UK Mobile Phones - Sony Ericsson W580i Review

Your Sony Ericsson W580i Reviews

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Reviewer: Samantha - Stokeee, UK
Date: 8th May 2008

Where to start. Had this phone since Christmas. Not a long time at all is it. The buttons have begun to crack, but so has everyone else's. A bigger problem to come.

All the top buttons (the Walkman button, the OK button, the left buttons & the right buttons) none of them work! You have to deeply press down onto the screen & press the buttons to actually make it 50% chance work.

The lights have completely gone out of the buttons & the side lights have gone as well.

The memory card slot is so hard to open. & the memory card always seems to come out of place. The back blue paint under the slide has all chipped & the back won't go on properly. Since I dropped it, ONCE.

Useless phone, my opinion is don't get it!

First few months I had this phone I thought everything would be perfect, nothing would go wrong! How WRONG was I. Total rubbish!

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Reviewer: Shannon - UK
Date: 8th May 2008

I've already wrote on this site saying how much I loved the phone. But I've got to say, it is the worst phone I've EVER had. I did have the grey but it got stolen & I was heartbroken. Then my mum & dad decided they would replace the phone. I got it in the white this time & wasn't over keen on the colour but decided to keep it. Anyway, I had this phone for another 3 months & four of the keys cracked 1, 3, 7 & the space button.

Also the big round button with the arrows & that. Then the space button stopped work altogether. When this happened I had every intention of sending the phone back on the insurance but decided I couldn't be bothered I just wanted a new phone because loads of my friends had the same thing happen to them & the insurance told them it couldn't be repaired. On the 3rd of May I went shopping with my mum because the night before I had seen the Samsung soul on the TV & when I looked it up on the Internet I thought it was amazing. I went into the Carphone Warehouse & asked about the phone. I had a play around on one & loved it. I got a really good deal in the end & even got a two GB memory card for nothing. I really don't recommend the 580 but the soul is brilliant!

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Reviewer: Anon - Essex, UK
Date: 8th May 2008

As I read through all the reviews on this mobile phone, I am beginning to get angrier & angrier. I got this phone for Xmas by my partner & after 2 months the buttons cracked & my photos kept disappearing, & the key were very slow to respond, 20 seconds to be exact. I took it back to the shop & it got repaired, 2 months later keys cracked again, so off it went again to the shop bearing in mind the shop is half an hour away by train. Came back but 2 months later for a third time the buttons have cracked, & the back button snapped & screen has fallen down. The Orange shop won't issue me with another model of phone, I was offered £25 off a new model, so you know what they can do with that £25! All I want is a phone that works, I have never had problems with Sony phones before, this has made me think about changing network providers & also reverting back to the Nokia phone's, which I've had no problems with in the past. Very disappointing, DO NOT BUY!

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Reviewer: Abeni - UK
Date: 6th May 2008

I bought this phone in November & to be honest with you I have had very few problems. The screen goes dark from time to time (as in pressing the buttons don't make the screen appear) but thats happened with all the Sony Ericsson phones I have ever had & all I have to do to see the screen again is slide it up & down or just press the play key a few times. If worst comes to worst I turn it off & turn it on again & it is fine. Recently though, the battery life has gone down a bit, but this might also be because I listen to music a lot.

Regardless, I consider all the above to be minor issues & still think the phone is excellent. I think I was extremely fortunate in getting one that has not been blighted by the cracked keys fiasco or other serious problems & I got mine off eBay!

The Walkman is amazing, sound is amazing, & the camera is quite good too. Stll can't figure out how to zoom though.

I love it, but because it really is pot luck if you'll get one that functions as it should, I am not sure I would recommend it to others. I would not suggest you buy it on pay as you go as many people are still having problems with theirs.

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Reviewer: H Davis - UK
Date: 5th May 2008

FAULTY PHONE! STAY CLEAR. THIS PHONE HAS A MAJOR FAULT WITH the BUTTONS CRACKING! It will happen after a few weeks. I HAD THIS HAPPEN & RETURNED IT TO PHONES FOR YOU. BUT AS THIS WAS HAPPENING TO SO MANY IT COULDN'T BE FIXED DUE TO LACK OF PARTS. I WAITED 4 WEEKS & GOT IT BACK STILL BROKEN. I ONLY GOT A NEW ONE AFTER GETTING TRADING STANDARDS INVOLVED! & YES MY REPLACEMENT HAS DONE the SAME! BAD NEWS!

