A lot of people are also saying that it's a good phone & that most off you don't want to upgrade it or give it up for a new phone because it's that good, so I think I am just going to stick with this one the only problems I have is that a few off you have had a few problems with it & I am kind of a hoping that this doesn't happen to me as I don't have much luck with phones as it is but I have got to say that so far it looks pukka! I am loving it already!

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Reviewer: Mr Smith - UK
Date: 13th Nov 2007

This phone is good with good looks & features, however I am now on my third one. First, the buttons cracked within a month of light use, returned & replaced. Second one lasted a week before the buttons started to crack, would not have had another but shop insisted on like for like replacement. The third is 2 days in if the same problem occurs then no chance. Don't bother!

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Reviewer: Dillon - Lisburn, UK
Date: 13th Nov 2007

I am supposed to be getting the W580i for Christmas & it looks so cool my friend has had it a short while & nothing is wrong with it but after I heard people say that the buttons crack I started to get worried. Is this true? Do the buttons really crack? Please answer me.

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Reviewer: Anon - UK
Date: 13th Nov 2007

Okay, I am about to get this phone for my Xmas, & I am getting VERY worried about these reviews. Does anyone have a phone where the buttons haven't cracked LOL?

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Reviewer: Chris J - Plymouth, UK
Date: 12th Nov 2007

I bought this phone a few months ago the buttons did crack & I am not a heavy texter I only send about 400 to 600 a month like 20 a day or so but the main problem I had with my phone apart from the button s cracking is that the camera went all dodgy & every time I took a picture it would cancel everything & go back to the main screen so I took it to the shop & they sent it off for repair & rather than fixing the problem they randomly repaired the cracked keys which I didn't even have a problem with in the first place so the Carphone Warehouse said they would replace the phone but they were out of stock so now I got to wait a week for a new one so until then I can't take pictures or videos has anyone else had this problem? Just found out how to use the shake control that's quite funky LOL all in all a good phone would recommend it :).

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Reviewer: Nat - Notts, UK
Date: 12th Nov 2007

Don't bother, you will eventually if not soon after have your buttons cracking it's a shame because it's a nice looking phone & easy to use but hey I haven't seen mine for over a month as it went back after the first month of having it as the buttons cracked so now I am getting a swap to a w660i.

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Reviewer: Girlypinkpurple - Oxfordshire, UK
Date: 12th Nov 2007

Lisa, I have the pink w850i & the buttons have cracked on 2 I have had so far. I am about to get my 4th one tomorrow as I have had problems with each one.

If the next one has something wrong with it too (probably cracked buttons again) I won't be getting another one. I love the phone but I am not going to keep sending them back to Orange every week or so as this will be the 4th one in 5 weeks.

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Reviewer: Joe - Liverpool, UK
Date: 11th Nov 2007

Getting this phone in 2 days time can't wait! I hope the keys don't crack though or I will be pretty disappointed & what's the grey colour like?

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Reviewer: Dana - Greece
Date: 11th Nov 2007

I have this phone for 3 weeks & my keys are OK. I was wondering how do you mean that your keys are cracked?

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Reviewer: Me - UK
Date: 11th Nov 2007

Hi, I like this phone but I am a little bit worried about the keys cracking, but I have heard a lot of good things about it my friend has it & not one problem she said it's a good phone she has had it since August. I have at this moment got the w550i I have had it for 3 years & not one problem I just think it's time for a change. Would it be a good idea to get this phone?

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Reviewer: Matt - Kent, UK
Date: 11th Nov 2007

Hello, all day yesterday I was looking for the phone but all the shop had sold out but when I went in to the link they tell me that all the phone have be recall to fix the cracking buttons now so the phone will be back soon.

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Reviewer: Vijay - India
Date: 11th Nov 2007

Excellent Phone. Good quality sound & the earpieces are very well designed.

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Reviewer: Rachel - Manchester, UK
Date: 11th Nov 2007

I bought this phone & had to take it back the next day, the battery was faulty. I got a brand new one & however that one was faulty as well, it kept freezing turning off etc. So I took it back yet again, this time the phone actually worked but after a few days it started the usual again, Freezing, turning off, going off music, also the memory card is irritating as it always clicks out of position. I took the phone back to the shop, this time I got a refund however because there were none left in stock, I preferred the refund as I bought a different phone which does exactly the same & has a better camera, the Samsung U600. Anyhow, the man at 02 told me that they no longer stock the phone due to so many being faulty. I wouldn't risk buying this phone, I was disappointed.

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Reviewer: Poppy - UK
Date: 10th Nov 2007

For those people who have complained with the keys cracking, I have heard it is because you are pressing the buttons on the left or right side, not in the middle. Hope this helps!