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Reviewer: Hazel - UK
Date: 5th May 2008

I read all the reviews on this phone before getting it, & I must admit I almost didn't. Almost all the reviews talk about the buttons cracking & the phone freezing, but I have not had this problem yet. Touch wood. I spoke to the adviser in the O2 shop & asked about the buttons. I was told they have a new keypad which is more durable. This seems to be true. My phone is yet to freeze. Touch wood again LOL. The design is beautiful & I really like the coloured lights, which I had on my old phone & partly helped sell the w580i to me. Music quality is great & I absolutely love the fitness features built in. The phone is slightly slow to react when opening or texting but I soon got used to it & learnt to text a bit slower. After having the Z310i for over a year it was a welcome upgrade. To anyone considering this phone, but being put off by bad reviews, I suggest you give it a go. After all, the keypads have been made stronger & the phone is an amazing phone.

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Reviewer: Serena - UK
Date: 5th May 2008

I am thinking about getting this phone for my birthday in pink. Two of my friends have the phone in grey & blue.

One of my friends has a crack on the 2 key but you can hardly see this so it won't be much of a problem to me. Also the same person has marks on the back where the slider rubs the paint off. Still, my other friend has no problems so I think it's just about how well you look after it.

Me & my best friend are really looking forward to getting this phone (she is getting it in white) & hope we have no problems.

One more thing, my friend says you can't change the lights for when you're just on the menu & you can only change them for callers. Is this true?

Help me out please.

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Reviewer: Leanne - Newport, UK
Date: 5th May 2008

What a piece of rubbish phone I have ever has I have had the key pad repaired & this time after a reinforced harder keypad it was worse than before I had it repaired. What a joke I am taking this matter to court.

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Reviewer: Are.c - England, UK
Date: 4th May 2008

I got this phone in the new sleek red colour a few days ago so it isn't my full review (may review again in few months time). Compare to my last phone Siemens C65 which I been using over 3 years, this is a big improvement for me. It's a bit of a learning curve for me (button functions) since I so used to my old phone. I fully aware of the keypad problem but I assume since the red colour is the latest version, the keypad should hopefully be alright but I could be wrong. The keypad does look dodgy though.

My only problem that I got with the phone is that it seen the red version from Orange (got it from Orange shop) have remove the light option (to change the lights). I did read online it in menu, setting etc but it not there in the phone, nor the instrument booklet mention the light at all. This may seen minor but it really tick me off since the lights were one of the reason that I bought. If anyone from the UK also got the red version from Orange but got the light option, please let me know how to get or find it on the phone.

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Reviewer: Varuna - India
Date: 4th May 2008

Had this phone for 8 months now, not a single problem, never, I absolutely love this phone great music great everything. I guess the button cracking problem has been sorted out.

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Reviewer: Raq - Worcester, UK
Date: 3rd May 2008

I bought the phone literally 5 days ago & the keys messed up which I was very surprised about now I have replaced it for another & by reading the reviews am worried that it will get messed up again. I really liked the features on it but I feel like hiding it under my pillow for long last use as the reviews are so negative about the phone, which may possibly be correct.

I am using Sony Ericsson for the first time as usually I buy Nokia or Samsung, which with Samsung I have had so many problems with, this pone may not have as much features as Samsung but is better! I have never had any problems with Nokia as the 7373 was perfect, I really do hope that the keys or memory card don't mess up.

More or less it's a good looking phone!

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Reviewer: Jade Gill - Wales, UK
Date: 3rd May 2008

To stop buttons from cracking, slide the phone up (leave the buttons out) whilst charging the buttons get hot whilst charging the phone & getting so hot the buttons are cracking :) hope I've helped.

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Reviewer: Are C - UK
Date: 3rd May 2008

I bought this phone yesterday in the new sleek red colour so I not given it a full review, more like my first though after 24 hours I bought it (may give another review after a few months time).

Consider that my last phone was the Siemens C65 this phone is a great improvement to me since I have been using the c65 for over 3 years. It a bit of a learning curve for me to used since I so used to the buttons & function on the C65 (e.g. Return button was on the right but on the w5801 it on the left) but I will get used to it.

I fully aware of the keypad problem but I just guessing since the new red colour is the latest version, it hopefully shouldn't break. The keypad does look dodgy.

The two things that I found the phone annoying is there no clock when it on standby meaning I have to keep sliding it up which is annoying when on the move. The second & most annoying thing is that it seen with the Orange (got it from Orange) version of the phone, they remove the light effect feature on the phone (not the theme, I mean the option of changing the light). I did read that it in menu, setting & sound & alert there a light effect option but this is nowhere to be found at all in the phone & the instrument booklet didn't mention it at all. This really ticks me off because this was one of the reasons why I bought it. Anyone out there who lives in the UK & has got a red w580i from Orange do got the light effect, please let me know how to get or find it on the phone.

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Reviewer: Rhia - UK
Date: 3rd May 2008

This is the worst phone I have ever had to be perfectly honest. It always deletes my pictures & music. I can't get any of my pictures back, or videos, or music. It's always freezes. I have only had it a few months & I already want a new one because of how shockingly bad this phone is.

I give this phone 10 out of 100.

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Reviewer: Kk Mac - Scotland, UK
Date: 3rd May 2008

I got this phone for Christmas! & my mum bought me a new SIM but it wouldn't take it so I had to use my old one.

Everything was going OK but the buttons are not good! 3 of mines are cracked but I don't see the point in going to get it repaired because they might just break again! So this Christmas I am going to get a new phone (if it lasts until then)!

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Reviewer: Sony Junk - US
Date: 2nd May 2008

I have had my cool W580i for 34 days & now the speaker in the earpiece is all 'crispy' & distorted. I have to send it off for repair. I loved the phone up until yesterday.

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Reviewer: C - UK
Date: 1st May 2008

Hi I am thinking of getting one but the thing is I keep reading & all the time the bad pionts say it key pad keeps breaking. I really think it looks nice & my mate has one & she loves it but I love to text & listen to music.

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Reviewer: Marie Mcmullen - Manchester, UK
Date: 30th Apr 2008

I got this phone in October & I've got rid it. It was great for storing music & photo's & was very loud & I like the way the sides lit up when it rang, but I hated it because the buttons cracked (like everyone else's apparently) & I also had the problem of the memory card popping out of place, I nearly had a heart attack because I thought I lost everything, thankfully I realised but problems people have had I can share. It froze a lot I had to keep taking the battery off & putting back on. I have now got LG KF700 only come out a couple of weeks ago & I love it.

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Reviewer: Andrew Bucaro - US
Date: 30th Apr 2008

This is an awesome phone its very easy to use.

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Reviewer: Sophie Courtier - Dorchester, UK
Date: 29th Apr 2008

I had the Motorola PEBL as my Old Phone, & Found out, it was Utter rubbish.

I am researching loads about a new phone, & really wanted the W580i. After reading the Reviews, I am not So Sure. Yet, I really do want this Phone.

Can you Help me out? Any suggestions on a Neat looking phone, or if I should get this one? Help!

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Reviewer: Briony - Milton Keynes, UK
Date: 28th Apr 2008

IT'S ME AGAIN!

I have already posted a comment before, back in December. Now, since then A LOT of things have changed with this phone, but then again they haven't. FOR instance, when I last wrote, I was on my SECOND keypad. I am now on my FOURTH!

When I had it fixed for the third time & finally got it back after waiting ANOTHER 2 weeks, the buttons wouldn't work (AGAIN! ) It turned out the actual buttons underneath the fancy keypad was broken & didn't work. So I had to send it off almost straight away after getting it back for repair. This was the FOURTH time it had been sent off!

Carphone Warehouse said to me that they had made a new HARDER keypad, so I was like 'Ooohh thats great' & it was sent off for the 4th time to get a full keypad & buttons repair!

At first, the keys did feel firmer & I finally thought that I could use my phone without worry of the buttons cracking again. But to my surprise & horror, 2 days later, they started cracking, ONCE AGAIN! Astonishing!

So, this time I was annoyed & angry, because I am fed up of this phone cracking & breaking. Letting so many people down, I don't KNOW WHY it's still on sale! Anyway, so we went BACK to the shop, & they said, 'there's no point in fixing it again, we will just give you a list of phones & handsets that you can swop it for as a replacement.' So they have. I have the option between 2 Sony Ericssons, 3 Samsungs or 1 Nokia. But after this experience with my first Sony Ericsson, I think I'll NOT go for one of them!

People, this is just annoying & a waste of money. Listen, within 7 full months & a bit, this phone's buttons have cracked 4 times, the actual keypad has broken once, the paint on the back is wearing off, the battery is terrible & charge it every night, the play button in the middle is losing its colour around the edge & my on & off switch has sunk it.

& now, I have three more problems on my phone.

- the memory is saying its full, when it's not because I deleted a WHOLE LOAD of files this morning.

- Whenever I am mid doing something on my phone, the phone will freeze for about 2 seconds, go back to main menu, lights will turn from red to green & it will start violently & rapidly flashing changing from menu to start screen. After this is then stops & just goes dead. To get it to start back up again, I have to wait about 10 minutes before I turn it on & it actually works, until the next time it does it.

- the back has come off. & it PHYSICALLY will NOT go back on!? It's so weird & irritating. Yes it was my fault for dropping it, (it fell out my pocket) but the back should surely go on. I have tried, my mates have tried, my family has tried, the shop staff have tried & it just won't go back on. So I am forever making sure that when I do use it, the back doesn't come off!

This is NOT a good phone!