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Reviewer: Billy Oflaherty - London, UK
Date: 10th Nov 2007

It's a wicked phone I can't wait to have one of my own.

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Reviewer: Girly Pink Purple - UK
Date: 10th Nov 2007

I love my little pink handset but as I have read many times my keys have cracked too. I upgraded 4 weeks back & this is the second handset I have had in that time.

Orange have told me if it happens a third time I can have a different model so I am going to try the W910i red one.

All in all though it's a funky little phone!

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Reviewer: Sandra - Streatham, UK
Date: 10th Nov 2007

Help, I am about to get this phone & am a tad mobile stupid, I.e. I use it for texting & calling. I currently have a MV50 & have no idea how to save the ringtones I have bought onto the new phone. Last time I got a new phone & change the sim over, I lost them all, any ideas? Anyway, it looks pretty & is pink! Will see how I get on.

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Reviewer: Nikki - East Sussex, UK
Date: 9th Nov 2007

Have had my phone since September no problems with it at all, not one cracked button & I text a lot! Battery does run down quick but hey you can't have everything. Don't regret buying this phone.

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Reviewer: Andrew - Glasgow, UK
Date: 9th Nov 2007

I liked this phone but like most of you my keys cracked after a month, I wouldn't recommend it to anyone.

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Reviewer: Laura - Wales, UK
Date: 8th Nov 2007

Hi. I am supposed to be getting this phone for Christmas but I am worried about the cracking buttons now. Will someone please tell me if that problem has been fixed?

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Reviewer: Mr Watt - Leeds, UK
Date: 8th Nov 2007

I brought this phone & two weeks later I noticed the buttons all started cracking & it got knocked & fell on the floor from a very short distance & disrupted the screen leaving lines going straight through the middle. I went to the shop to trade it for another but I was told they have already stopped making them & so therefore they couldn't get me another one. Besides the cheap quality of this phone it does have great functions, but if I was you buy something else!

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Reviewer: Chrissie - Ireland
Date: 8th Nov 2007

I bought this phone about a month ago. I had problems with the sound as it would stop playing every so often so it's currently being repaired. I haven't dropped my phone as of yet but one night I noticed a small crack in one of the buttons. I presume all the phones are made like this. The buttons are too small. So texting quickly is impossible.

The whole phone is very creaky in general which is very annoying & the screen goes funny when you press around it. The vibrate alert is way too weak. The battery cover is extremely hard to remove but once you get used to sliding it up it becomes easy.

I used to have problems with my music & pictures & would have to keep removing the memory stick & putting it back in. Since then I've realised you have to keep pushing it in until you hear a click. You have to restart your phone every morning or it will freeze. Apart from that it's a fun, reliable, easy to use phone.

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Reviewer: Bus - Netherlands
Date: 8th Nov 2007

Hi, everybody, I read a lot of people saying that the button's cracking is a result of fast texting a lot & in proper use. Theses probably are very big Sony Ericsson fans, because it is rubbish. I have my phone for a week now, & the only thing I did with the buttons was dialling 1! Phone number & text 1! Message. Button 4 has cracked as a result of that.

My phone is in my shirt's pocket, so it doesn't get crushed in any way, the screen is a bit wobbly (Sony Ericsson claims it is warranty, so I had to bring it back anyway) & the phone feels not very sturdy. This, as was reading all the button comments on the Internet, was also one of the reasons why I don't press the buttons very hard.

I had one Sony Ericsson before, I liked the phone a lot, but it was not properly built. That's why I hesitated a bit for this one. It is a great phone, I really, really love it, it has everything I need from a phone, including a very nice music player & very! Loud ringtones, but don't accuse people of in proper use. Button's should not crack unless you stand on it or drive over it with your car. They are made to be pressed!

Positive Points, Great phone, looks great, functions perfectly, takes nice pictures (for a phone), very nice screen, nice music player, good sound, not so bad over the speaker, even.

Negative Points, In properly built, button's DO Crack in normal usage, the slide was wobbly & as a result of that the buttons on the right side of the slide feel like you have to press them twice.

A little thing I find very strange! Why does a brand like Sony agree to put such rubbish earphones with a music phone. Buy new ones, just the cheapest ones you can get, & you will enjoy the music player a lot more.

Now, I am going to bring my phone to a Sony repair centre, let's hope I get it back before Christmas & use my old phone for a while. Next year I hope Nokia or Samsung build a phone that looks as great as this one, because I am never going to buy a Sony Ericsson phone ever again.

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Reviewer: Rach - Devon, UK
Date: 8th Nov 2007

Apologies for my confusing posts. It appears that after submitting posts certain words are either changed/missed out completely changed & even up to a couple of sentences having even been taken out. Maybe I type too much? , LOL.