PLEASE PEOPLE DO NOT GET IT. It's just a waste of time. My mates got it after me, & ALL of them have had the same problems, (even problems with the Bluetooth & connection! )

DO NOT GET THIS PHONE. LISTEN TO the PEOPLE WHO ARE TELLING YOU FROM EXPERIENCE, NOT the PEOPLE WHO 'think it won't happen to their handset.' IT WILL, & YOU WILL BE ANGRY ABOUT IT, BECAUSE SO MANY PEOPLE HAVE WARNED YOU & TOLD YOU. DO NOT GET IT, WE KNOW WHAT WE'RE TALKING ABOUT. Don't follow the pretty design, FOLLOW the FACTS!

You've been warned by A LOT of us, listen to us ALL!

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Reviewer: Steph - UK
Date: 27th Apr 2008

Do not buy this phone, it was a disaster from day one, cracked keys, shoddy & cheap looking. Back to Nokia.

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Reviewer: Kiss - Swindon, UK
Date: 27th Apr 2008

I've had this phone since Christmas & nothing has gone wrong with it!
I've got the pink one, so the sides light up purple & my keys light up pink!
I love that when someone is calling me the sides go from blue to red to green!
Also the speakers go quite loud.

So over all I recommend it, I'll be keeping it for many years x.

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Reviewer: Blair Brown - Whiburn, UK
Date: 26th Apr 2008

Loved the look of this phone when it first came out & really wanted it. Once my contract finished I finally got it. Had this phone for 4 months & within 2 months the 3 buttons had cracked. Memory card cover kept opening & nearly lost card more than once. Slider also goes very stiff. Software also went weird & would not save messages to my inbox! Now has been sent away for repair & turned out that it cannot be repaired! Very upset & have ordered a different phone!

If you are considering this phone think very carefully. I would not have another one & it's more hassle than it's worth so I suggest you stay away from this phone! Four other friends have this phone & ALL have been sent away for repair.

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Reviewer: Tracy Spowart - Newcastle Upon Tyne, UK
Date: 25th Apr 2008

I bought this pink phone for my daughter in December 2007 when we got it home we found the back wouldn't come off (she wanted to put her contract sim in) so we took it back to Orange, they gave us another we had that 2 weeks & the buttons had cracked so back we went & got a third I was told if it went wrong again I could have a refund.

Guess what!

Yes you're right the phone went wrong after having it 32 days the buttons had cracked the number 1 button had fallen off & one of the bigger buttons at the top left of the phone was hanging on by a piece of thin plastic, I went back to Orange but they told me I couldn't have a refund as it was over the 28 days (yes by 4 days) they did offer to have it repaired but I refused as it was the third phone with faults.

So I got legal advice & put it in writing to the shop giving them 14 days to either refund my money or change it to another phone.

I heard nothing from them not a peep so I rang the Orange shop up & was told by the manager that it was being dealt with & we would be able to come to some agreement, did I hear anything NO, so I took advice again & put it in writing giving them 7 days or I would take it further, tick tock went the clock! I never heard a thing I rang the shop again & told the manager I wasn't happy & will be taking this further he then offered to send the phone away & she may get another phone but if I did it would only be the same as she has now which I didn't want or it may be repaired it depended upon what they said at the other end when they looked at the phone, I spoke to my daughter & she said she wanted a different phone, so I rang the manager back & told him no I don't want what you're offering, I will take it to court he told me that he would email the other end & see if she could have a different phone without the hassle of going to court, he rang me back today at about 5pm to say they had received & read the message but had not replied as yet & he would ring me tomorrow morning & keep me updated.

I don't want to take this to court but I will if I have to.

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Reviewer: Dramagal - London, UK
Date: 24th Apr 2008

I can't wait to get this phone I have read all the reviews but I am still getting it. I'll put it on guarantee or whatever you call it. Does the pink one light up from the sides? Please write back.

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Reviewer: Gavin - UK
Date: 22nd Apr 2008

Yep same problems as everyone else had this phone 3 months & the buttons cracked. Did read a review on here about losing the memory it's the memory card popping out just push it back in. I am now on a new replacement & if it goes wrong again I am going back to good old Nokia so come on Sony Ericsson sort these phones out please.

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Reviewer: Only Me - Birmingham, UK
Date: 21st Apr 2008

I ordered this phone yesterday but I've read most of the reviews & I might just return it as soon as I get it delivered. I really liked this phone.

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Reviewer: Chloe - Cardiff, UK
Date: 20th Apr 2008

I bought this phone I January & I has already been in for 4 repairs all of the keys have cracked twice the select button has cracked & fallen out & the camera has stopped working & the phone freezes frequently this phone is the worst phone I have ever bought I will not be buying a Sony Ericsson for a while I will stick to Nokia in the future.

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Reviewer: Hannah - UK
Date: 19th Apr 2008

I really wanted this phone until I read these reviews. It seems like almost everyone has some sort of problem with it, often the keys cracking which was happened to my friend who takes care of it. I have decided to get another one but I still want a Walkman because they are really good!

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Reviewer: Paul Callard - UK
Date: 16th Apr 2008

The keys crack! Sony Ericsson are not at fault here. They recalled the phones but certain retailers such as Orange ignored the recall & have continued selling them since knowing that when they break Sony Ericsson will repair them under warranty. The retailers want their money & who cares about the customer afterwards!

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Reviewer: Shahan Uddin - UK
Date: 16th Apr 2008

This is a great phone packed full with features including Walkman, shaker, & even a fitness application. It's perfect for the younger user's that are looking for a practical yet stylish phone. I've had it for 2 months & it's been best phone yet. Also for the price its great value.

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Reviewer: Nikki - UK
Date: 15th Apr 2008

I hate this phone. I got it on contract with O2 in September 2007. Since then each month I have had to send the phone back to O2 for a replacement. I have had 4 replacements due to the buttons cracking & parts falling off, admittedly the 5th replacement was because I broke my phone. After escalating my complaint to a manager of O2 they agreed that I can either send the phone back via a shop to be repaired or I can have a replacement, w910i. I refused to go to the shop, it was bought online not through a shop plus I do not have time, so took the offer of the different model, which should arrive tomorrow. But after reading the reviews of the w910i I am not so sure I will be happy with that.

Overall the w580i rubbish phone, not only happened to me but my mate also.

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Reviewer: Jenna B - UK
Date: 15th Apr 2008

Awful phone, it has broken in several places. Buttons snapped & broke. Don't buy it. Don't even think about it.

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Reviewer: Teresa - US
Date: 15th Apr 2008

For the first 39 days this was the best phone for my son. I had decided I looked it so good & worked so well that when my contract was up I would consider getting this one. Well that has changed now. The LCD behind the glass screen cracked on day 39 & since the Sony warranty is only for 30 days I am being told I can have them repair it for $175. They continue to say this is physical damage. The phone has not been dropped or physically abused. I am still in the process of trying to get to an escalation manager to get them to fix it. A friend of ours got the phone & within 10 days he had the same thing happen to him. I would not recommend this phone. It is expensive & the company doesn't appear to stand behind the problems with it.

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Reviewer: Fay Stanley - Huddersfield, UK
Date: 14th Apr 2008

I have had this phone for about 6 months now, & it has been unusable for about 4 of those months. The buttons have ALL cracked, & the phone seems to enjoy switching itself off whenever it pleases usually when I have to make an important phone call. The only way to get it back is to take out the battery & put it back in only to get a further two minutes use before doing the same thing again & receiving error messages on the screen saying sim card not inserted or similar, when the sim card hasn't been removed since I got the phone. I have reverted back to using an old Nokia till someone can get it sorted for me I am not going to settle for a replacement handset I want a different one all together. Sony Ericsson have always been really good for me & their phones are good for music which is the main reason I buy them but it seems that this phone likes to forget that my memory card is in the phone & therefore I can't play my music! & the slide becomes really stiff & gritty after a few weeks! Has anyone else had these problems apart from the buttons thing because I know everyone has dealt with that.

Bit of advice don't buy this phone it is a waste of money & time it looks good but it's not!

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Reviewer: Gihapon - Cebu, Philippines
Date: 14th Apr 2008

I think the cracking thing has already been resolved by Sony Ericsson, it's just a matter of taking care of it. I had this phone for 3 months now & I have no problem regarding the phone. It's the best phone I ever had. The picture is very good so as the music with mega bass it's pretty cool. The style is beautiful. Nice resolution. THUMBS UP!

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Reviewer: Alex - UK
Date: 13th Apr 2008

This phone is great. Don't listen to the other reviews, I have had the phone for 7 months now, & I haven't had to send it back, the buttons don't crack, the colours on the side of the phone are working, & when I do something, it always responds in about 1 to 3 seconds. If you treat it carefully, it will have no scratches for up to a year.

The only problem is that if you use it for a day, constantly, for about 15 hours, it will run out of charge. Don't LET THIS PUT YOU OFF THOUGH! It will recharge fully in about 55 minutes.

Probably the best phone I have ever had.

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Reviewer: Katee - UK
Date: 13th Apr 2008

Best phone Ever.

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Reviewer: Georgina - UK
Date: 12th Apr 2008

I got this phone about a week ago & it's been great! It is sleek & fashionable! So obviously I think it looks good! People have asked me that if you have the phone in your pocket & you are playing music does it just automatically shuffle your songs & NO it doesn't you have to hold down the Walkman icon & shake it! IT'S immense! Another feature I love about this phone is the pedometer! You can set it so it tells you how many calories you have lost & how many steps & miles you have done in that day! The picture for the camera is REALLY good! I thought it wasn't going to be that good but it was!

Overall I think this is a great phone & I would recommend it to anyone!

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Reviewer: Sha Sha - UK
Date: 11th Apr 2008

Do NOT get this phone. I had it 4 a month & after a call it froze on me & it switched off & it hasn't come on ever since! I spent £30 to get it rebooted but it still won't switch on. Every time I see this phone it makes me so angry!