Anyway here go's again: in regards to the freezing I think Todd from the US has a valid point or two. It would be worth trying his suggestions down below to see if they make a difference to anyone who already doesn't do as he mentioned. On the whole I have generally found the mobiles with more & more features are prone to freezing more as it can't handle the overload almost. E.G a prime example is the latest N-Series of mobiles from Nokia. Hope that's cleared that up. In answer to the question the cracks for most in the keys are nothing more than hairline cracks which is bad enough really. One could live, put up with that but who's to say once they have started cracking the more pressure applied to them over time doesn't affect the usability & they fail to work properly or are temperamental? (Well we already know this has happened to a few people).

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Reviewer: Rakhim Ford - London, UK
Date: 6th Nov 2007

When I got this phone I was really amazed because it's got really cool light effects & it's a Walkman & when you shake it it turns the music.

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Reviewer: Lottie - Hull, UK
Date: 6th Nov 2007

I am getting a new phone this weekend & I can't decide between this & the O2 cocoon, I am put off by the fact this phone doesn't have a flash & from what I have heard it doesn't have MP3 ringtones. Anyone know if this is true or not?

Another thing I don't understand is everyone saying the buttons crack, I have had 8 phones & I have never known a button to crack, someone explain please? Thanks :).

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Reviewer: Bernice - London, UK
Date: 6th Nov 2007

I like a lot of your reviewers have had the cracked keys & the keys that have cracked nearly falling off the keypad. I do text a fair amount but am not heavy handed. I am on my third phone now & if those keys crack I will be asking for a new phone (different model & or make). The annoying thing is that I have bought a larger memory card for the MP3 player & also need to buy an emergency battery powered charger, I don't really want to do this yet as I might be changing phones if they keys crack again. I am not happy. Don't buy if you have failing eyesight, the features are rather hard to use as they keys are very small.

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Reviewer: Rach - Devon, UK
Date: 6th Nov 2007

I'd advise anyone unhappy about this mobile's main problem to sell straight after getting it repaired, especially before it go's down even further in price & before more people hear about it & are put off. With Christmas coming up very soon now would be a good time to get shot of it as well.

I really wish those who keep insinuating the problem is down to the user would just stop. Put their brain into gear & tally up the amount of people who've had the cracking keys issue against those that haven't especially in the last 2 to 3 months.

The Supply of Goods & Services Act 1982 as someone pointed out is a very good point. The fact that S.E have admitted this problem to a previous posters partner who works in a mobile phone shop yet are still denying it's got a major fault to every consumer who's bought it, had to have it replaced, fixed only for it to happen again says it all. The fact that after so many high level of returns & complaints only proves that they obviously care more about their reputation rather than their customers. Otherwise this mobile would have been withdrawn off the market by now & all customers with faulty w580i's given full refunds.

I shall N-Series being a prime example. Regarding the battery life the majority of users I expect like myself charged up initially for 2.5 hrs or until the battery was full as the manual booklet states & we still find the battery level go down alarmingly quite low after just a quick phone call or couple of texts. That's without messing about with the Internet, Walkman, taking videos or pictures side of things. Whether or not the pretty lights on the sides have anything to do with this I don't know but if that were the case I'd rather have my battery life last longer over the former any day as I am sure most would.

Sorry I meant to say the N-Series are prone to freezing.

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Reviewer: Leah - Hoylke, UK
Date: 5th Nov 2007

Hi I haven't got the phone yet but I was wondering what shake was?

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Reviewer: Basilis - Heraklion Crete, Greece
Date: 5th Nov 2007

Hello, I am looking for a good mobile phone. First I had on my mind was the S500i everybody was saying that buttons crack etc. Here the same. Maybe some people lie or they don't take good care of their mobile phone. Thanks.

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Reviewer: Lisa - Newcastle, UK
Date: 4th Nov 2007

Does anyone know if the keys on the pink w580i crack?

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Reviewer: Bryony - UK
Date: 4th Nov 2007

A lot of people's buttons seem to have broken, mine haven't but my friend with the Sony Ericsson S500i has had the same problem.

The phone is good but I have had some problems. I haven't been receiving all of my calls or texts, I would put it down to a problem with Orange but 6 or 7 of my friends are with Orange & they are receiving everything.

Also, occasionally all of my songs & photos appear to have been deleted. This can be fixed by taking out the memory card & putting it back in, but it is irritating when you are trying to listen to music.

It is quite an okay phone but I don't think it's worth the money. I am going to attempt to get mine repaired tomorrow!

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Reviewer: Khalid - London, UK
Date: 4th Nov 2007

This phone is great. My buttons haven't cracked & I know quite a lot of people with this phone & they haven't h