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Reviewer: Jan - Cumbria, UK
Date: 11th Apr 2008

This phone must be the worst Sony have made! Got this phone for my daughter for Xmas 2007, it has just been sent off to get fixed for the second time because the buttons keep cracking. The phone has turned into a chameleon also as it decided that it was going to have 2 colours at the same time Orange one side & green the other. Come on Sony your letting yourself down big time. Don't WASTE your MONEY ON the W580i.

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Reviewer: La8 - UK
Date: 10th Apr 2008

I have the pink W580i & have only had the phone for 3 weeks, as a whole the phone is good. However, I have found a few problems with the fact that the phone freezes during games & has to be turned on & off again. The memory card pops out if I catch the top, & for some reason I cannot get the blue light to stay on. If I go on the music player the light will turn yellow. If I go back of it, it turns blue, but if I go back on the music player & off again the light stays yellow & the only way to change it is go back to themes & reset it. Is it just my phone or is it a design flaw.

Apart from those few things I cannot find anything else to fault it, I really like the shades of pink & overall I am happy with it.

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Reviewer: Lisa Stone - City, Bahamas
Date: 10th Apr 2008

The phone is a good looking phone but the buttons crack. I had to send it off after only a month of having it. When I finally got it back 3 weeks later all the buttons were fixed but the space button was really stiff & it doesn't work anymore. Also I had to send it off because one of my pictures came up in the back ground so I turned my phone off & it wouldn't turn back on or charge. I couldn't believe I had to wait 3 weeks & now it is playing up again. You should warm people about these phones before they buy them. These phones are RUBBISH so don't buy them or you might find yourself on here complaining as well!

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Reviewer: Judith - South Yorks, UK
Date: 9th Apr 2008

Same problems as everyone else including the worst customer service I have ever received in my entire life from PHONES 4 you. DON'T BUY THIS PHONE. DON'T DEAL WITH PHONE 4 you.

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Reviewer: Crissi - Chippenham, UK
Date: 8th Apr 2008

It is A Good Phone Especially If Your Into Your Music! I Have Had the phone Since December, & Was Warned By One Of My Mates That the Buttons Would Crack, & Now In March They Started To Crack 5 & 8 Buttons!

Other Than the Buttons, It Is A Good Phone!

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Reviewer: Aa - UK
Date: 8th Apr 2008

I have got this phone & it is really nice but I don't know how to change the colour on the side of the phone? I have looked at other peoples answers to my question & they say it is in settings, sounds & alerts, light effect but this does not work on mine I have tried & tried somebody please help! Thanks.

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Reviewer: Shazzie - Kingston, UK
Date: 7th Apr 2008

Me & my friend have bid for this Sony Ericsson W580i phone on eBay & are very excited to hopefully receive it. Our friends have it & they haven't had any problems with sitting on their phones neither the buttons cracking. I think it should be fine as long as you take good care of it meaning not putting it in your back pocket when sitting down. I recommend this phone to anyone, it is slim, stylish & sleek. It has good features & great for using in a busy everyday life. You can view your emails on it, I think. Also people say that you can't zoom in on the camera unless it is on VGA but that isn't a problem really because a phone is for texting & calling people so if you wanted to take a picture of something, then surely you should just use your camera!

The Bluetooth downloads the songs really quickly, I think. You can also download games from a computer using a USB cable. It comes in a good variety of colours such as pink, grey & blue, black & Orange & white & Orange. It has video player & video recorder. It has GPRS, even though I don't know what that is.

Other than that, I think this is the best phone & I haven't had an experience of it cracking even though I haven't got it yet but hopefully I won't have any experience in my time of using it.

I hope this helps people choose if you want this phone because if I was you I would get it.

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Reviewer: Daniel Pasha - UK
Date: 7th Apr 2008

I am with Oliver from Derby. Only have had this phone for 4 months, & two buttons have cracked, left & right buttons have become loose, left buttons do not work, navigation buttons are not working & also having Bluetooth problems. If you really want this phone I advice you not to buy it but buy the S500i instead which is basically similar.

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Reviewer: Karen - UK
Date: 7th Apr 2008

Where so I begin! This handset has been a problem since the beginning! Hence the low review percentages, I have lost patients with it all!

I first handed it in to get sorted because of the speaker being broken (making calls impossible), the keys being cracked, one of the navigation buttons coming lose & the memory card slot cover being broken, I had the phone only 3 months!

It came back & the speaker was still broken (CPWs fault not SEs) so away it went again. This time it came back & the speaker lasted all of 3 days!

It was time for a replacement handset (the fact that this took 3 weeks was again CPWs fault not SEs). This has now lasted 3 months & the screen has just broken as well as having some sort of software malfunction in which it switches off whenever it feels like it usually when your trying to use it!

Again I am getting a replacement but I am holding out to get a new model & not this one!

If your thinking of buying one, don't!

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Reviewer: Alex - Stockport, UK
Date: 7th Apr 2008

This phone is rubbish it keeps freezing (screen goes blank then nothing! ) only remedy is removing battery the back is nigh on impossible to remove with your bare hands. It looks OK features are fine for price but serious software flaw. I am leaving this feedback as 8 other people with same phone I know have same problem.

I have loved all my previous Sony Ericsson phones but this one has just been grief! Hopefully they will sort themselves out ASAP!

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Reviewer: Bub - West Yorkshire, UK
Date: 6th Apr 2008

Bought this phone for my daughter for Xmas had problems with phone crashing all the time been sent off for repair 3 times at last phones 4 you have come good & sent a new phone out hopefully the new one will be OK. I had it for 3 days now & everything OK, fingers crossed let everyone know if any problems.

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Reviewer: Lisa - Falkirk, UK
Date: 6th Apr 2008

Got this phone for Christmas! Only had it around 3 months & the buttons have already started to crack! Isn't a good phone to buy!

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Reviewer: Bobina - UK
Date: 6th Apr 2008

I got this phone in March, & it is a very good phone. Apart from in some areas, where if you are playing a song the screen will freeze & go black for a minute or so, but the buttons will still work.

Another thing I have just realised is, today my phone was in my pocket, & it was fine & I got a text so I took it out & looked at the text, & I realised that all my pictures, songs, videos, themes, etc, were all gone. It said that my memory card wasn't in properly & so I checked, & it was. So I switched it off then back on & after a couple of times all my pictures reappeared, but everything else hasn't, & I haven't dropped it or damaged it in any way that I know of. Can someone please get back to me on this?

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Reviewer: Wazza - UK
Date: 5th Apr 2008

I have just purchased a Sony Ericsson W580i & am so far extremely happy with the phone. It looks in my view stunning & the lighting effects are funky (especially in the dark! ) This is the latest W580i & therefore I have been informed that the key pad cracking has been fixed (fingers crossed! ). It feels solid enough & the features are great. Despite only owning my W580 for a few weeks I can only give it the highest of praise.

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Reviewer: Dot - Kent, UK
Date: 5th Apr 2008

Loved this phone when I first got it but had it for 2 months & the buttons started cracking. Took it to the Carphone Warehouse & complained I asked for a new phone but they said they could only send it off for repairs. Got it back 2 weeks later & all they have done is put a new keypad in it. Had it back for about 2 weeks now, nothing cracked yet but I am waiting.

Another problem is where the phone slides it has scrapped all the coating off at the back but now it has moved away from the back so you can see the inside of the phone.

However the features are good, camera is good part from not having a flash & zoom it's great.

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Reviewer: Bunny - UK
Date: 5th Apr 2008

How many songs does this phone hold without buying a memory card? I really like this phone I think I am going to get it on Monday in pink! Can't wait!

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Reviewer: Soap - Monchengladbach, Germany
Date: 5th Apr 2008

I just bought the phone today. I've had a fair trial with Motorola, & this was the only other available in store. My LG batteries always fail, & this was highly recommended.

Did I do the right thing?

The buttons seem fine, just need to be a bit more aware of what I am doing. But the reviews have got me worried, now.

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Reviewer: Suz - UK
Date: 3rd Apr 2008

I have had the Sony Ericsson W580i since the start of August 2007. There is a slight crack on the buttons on the left, but apart from that the phone has been fine.

It's an easy to use phone & I would recommend it.

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Reviewer: Gary Atkinson - Barrow In Furness, UK
Date: 3rd Apr 2008

I have had this phone since last August. It's been back to the Carphone Warehouse twice. Reading other peoples reviews I have the same problem. Keys cracked & also the first time as well as cracked keys the antenna had failed. I have stayed loyal to Sony Ericsson for my last three handsets but Sony get your act together. This handset clearly has some design issues & I wouldn't recommend anybody buying it unless you want a load of trouble. Many of your customers have the same problem with the cracked keys. My advice is to find an alternative to this handset.

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Reviewer: Oliver - Derby, UK
Date: 2nd Apr 2008

This by far has got to be the worst phone I have ever purchased! 4 months old & it's beyond repair! Never dropped it, never abused it, but all of the main keypad has cracked, the left hand buttons have fell off, cannot get the memory card out & the slider has become so loose you can see inside!

Have had some really good Sony Ericsson handsets in the past, well built & easy to use, but this has put me off! DO NOT BUY!

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Reviewer: Kirst - Hull, UK
Date: 1st Apr 2008

Well I haven't got this phone so I have put a 100% for them all! But I have wanted this phone for absolutely ages! A lot of people say that the keys crack & it breaks easy? Is that true? Does anyone have the urban grey is that one the same? I really want it! Can anyone help? Or can anyone recommend a really good, stylish, up-to-date one for me? Kirst.

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Reviewer: Ellie - UK
Date: 30th Mar 2008

I have this in white, & it's an absolutely gorgeous phone. It's very stylish & lightweight & I absolutely adore the lights on the side. I have had no problems at all with the buttons cracking or the phone freezing, & the Walkman plays music louder than my laptop does. The shake control is still quite fun to play with, & my friends all love the Track ID feature.

The only quibble I have is with the camera. No flash, & you can't use the zoom unless it's in VGA mode. However, it does take nice, clear pictures & if I want top quality photos I have a separate digital camera.

Overall, a good looking phone that has a lot of fun features & is really easy to use.

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Reviewer: Dan Curley - UK
Date: 30th Mar 2008

Very annoying. Buttons crack & you have to send phone off for 2 weeks to get it fixed. Also if you put your phone in your back pocket then this phone will annoy you as when you sit on it the phone will unlock itself & call somebody. This is because one of the phones shortcuts is previous calls & when it unlocks itself it will go into previous calls & ring somebody. Not good for credit.

However, if you don't put your phone in your back pocket & you are willing to send you phone away for 2 weeks a very good phone.

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Reviewer: Alicia - Zambia
Date: 30th Mar 2008

I am REALLY confused because I really want to get this phone because it looks good & has good features but everyone saying it breaks all the time can anyone help?

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Reviewer: Lisa Williams Clement - UK
Date: 30th Mar 2008

I have had this phone since December 2007 & I wish I had read these reviews before getting this phone. In the short time I have had it, 3 of the keys have cracked & the return key has frozen & won't work & also the centre up, down button won't go up.

All in all a bad time with this phone. Am taking it back to Carphone Warehouse & am going to demand a replacement not a repair as this is obviously an ongoing problem with this phone.

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Reviewer: Snb - London, UK
Date: 29th Mar 2008

I just got this phone it's really good. I really like it, I read the reviews on here but I still got it & it's great for now. I hope the buttons don't break or crack, so I don't use the buttons much. I have it in grey & I love the design & how its looks, I am happy with it so far.

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Reviewer: Ig Ogbonna - Lagos, Nigeria
Date: 26th Mar 2008

Its nice & slick. I recommend it for everyone that loves good things.

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Reviewer: Alex - UK
Date: 26th Mar 2008

This phone looks good has a lot of features but there is a problem with this phone!

When I bought the phone it seemed OK but after about a week it started to show problems. These included shutting down & then restarting saying insert SIM card when my SIM card was already in! Also when receiving & making calls it would freeze which is really annoying because I got charged for the calls & not being able to continue with them is a real pain in the neck. Even when I am listening to my music on this phone it jams on its own accord so I sent it back to Sony Ericsson for repair, a week later it came back, they said they had repaired it but didn't give the reason on what was wrong with it at this point I thought good my phone is back & now I might actually be able to enjoy using it however it was worst than before I sent it off! Great that's £4.50 spent to send it safely to Sony Ericsson wasted!

I wouldn't recommend this phone if you have the extra money then I would suggest you get a W910i as it is much better than this one or if you are low on money you could try to send this back to your vendor & get them to replace it with a model worth the same value or one worth less.

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Reviewer: Tracy - Isle Of Man, UK
Date: 26th Mar 2008

I am not commenting on the S500i as I do not own one but reading your reviews I will not be owning one! I have a Sony Ericsson W580i & oh what fun I have had with this phone, love the design & the technique of the phone but the amount of times this has been sent back to Sony with the keys cracking is a joke I got the phone in August last year with a contract shame on me because in the 7 months of having the phone I have had it to myself about 2 month if that & when you send it back its gone for at least a month to 2 month it's a joke & if Sony know that this problem is persistent they should do something about it & change the way of the keypad on the phone in the end they agreed to send me a brand new W580i so let's see how long it takes for this one to crack!

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Reviewer: James - UK
Date: 25th Mar 2008

I have now got this phone & I think it is amazing.
The features on it are absolutely brilliant.
The design of it is so stylish. I think it is absolutely amazing.

However, I have noticed how loose the buttons are. I am very concerned & I am praying they won't break. However apart from that I have no problems with this phone.

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Reviewer: Lucy Ox - York, UK
Date: 24th Mar 2008

Sorry for it been so long I just feel people should know that there is a serious problem on this phone.

I first got this phone in November I was really excited to get it because I was told it was a good phone. After about 2 weeks I noticed that a couple of the buttons had a hair line crack on them. I thought nothing of it & thought it was maybe something I had done so I took the phone back to the shop. They said they would exchange it but they didn't have any in at that time, which was fair enough. But they never told